Upfirst

Billing is per answered call, not per minute: each plan includes a fixed number of calls a month and names a per-call rate for anything beyond it, so call length does not change the bill.

Yes

Calls past the allowance keep being answered and are billed at a published per-call overage rate that falls as the plan grows, from $1.50 on Starter to $0.70 on Scale.

Yes

Robocalls are detected and blocked before they touch the allowance, and the vendor also excludes pocket dials and calls under fifteen seconds, labeling both in the call log.

Yes

It checks the connected calendar during the call, offers open times and writes the booking itself, with the collected caller details added to the calendar event.

Yes

Rule-based transfers to a person, department or extension, and warm transfers brief you on who is calling and why before you press one to accept or decline.

Yes

Coverage is a choice per account: all calls, overflow only, or after hours only, and the service itself answers nights, weekends and holidays on every plan.

Yes

Emergencies are recognized from what the caller describes and handled by your own rules: an immediate transfer to on-call staff, an instant alert, or detail capture for next-day follow-up.

No

Upfirst supplies no human agents for calls: when the AI cannot finish a call its documented fallbacks are another of your own numbers, a message, or your voicemail. Its human staff are support and onboarding only, on weekday business hours.

Yes

You set the questions it asks each type of caller, as fields in the dashboard or as plain-language instructions, and pre-screening questions are used to qualify leads before they reach you.

Yes

Prices, hours, services and policies are answered from knowledge you add, and the vendor imposes no size limit; pasting a website URL has it scrape and summarize the page for use on calls.

Partly

It can text the caller mid-call on every plan with no extra charge, but the vendor's own setup documentation says the message is fixed for every caller and goes only to the calling number, so it is one-way sending rather than a text conversation.

Yes

A summary of the key details goes out by text or email the moment the call ends, and notification rules can send it to different people or only on certain call types.

Yes

Every plan including the cheapest lists recordings and transcription, so you can replay a call or read it; calls taken in another language are translated into the language you choose.

Yes

Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage are all named as direct booking targets, and several calendars can be connected for different team members.

Yes

Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage are all named as direct booking targets, and several calendars can be connected for different team members.

Yes

Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage are all named as direct booking targets, and several calendars can be connected for different team members.

Yes

Caller details reach a CRM two ways: Zapier on every plan for anything Zapier supports, or Custom Actions calling any HTTP API directly with bearer-token or OAuth credentials.

Partly

Field service tools such as ServiceTitan, Housecall Pro and Jobber are reached through Zapier rather than natively; Clio is the one trade system with a native calendar integration. No dental, restaurant or salon system is named.

Partlyfrom 14-day free trial

You can put it on your real line before paying, but only for the fourteen-day trial: there is no standing free plan, and the trial gives full access to whichever plan you picked.

No

No card is asked for to start the trial; the sign-up calls to action repeat this across the site and the vendor states payment information is not entered to try it.

Yes

Sign-up, number selection, training and forwarding are all done by the buyer online, with a demo booking offered as an option rather than a gate; a sales call is needed only above 600 calls.

No

The vendor states there is no setup fee alongside the plan prices, and onboarding help is included rather than charged as a one-time implementation cost.

Yes

Month to month with cancellation, upgrade or downgrade at any time and no call required; paying a year up front is optional and takes 20% off.

35+ languages on every plan with automatic detection and mid-call switching, and transcripts translated into your language; other pages on the same site say 30+, so the count is inconsistent.

Partly

You pick from a published library of dozens of voices filtered by language, accent and gender, but nothing on the vendor's pages offers cloning your own or a staff member's voice.

Yes

A public number answered by its own AI receptionist is published on the site, and product pages carry recorded sample calls you can play for booking, transfers, languages and spam.

Yes

Every plan includes an Upfirst number and you keep your existing line, forwarding to it from a cell, landline or VoIP number with no porting; you can forward all calls or only missed ones.

Partly

Porting a number in is supported and the vendor helps at no extra charge, but nothing on its pages says whether a number can be ported back out if you leave.

Partly

Around a hundred industry pages set out per-trade call handling and the integrations that trade uses, and new accounts are trained from the business website, but no library of prebuilt scripts or templates is documented.

Partlyfrom Custom

A Business Associate Agreement is listed only in the Custom tier's feature set, the volume plan sold above 600 calls through sales, so a dental or medical practice on a published plan cannot self-serve a BAA.

Yes

One account can run several agents for multiple businesses or locations at $9.95 a month each, with training either shared between them or kept separate.

Yes

Everyone gets a free 30-minute onboarding call plus chat support during the trial, Pro and Scale add white-glove setup and integration building, and the vendor says most businesses go live the same day.

Humans answer weekdays 9am-6pm Eastern by chat, ticket and a published phone line, with an AI assistant covering weekends; Pro and Scale buyers get a priority queue.