My AI Front Desk

$109 a month on Business-in-a-Box for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $119.

$359 a month on Business-in-a-Box for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $419.

A flat monthly subscription that includes 200 voice minutes; usage past that is billed per voice minute in credits (25 credits, $0.25, a minute). No per-call or per-seat fee is charged. The billing increment for a minute is not stated anywhere on the site.

Yes

Calls keep being answered past the allowance. Extra minutes draw 25 credits ($0.25) each from a monthly pool of 1,000 included credits (about 40 minutes), then auto-reload buys 1,000 credits for $10. A 'Max Usage Limit' setting only emails you at 50/75/100%.

Yes

Robocall detection, a blocked-numbers list and bot-block phrases are built in, and the vendor says detected robocalls are rejected before they use your allowance. No plan gating is mentioned and no figure is given for how much spam it catches.

Yes

It books into your calendar during the call. It checks live availability, offers open slots, books the slot and texts the caller a confirmation. Callers can also be sent a public booking link.

Yes

Warm transfer is supported. 'Hot' transfers can play a whisper summary to your staff first and support backup and blast numbers, and failed transfers can return to the AI. The pricing table limits Business-in-a-Box to 'Agent Actions: 2 of each' (transfer a call is one of the actions).

Yes

It answers 24/7. Time Controls let you forward calls to staff during set windows and hand them to the AI outside those windows. Transfer scenarios can each have their own schedule, and an after-hours greeting can be set.

Yes

Urgent calls are escalated through transfer scenarios you describe, for example sending emergencies to an on-call number out of hours. You can also set an SMS or email alert for a custom scenario such as 'After-Hours Emergency'. Detection depends on the scenario text you write.

No

There are no vendor-staffed human receptionists. The product is AI-only and sets itself against human-AI hybrids such as Smith.ai and Ruby. Calls it cannot handle go to your own staff through transfers or alerts, not to the vendor's people.

Yes

You write the questions in intake forms. Forms run at the start of every call or when a scenario you describe is triggered, and answers are saved as tickets. The vendor says it qualifies leads by intent, urgency, service area, budget and timeline.

Yes

It answers from a knowledge base you build from text, your website URL (with optional re-sync) or uploaded PDF/DOCX/TXT files, plus Q&A pairs. Business-in-a-Box caps the knowledge base at 20 pages.

Yes

It can text callers during and after a call (links, menus, confirmations), send a follow-up text to callers who hang up, and hold two-way SMS conversations. Business-in-a-Box includes 400 SMS a month, and further texts cost 4 credits each.

Yes

Call notifications can go by SMS or email and can include the AI call summary and transcript. Business-in-a-Box allows 3 notification recipients. One help article says SMS notifications 'may require a Pro subscription depending on your plan', but no Pro plan is sold.

Yes

Calls are recorded, transcribed and summarised, and you can replay and read them in the dashboard. Recording can be switched on or off, including the transferred part of a call. On Business-in-a-Box the dashboard keeps only the last 200 logs.

Yes

Google Calendar has a native two-way sync with a setup guide.

Yes

Outlook / Microsoft 365 calendar sync is listed on the integrations page.

Yes

Calendly is named in the booking FAQ and in the help centre's scheduling category, but there is no Calendly setup guide.

Yes

HubSpot has a native two-way sync, and GoHighLevel is connected by OAuth. Zapier and a post-call webhook are included on Business-in-a-Box. The help centre says the Salesforce, Pipedrive and Zoho connections are 'coming soon', even though the marketing pages call them native. There is also a built-in CRM.

Yes

There are documented connectors for Housecall Pro (booking and managing appointments during calls), AppFolio (live unit and property data) and Shopify. Yardi, Buildium, RealPage and Entrata pages exist. EHR links (SimplePractice, Athenahealth, Epic) are claimed only on the HIPAA page. Nothing is documented for ServiceTitan, Jobber, Dentrix, Clio, OpenTable or Mindbody.

Partlyfrom Business-in-a-Box

Business-in-a-Box comes with a 7-day free trial, so you can try it before paying. The pricing page says there is no permanently free plan, though the homepage FAQ still mentions a 'Free plan'.

Partlyfrom Business-in-a-Box

The site repeats 'No credit card required' next to its Start for Free buttons, but the terms say the trial becomes a paid subscription charged to 'your provided payment method'. So whether the 7-day trial itself needs a card is unclear from the vendor's own pages.

Yes

You can sign up, configure and buy Business-in-a-Box yourself with no sales call; the vendor says setup takes about 5 minutes. Only the custom-priced Partner / Enterprise plan goes through 'Book a Demo'.

No

No setup or onboarding fee is listed for Business-in-a-Box, and the pricing page says there are no hidden fees. Done-for-you white-glove onboarding is included only in the custom-priced Partner / Enterprise plan.

Yes

Billing is month to month with no contract, and you cancel from the dashboard without a call. Cancellation takes effect at the end of the billing period. Annual billing ($79/mo, paid upfront) is optional. The terms say refunds are generally not provided.

Partly

The help centre says it speaks over 40 languages, while the pricing page and the product page say 20+ languages, and the help centre calls choosing more than one language an advanced feature that some plans do not include. With Cartesia voices: English, German, Portuguese, Mandarin, Japanese, French, Spanish, Hindi, Italian, Korean, Dutch, Polish, Russian, Swedish and Turkish. Other languages listed: Arabic, Armenian, Bulgarian, Catalan, Czech, Danish, Estonian, Finnish, Flemish, Greek, Haitian Creole, Hungarian, Indonesian, Latvian, Lithuanian, Malay, Norwegian, Romanian, Slovak, Swiss German, Thai, Ukrainian and Vietnamese. Marketing pages say it auto-detects the caller's language, but the help centre describes a language-selection prompt.

Yes

You choose a voice from a library (Cartesia, ElevenLabs, Deepgram, OpenAI, Rime and Fish Audio) and can adjust speed and tone. You can also clone your own voice through ElevenLabs or Cartesia by uploading or recording a sample. No plan gating is stated.

Yes

There is a public demo phone line to call before buying, and the product pages carry a recorded product demo of an inbound call. In the trial, a Playground lets you test your own receptionist in the browser or by phone.

Yes

You can keep your existing number and forward calls to your Frontdesk number, either all calls or only busy/unanswered ones. The help centre gives carrier-specific steps for mobiles, landlines and VoIP systems. You can also use the provisioned number directly.

Yes

You can move your existing number over, and the vendor handles the move with no break in service. Nothing on the site says whether you can move the number back out if you leave.

Yes

It sells new local numbers in the United States, Canada, the United Kingdom and Australia (non-US numbers need regulatory documents). Pricing is in USD only and data is processed in the United States.

Yes

It sells new local numbers in the United States, Canada, the United Kingdom and Australia (non-US numbers need regulatory documents).

Yes

It sells new local numbers in the United States, Canada, the United Kingdom and Australia (non-US numbers need regulatory documents).

No

The European Union is not mentioned: no EU numbers, and no GDPR terms on the public pages.

Yes

It sells new local numbers in the United States, Canada, the United Kingdom and Australia (non-US numbers need regulatory documents).

The vendor says it has pre-trained call flows and FAQ libraries for 16 named trades, including dental, law, HVAC, plumbing, salons, restaurants, medical, auto repair and veterinary. The help centre also mentions API workflow templates sorted by industry.

Yes

The HIPAA landing page says a Business Associate Agreement comes with every plan and is signed before go-live. That page is the only source, though. The trust center does not mention HIPAA, a BAA or SOC 2, and the same page quotes '$109/mo flat', which does not match the $99 pricing.

Yes

One account can run several receptionist agents, each with its own number ('Add More Receptionist'). The vendor also describes per-location call flows and reporting rolled up across locations. No price per extra agent or location is published.

Partlyfrom Partner / Enterprise

On Business-in-a-Box you set it up yourself, which the vendor says takes about 5 minutes, and you can book an onboarding call. Having the vendor set everything up ('White-Glove Onboarding') is marked absent on Business-in-a-Box and included only on the custom-priced Partner / Enterprise plan.

Business-in-a-Box gets support by in-app chatbot and email. Priority support, a dedicated Slack channel and an account manager are only on Partner / Enterprise. The help centre also mentions a named Customer Success Manager and 'Get Live Help'. No phone support or support hours are published.