Sona by Quo

$82 a month on Tier 3 for 100 calls of 2.5 minutes. Includes required fees: Quo Business plan, per user per month billed monthly $33.

$232 a month on Tier 5 for 500 calls of 2.5 minutes. Includes required fees: Quo Business plan, per user per month billed monthly $33.

Billing is per answered call rather than per minute: every Sona call consumes 100 automation credits from a monthly credit tier, so call length does not change the price, and very short calls are excluded entirely.

Yes

The vendor documents both behaviours and which is the default: with overages off Sona simply stops answering and the call exits down the call flow fallback path, and only if you opt in does it keep answering at the tier's per-call rate.

Partly

Quo flags likely spam from carrier signals, but the label is advisory only and explicitly does not change routing, so a flagged robocall that reaches Sona still burns 100 credits; it is also beta and US numbers only.

Partly

Sona can text a scheduling link mid-call and, with Jobber connected, create a service request before the call ends, but no documented action writes an appointment into a calendar during the call.

Partly

Transfers to a teammate, a shared inbox or an external number are supported and the caller is asked first, but the docs say Sona leaves the call at once and cannot return, which undercuts the marketing claim of a summary handed over first.

Yes

Because Sona is a step in Quo's call flow builder you can place it only after the business-hours branch, or on every call, and multiple Sona steps can carry different greetings and knowledge per position.

Partly

Escalation is real but is something you author: a job instruction can detect the situation and fire a transfer to an on-call person, and the vendor's trade pages describe exactly that, with no out-of-the-box emergency detection.

Yes

Intake is configured through reusable 'jobs' that tell Sona what to ask and when, with lead-qualification and message-taking templates supplied, and up to ten jobs attachable to a single Sona step.

Yes

You feed Sona your own content three ways - crawl a website URL, upload documents or type pages - with stated limits of 20,000 characters a page and 10MB an upload, plus a 25-word custom vocabulary.

Yes

A Send SMS action texts the live caller from the same business number, and a separate beta lets Sona hold a text conversation with inbound leads; the restriction is that it can only text the caller on the call.

Partly

Summaries and transcripts land in the Quo inbox immediately and can be pushed to email or Slack, but the vendor documents no SMS-to-owner summary, and summaries are always written in English even for Spanish or French calls.

Yes

Every Sona call is recorded and transcribed as a matter of course, and AI call summaries and transcripts are listed for all calls on both published plans rather than being a higher-tier extra.

Yes

Quo's own integrations directory lists CRMs, field-service and automation tools but no Google Calendar, Outlook or Calendly connector, and the vendor's answer for anything unlisted is to wire it up through Zapier or Make.

Yes

Quo's own integrations directory lists CRMs, field-service and automation tools but no Google Calendar, Outlook or Calendly connector, and the vendor's answer for anything unlisted is to wire it up through Zapier or Make.

Yes

Quo's own integrations directory lists CRMs, field-service and automation tools but no Google Calendar, Outlook or Calendly connector, and the vendor's answer for anything unlisted is to wire it up through Zapier or Make.

Yes

Native CRM logging covers HubSpot, Salesforce, Pipedrive, Zoho and Attio, and Sona's calls carry their summaries and recordings across; anything else goes through Zapier, Make, webhooks or the API.

Yes

Trade systems are covered directly - Jobber (including a Sona action that files a request mid-call), Clio for law firms, plus Housecall Pro, JobTread and HighLevel documented in the help centre.

Partly

There are two free ways in but each is bounded: a 7-day trial of everything including Sona, and a standing free allowance of 1,000 credits, roughly ten answered calls, which refreshes monthly on every plan.

Yes

A card is mandatory at signup for identity and spam checks even though the trial itself is not charged, with one documented exception for accounts created through Stripe Projects by an AI agent.

Yes

Signup, number choice, call flow and Sona setup are all self-service with no demo call needed, and the vendor states explicitly that no technical skill is required to deploy the agent.

Yes

There is no Sona onboarding fee, but every plan carries a one-time $19.50 carrier review and setup charge, and US texting additionally needs carrier registration with a recurring messaging fee.

Yes

Month-to-month is published alongside a cheaper annual option, and cancellation is done in the app without contacting anyone, though numbers are only held for 60 days afterwards.

Partly

Three languages are offered - English, Spanish and French - selectable per Sona step and mixable on one call, but the feature carries a Beta badge and Sona never uses a language you did not select.

Partly

You pick from four preset voices with sample playback and three tone settings, but nothing in the docs offers voice cloning or uploading your own recorded voice.

Yes

A public demo line is published so you can hear Sona before signing up, and inside the product a Test Sona button places mock calls against your own configuration before going live.

Yes

Quo lists basic and advanced call forwarding on both plans and documents routing calls out to external numbers, so an existing line can be pointed at a Quo number that Sona answers.

Yes

Numbers port in from other carriers at no extra charge with the old service staying live during transfer, and the help centre documents a porting-out path if you leave.

Yes

Numbers and included calling cover the US and Canada only

Yes

international calling is a per-minute add-on rather than local numbers, so UK, EU and Australian buyers get no local number and spam detection is US-only.

The vendor ships per-trade answering-service pages and documented use cases for electricians, HVAC, legal, property management, real estate and salons, plus reusable job templates for common call scenarios.

Partly

A BAA is signed on both paid plans, but the vendor carves texting out of covered services and makes AI features conditional on patient notice and authorisation, so Sona calls are only compliant if you do that work.

Partly

One workspace handles several numbers and inboxes with their own Sona steps, each number beyond the one per user costing $5 a month, but credits are pooled workspace-wide rather than per location.

Partlyfrom Scale

Setup is yours to do in five documented steps and can be live the same day, with dedicated onboarding support reserved for the higher Scale plan rather than included for everyone.

Partly

Email and live chat come with both plans, but inbound phone support is Scale-only and limited to weekdays 8AM-5PM Pacific, as is priority handling.