Aira
AI receptionist that answers, screens and routes small business calls 24/7, billed per call.
In short
Best for service businesses losing calls while staff are with customers or on a job
Aira is an AI phone answering service for small service businesses that answers calls 24/7, captures caller details, books appointments and routes or transfers callers. It is sold in four per-call plans alongside the vendor's other business agents.
At a glance
Partly
Books appointments
With a supported scheduling connection it checks real availability and creates the appointment on the call
Yes
Transfers to a person
Calls transfer to your team and the agent briefs them with the caller's name and reason first, which is a warm transfer
Partly
After-hours rules
It answers 24/7 including evenings, weekends and holidays, but hour-dependent handling rules are qualified as depending on your account and phone…
Yes
Call summary by text
Summaries arrive by SMS, email or both straight after the call, naming the caller, the reason and the next step, with the recording attached
Partly
Calendar and CRM
Google Calendar, Outlook, HubSpot and 6 more
Yes
Languages
31 languages
No
Human receptionists as backup
Escalation goes to your own staff, not to a human agent working for Aira
Not stated
Hear it before you buy
Not stated by Aira.
Good to know
All 31 answers
Every answer comes from Aira’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
5 answers
- Cost at 100 calls a month
$69.95 a month on Premium for 100 calls of 2.5 minutes.
Their words
Premium at $59.95 per month. 90 calls included, $1.00 per additional call.
getaira.ioSection 'Pricing for a Dental Practice', Premium bullet
- Cost at 500 calls a month
$299 a month on Scale for 500 calls of 2.5 minutes.
Their words
Scale at $299 per month. 600 calls included, $0.70 per additional call.
getaira.ioSection 'Pricing for a Dental Practice', Scale bullet
- What it bills by
Billing is per completed call, not per minute, so a 30-second message and a 12-minute booking both consume one of the plan's included calls.
Their words
Per call, not per minute. No runaway meter.
getaira.ioSection 'How Aira charges', heading above the comparison cards
- Past your allowance
Partly
Calls past the allowance keep being answered and bill as overage at a per-call rate that falls as the plan rises; no automatic upgrade or hard stop is described anywhere.
Their words
Starter at $24.95 per month. 30 calls included, $1.50 per additional call.
getaira.ioSection 'Pricing for a Dental Practice', first bullet
- Spam calls not billed
Partly
Known spam rejected before answer costs nothing, but a spam call Aira answers before recognising it still counts against the plan's included calls.
Their words
A known spam call that is rejected before Aira answers does not use an answered-call credit. If Aira has already answered before recognizing the caller as spam, that call counts toward plan usage.
getaira.ioSpam call protection FAQs, 'Do blocked spam calls use my Aira call credits?'
What it does on the call
8 answers
- Books appointments
Partly
With a supported scheduling connection it checks real availability and creates the appointment on the call; elsewhere the vendor describes texting the caller your booking link instead.
Their words
Yes. With a supported scheduling connection, your AI receptionist can collect the required details, check real availability, confirm one exact time with the customer, and create the appointment.
getaira.ioFrequently asked questions, 'Can an AI receptionist book appointments during a call?'
- Transfers to a person
Yes
Calls transfer to your team and the agent briefs them with the caller's name and reason first, which is a warm transfer; unanswered transfers fall back to message taking.
Their words
A warm transfer lets your AI receptionist provide context before connecting the caller.
getaira.ioFrequently asked questions, 'What is the difference between a warm transfer and Direct Connect?'
- After-hours rules
Partly
It answers 24/7 including evenings, weekends and holidays, but hour-dependent handling rules are qualified as depending on your account and phone setup.
Their words
Schedule options depend on your account and phone setup. Talk with Aira to confirm the hours, transfer, and fallback choices available for your business.
getaira.ioFrequently asked questions, 'Are schedule controls available on every account?'
- Urgent calls escalated
Yes
Priority criteria you define trigger a transfer to a named person or number, and after-hours urgent callers can be routed to an on-call provider.
Their words
Aira follows the practice's approved questions and routing rules. Calls that meet your priority criteria can be transferred to the designated person or number, while other requests are captured for follow up.
getaira.ioFrequently Asked Questions, 'What happens when a caller has a dental emergency?'
- Human receptionists as backup
No
Escalation goes to your own staff, not to a human agent working for Aira; no vendor-staffed backup team appears anywhere on the site.
Their words
Direct transfer to your team when a caller needs a person on the line.
getaira.ioSection 'One intelligent system. An entire workforce.', agent list, 'Live human' row
- Asks your questions
Yes
You write the intake questions per call and the agent qualifies and screens callers against them before the next step, then sends the captured fields on.
Their words
Create custom intake questions for every call. Name, email, case details, budget, preferred callback time. You decide what to ask.
getaira.ioCore capabilities, item 02 'Collect any information from callers'
- Answers about your business
Yes
A knowledge base holds your hours, pricing, services and policies, and it can also learn answers automatically by reading your website.
Their words
Teach Aira your FAQs: hours, pricing, services, locations. It can also auto-learn from your website.
getaira.ioCore capabilities, item 03 'Answer common questions automatically'
- Texts your callers
Partly
It texts callers mid-call with a booking link, address or custom message, but nothing on the site says it holds a two-way text conversation afterwards.
Their words
Aira can send a text to callers mid-conversation with your scheduling link, business address, or any custom message. No manual follow-up needed.
getaira.ioFeature grid, 'Text callers during calls'
What you get after the call
2 answers
- Call summary by text
Yes
Summaries arrive by SMS, email or both straight after the call, naming the caller, the reason and the next step, with the recording attached.
Their words
After every call, get a summary by text, email, or both: who called, why, and what they need. Full recordings and transcripts included.
getaira.ioCore capabilities, item 04 'AI-powered call summaries'
- Recordings and transcripts
Yes
Every call is recorded and transcribed on all four published plans, and the transcripts are searchable from the dashboard.
Their words
Every call is recorded with a full transcript. Listen back, search conversations, and train your team.
getaira.ioFeature grid, 'Call recordings and transcripts'
What it connects to
5 answers
- Google Calendar
Yes
Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.
Their words
Connects to Google Calendar, Outlook, and Calendly for booking.
getaira.ioSection 'Why Aira?', card 'Works with 1,000+ apps'
- Outlook
Yes
Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.
Their words
Connects to Google Calendar, Outlook, and Calendly for booking.
getaira.ioSection 'Why Aira?', card 'Works with 1,000+ apps'
- Calendly
Yes
Google Calendar, Outlook and Calendly are all named for booking, but every connection on the integrations page is routed through Zapier rather than built natively.
Their words
Connects to Google Calendar, Outlook, and Calendly for booking.
getaira.ioSection 'Why Aira?', card 'Works with 1,000+ apps'
- CRM, Zapier and webhooks
Yes
Eleven CRMs are listed including Salesforce, HubSpot, Pipedrive, GoHighLevel and Zoho, and anything else reachable through Zapier can receive the call data.
Their words
Aira works with 7,000+ apps via Zapier. If your stack speaks Zapier, Aira can send call data into it.
getaira.ioSection 'Don't see your tool?'
- Your trade’s software
Partly
Field service and legal software are covered (ServiceTitan, Jobber, Housecall Pro, FieldEdge, AccuLynx, Clio, MyCase), but the categorised inventory lists no dental practice-management, restaurant or salon booking system.
Their words
ServiceTitan via Zapier The leading field service platform for HVAC, plumbing, electrical, and home services businesses.
getaira.ioSection 'Field Service', ServiceTitan entry
Trying it, starting and leaving
3 answers
- Sign up without a sales call
Yes
Sign-up and configuration are self-serve from the web app: pick a voice, add business details, forward your number; a consultation call is offered but optional.
Their words
No complex configuration. Choose a voice, add your business details, set your forwarding number. You're live.
getaira.ioFeature grid, 'Set up in minutes'
- Setup fee
No
No one-time setup or onboarding charge appears on any plan; guided setup and integration help are stated as included in every plan.
Their words
Every plan includes guided setup and support connecting Aira with the technology your business already uses.
getaira.ioIntro paragraph under 'Premium AI call handling with predictable pricing'
- Contract and cancelling
Partly
Billing is month to month with no long-term contract required, but the site never says whether you can cancel yourself in the app or must contact support.
Which languages it speaks, and how it sounds
2 answers
- Languages
The plan cards credit 31 languages to every tier including the cheapest, with automatic language detection; other pages on the same site say 33 and 70+.
- Choose or clone the voice
Partly
You choose from a set of provided voices and write the greeting and persona, but nothing on the site offers cloning your own or a staff member's voice.
Their words
Choose from multiple natural voices. Your callers won't know they're talking to AI.
getaira.ioFeature grid, 'Human-like AI voices'
Your phone number and where it works
2 answers
- Keep your number
Yes
You keep your existing business number and forward calls to Aira, or take a new number in your own area code instead.
Their words
Yes. You can forward your existing business number to Aira and use spam call protection without changing the number your customers call.
getaira.ioSpam call protection FAQs, 'Can I use spam call protection with my existing business number?'
- Australia
Yes
no page mentions Canadian, UK, EU or Australian numbers or GDPR terms.
Their words
You can use your existing business phone number or opt for a new one—whichever you prefer. We even offer 800 numbers if you'd like a more professional, nationwide presence.
getaira.ioSection 'How our bilingual answering service works', step 1 'Setup'
Who it is built for
2 answers
- Industries it is set up for
Dedicated industry pages and scripts ship for dozens of trades, from HVAC, plumbing and roofing to dental, legal, veterinary, restaurants and salons.
Their words
Aira serves small businesses across industries including law firms, real estate agencies, medical and dental offices, salons and spas, property management companies, general contractors, home service businesses, and insurance agencies.
getaira.ioFrequently Asked Questions, 'What industries does Aira serve?'
- HIPAA, with a signed BAA
No
The vendor states plainly that it is not HIPAA covered and signs no BAA on any plan, and tells practices not to collect PHI through the service.
Their words
Aira does not sign Business Associate Agreements with healthcare providers.
getaira.ioSection 'What Aira Does Not Do Today', first bullet
Getting set up and getting help
2 answers
- Setup help
Yes
Guided setup is included on every plan and the vendor puts time-to-live at about ten minutes, with its team helping wire up existing tools; one older page says about an hour instead.
Their words
Guided setup takes about 10 minutes, and the team can help connect Aira with the technology your practice already uses.
getaira.ioSection 'Pricing for a Dental Practice', closing paragraph
- Support
Partly
Chat and email support come with Starter and Premium while Pro and Scale get priority support; one product page also claims phone support, and no hours are published.
Sources
- getaira.io/agents/receptionist/featuresAsks your questions, Answers about your business, Texts your callers, Call summary by text and 3 more
- getaira.io/dental-answering-serviceCost at 100 calls a month, Cost at 500 calls a month, Past your allowance, Urgent calls escalated and 1 more
- getaira.io/agents/receptionist/pricingWhat it bills by, Setup fee, Languages, Support
- getaira.io/agents/receptionistGoogle Calendar, Outlook, Calendly
- getaira.io/features/spam-call-filteringSpam calls not billed, Keep your number
- getaira.io/integrationsCRM, Zapier and webhooks, Your trade’s software
- getaira.io/brand-factsContract and cancelling, Industries it is set up for
- getaira.io/agents/receptionist/solutions/appointment-bookingBooks appointments
- getaira.io/agents/receptionist/solutions/call-transferTransfers to a person
- getaira.io/agents/receptionist/solutions/after-hours-answeringAfter-hours rules
- getaira.ioHuman receptionists as backup
- getaira.io/agents/receptionist/solutions/bilingualAustralia
- getaira.io/hipaaHIPAA, with a signed BAA
All read on October 14, 2026.
