Viva AI
AI dental receptionist that answers calls 24/7 and books into the practice management system.
A month at 100 calls
$349
on Gold, billed in credits
| At 500 callson Gold | $1,199 |
|---|
4th lowest of 6 priced in Dental offices. The middle one costs $299.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| GoldWithin the 4,000 credits included | $349 |
| PlatinumWithin the 7,000 credits included | $899 |
| DiamondWithin the 12,000 credits included | $1,199 |
Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $349.
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesThe AI reads live availability
- PartlyTransfer to the right staff member is a listed Platinum feature
- YesIt answers around the clock and behaves differently after hours, creating tasks
- PartlySummaries land in the platform inbox and
- NoThere is no human answering team behind the AI
- Yes100+ languages
Good for
dental practices and DSOs that book patients straight into Dentrix or Open Dental
Look elsewhere if
- you want a person to take over a call
- your business is outside the US
Close in cost:MedReceptionist $349 through salesPosh AI Receptionist $350Auto-Respond AI Answering Service $310Compare with the two closest
What it is
Viva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.
Watch out
- The only free way in is a 30-day risk-free trial; the three published plans (Gold $349, Platinum $899, Diamond $1,199) all carry a monthly fee and there is no $0 tier a practice can sit on. The vendor also does not say whether the trial month is billed and refunded on cancellation, so a buyer cannot tell from the site whether the 30 days cost nothing up front.
- The load-bearing performance claims rest entirely on vendor-published material: the $30,877 production, zero missed calls and 30 staff hours saved all come from one self-published 30-day case study at a single San Francisco practice, and the 98% answer rate, 55% missed-call reduction and $4,200 recovered revenue figures appear only as vendor statistics with no independent review record.
All 32 answers
Every answer comes from Viva AI’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$349 at 100 calls$1,199 at 500Billed in creditsYesKeeps answering past the allowance4 answers
- Cost at 100 calls a month
$349 a month on Gold for 100 calls of 2.5 minutes (2,500 credits). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $349.
Their words
Gold After-hours dental answering service & overflow $349/mo 4,000 credits included monthly
getviva.aiPricing section, Gold plan card price cell
- Cost at 500 calls a month
$1,199 a month on Gold for 500 calls of 2.5 minutes (12,500 credits). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $1,439.
Their words
Gold After-hours dental answering service & overflow $349/mo 4,000 credits included monthly
getviva.aiPricing section, Gold plan card price cell
- What it bills by
Plans are metered in credits rather than calls or minutes, with the vendor publishing the conversion: ten credits per minute of AI call time and five per AI message.
Their words
10 credits per minute of AI-answered calls 5 credits per AI-answered message 1 credit per Office Optimizer question
getviva.aiPricing section, "How credits are used" block
- Past your allowance
Yes
Calls keep being answered past the allowance and extra credits are billed per credit, at a rate that falls as the plan gets larger.
What it does on the call
YesBooksPartlyTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsYesAnswers about your businessPartlyTexts callers8 answers
- Books appointments
Yes
The AI reads live availability and writes the appointment into the practice management system during the call, rather than sending the caller a booking link.
Their words
Direct, official integrations with all major PMSs. Appointments appear the moment the patient hangs up; new-patient charts created automatically.
getviva.ai"Everything a great front desk does" section, "Books straight into your PMS" card
- Transfers to a person
Partlyfrom Platinum
Transfer to the right staff member is a listed Platinum feature and is absent from the cheaper Gold plan card, so the entry tier is not documented as transferring callers.
- After-hours rules
Yes
It answers around the clock and behaves differently after hours, creating tasks with the caller details and a conversation summary instead of transferring.
Their words
Every call is answered instantly — nights, weekends, holidays, and lunch hours. Patients never hear a busy signal or reach voicemail.
getviva.ai"What Sets Viva's Dental Answering Service Apart" section, "24/7 Live Call Handling" card
- Urgent calls escalated
Yes
The AI triages dental emergencies with symptom questions and follows the practice escalation protocol, reaching the on-call provider or alerting staff.
Their words
When an emergency is detected, the system follows your practice's custom escalation protocol — whether that means forwarding the call to the on-call dentist, sending an urgent text alert to your team
getviva.aiFrequently Asked Questions, "What happens if a patient has a dental emergency after hours?"
- Human receptionists as backup
No
There is no human answering team behind the AI: calls it cannot handle go to the practice own staff, and the vendor contrasts itself with human call centers.
Their words
Instead of routing calls to a human call center, Viva uses conversational AI that integrates directly with your practice management software.
getviva.ai"Why Dental Practices Are Switching to AI Call Answering", third paragraph
- Asks your questions
Yes
Call flows are configured per office, including new versus existing patient routing, emergency triage questions and provider-specific scheduling rules.
Their words
New vs. existing patient routing, emergency triage protocols, insurance verification, provider-specific scheduling, and block scheduling.
getviva.ai"Built for Multi-Location Complexity" section, "Custom Call Flows per Location" card
- Answers about your business
Yes
It is trained on the office own providers, insurance rules and FAQs, and answers coverage and policy questions on the call rather than taking a message.
Their words
Your providers, operatories, insurance rules, FAQs, and voice. Viva learns your way of doing things
getviva.ai"Three steps to a front desk that never blinks", step 02 "Teach Viva your office"
- Texts your callers
Partlyfrom Platinum
The same AI holds two-way text conversations and sends booking links and forms, but texting appears on the Platinum card and not on the entry Gold plan.
What you get after the call
PartlySummary by textYesRecordings and transcripts2 answers
- Call summary by text
Partly
Summaries land in the platform inbox and, after hours, as tasks carrying the caller information and conversation summary; an SMS summary to the owner is not documented.
Their words
After hours, detailed tasks are created with caller info and conversation summary.
getviva.ai"Questions DSO Leaders Ask", "What happens when the AI cannot handle a call?"
- Recordings and transcripts
Yes
Call recording and transcription are listed on the cheapest Gold plan, and the inbox offers playback alongside each patient conversation.
What it connects to
YesGoogle CalendarYesOutlookYesCalendlyYesCRM and ZapierYesTrade software5 answers
- Google Calendar
Yes
Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site.
Their words
Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental
getviva.ai"Real-time dental PMS integration" list
- Outlook
Yes
Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site.
Their words
Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental
getviva.ai"Real-time dental PMS integration" list
- Calendly
Yes
Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site.
Their words
Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental
getviva.ai"Real-time dental PMS integration" list
- CRM, Zapier and webhooks
Yes
Stage changes fire signed webhooks into GoHighLevel, HubSpot or Zapier, so call and lead data can be routed almost anywhere a buyer wants it.
Their words
Every Viva stage change fires a signed JSON webhook to wherever you want it.
getviva.ai"CRMs and marketing platforms" section intro
- Your trade’s software
Yes
The integrations are dental-specific practice management systems written to directly, with the vendor claiming official API connections rather than screen-scraping.
Their words
Viva integrates with 95% of dental practice management systems through direct API connections — no screen-scraping or third-party middleware.
getviva.ai"Questions DSO Leaders Ask", "What PMS systems do you integrate with?"
Trying it, starting and leaving
PartlyFree trialPartlySign up without a call2 answers
- Free trial or free plan
Partly
There is no standing free plan; the way in is a 30-day risk-free trial on the real phone line, cancelable without explanation, and the vendor does not say whether the month is billed.
Their words
30-day risk-free trial — cancel anytime, no questions asked
getviva.aiPricing section, banner line above the plan cards
- Sign up without a sales call
Partly
Prices are published and a signup link exists, but onboarding is vendor-performed over about a week and every plan card button sends a buyer to book a demo.
Their words
We integrate with your practice management system and configure call handling rules, office hours, provider schedules, and escalation protocols.
getviva.ai"How Viva's Dental Answering Service Works", step 1 "Connect Your Practice"
Which languages it speaks, and how it sounds
Yes100+ languagesPartlyChoose the voiceYesHear it first3 answers
- Languages
The vendor claims over 100 languages on every plan with automatic detection and mid-call switching, naming Spanish, Mandarin, Vietnamese, Korean and Tagalog.
Their words
100+ languages with zero configuration — Viva switches mid-call. Every patient is greeted in the language they think in.
getviva.ai"Everything a great front desk does" section, "Speaks your patients' languages" card
- Choose or clone the voice
Partly
Each office or location picks its own AI name, voice and personality, but the vendor never offers cloning of a real staff member voice.
Their words
Each location's AI answers with its own name, voice, and personality.
getviva.ai"Built for Multi-Location Complexity" section, "Your Brand, Every Location" card
- Hear it before you buy
Yes
A public toll-free demo line is the product itself answering for a demo practice, reachable by call or text around the clock without booking anything.
Their words
The demo line is Viva, answering for a demo practice. Call her or text her — grill her the way a patient would, or the way a skeptic would.
getviva.ai"Interview the product itself" section
Your phone number and where it works
YesKeep your numberPartlyMove your number inYesUSYesAustralia4 answers
- Keep your number
Yes
Patients keep dialing the existing office number and the vendor runs telephony on Twilio underneath, so the current number can stay in place.
Their words
Twilio under the hood — keep your existing phone number or port it in.
getviva.ai"Compliance + telephony built in" section
- Move your number in
Partly
Porting a number in is offered and phone porting is part of onboarding, but nothing on the site covers porting the number back out on leaving.
Their words
Direct PMS integration, phone porting, cross-location routing, and staff training.
getviva.aiOnboarding section, step 03 "Integration"
- United States
Yes
Evidence covers the United States only: a US toll-free demo line, US customer base and US SMS registration, with no Canadian, UK, EU or Australian numbers mentioned.
Their words
Trusted by 300+ dental practices and DSOs across the U.S.
getviva.aiHero section, line below the headline buttons
- Australia
Yes
Evidence covers the United States only: a US toll-free demo line, US customer base and US SMS registration, with no Canadian, UK, EU or Australian numbers mentioned.
Their words
Trusted by 300+ dental practices and DSOs across the U.S.
getviva.aiHero section, line below the headline buttons
Who it is built for
YesHIPAAPartlySeveral locations3 answers
- Industries it is set up for
The whole product is dental, shipping dental call flows, insurance handling, emergency triage and recall built around practice management systems.
Their words
Viva AI is the leading AI-powered dental answering service, purpose-built for dental practices and DSOs.
getviva.ai"Best Dental Answering Services in 2026", entry 1
- HIPAA, with a signed BAA
Yes
A Business Associate Agreement is signed for every practice on any plan, alongside a SOC 2 Type II report and an open trust center for compliance reviews.
Their words
Fully compliant, with a Business Associate Agreement signed for every practice.
getviva.aiCompliance section, "HIPAA + BAA" card
- Several locations or numbers
Partlyfrom DSO & Multi-Location AI Platform
One account runs many locations with per-location identity and routing, but multi-location pricing is quoted by sales rather than published per office.
Their words
Custom, volume-based pricing for multi-location organizations including centralized management, per-location analytics, dedicated onboarding, and priority support.
getviva.ai"Questions DSO Leaders Ask", "How does pricing work for DSOs?"
Getting set up and getting help
YesSetup help1 answer
- Setup help
Yes
The vendor does the integration and AI training itself, quoting about a week to go live for one office and parallel rollout for groups.
Their words
About one week — PMS integration, AI training on your office's specifics, phone setup, and staff onboarding included.
getviva.ai"Things dentists ask us" FAQ, "How long does setup take?"
Sources
- getviva.aiCost at 100 calls a month, Cost at 500 calls a month, What it bills by, Past your allowance and 10 more
- getviva.ai/dental-answering-serviceAfter-hours rules, Urgent calls escalated, Human receptionists as backup, Sign up without a sales call and 3 more
- getviva.ai/dsoAsks your questions, Call summary by text, Your trade’s software, Choose or clone the voice and 2 more
- getviva.ai/integrationsGoogle Calendar, Outlook, Calendly, CRM, Zapier and webhooks and 1 more
All read on October 16, 2026.
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