Posh AI Receptionist

$350 a month on Vogue AI for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $405.

$1450 a month on Vogue AI for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $1725.

Posh meters receptionist minutes, not calls: the AI plans bundle a pool of mixed AI and live minutes each month, so a long call consumes more allowance than a short one.

Yes

Past the bundled minutes you keep being answered and pay a published per-minute overage, charged at two different rates depending on whether the AI or a live receptionist handled the time.

Yes

The AI receptionist books and reschedules appointments during the call and confirms availability, with calendar software connected through Posh's integrations rather than by sending the caller a link.

Partly

A caller who asks for a person is transferred to a Posh live receptionist immediately and at any point in the call, but Posh does not document a warm transfer that briefs you or your team first.

Yes

Answering runs 24/7/365 including nights, weekends and holidays, and the AI switchboard can route differently by time of day, keyword or caller details, so out-of-hours handling can differ from daytime.

Partly

Escalation rules are configurable in the app or portal and emergencies can be routed to live receptionists, but Posh does not publish how an on-call person is reached or how urgency is detected.

Yes

Real people sit behind the AI by design: Posh sells the AI alongside its own US-based live receptionist team, and calls the AI cannot handle go to them instantly.

Yes

Posh runs your own intake procedures for lead capture and the AI screens callers against criteria you set, so the questions asked of a new caller are yours rather than a fixed script.

Partly

The AI answers caller questions about your services and pricing from information about your business, but Posh does not say whether that knowledge is ingested from your website or only from what you supply at setup.

Partly

Posh can text or email the caller straight after a call to confirm appointments or collect details; holding a two-way text conversation is a feature you operate yourself in the Posh app, not something the AI is documented to do.

Yes

Messages land in the Posh app with notifications by default, and the vendor will deliver them by email or SMS text instead if that suits you better, so an SMS summary is available rather than app-only.

Partly

You get full transcription of AI conversations reviewable in the Posh app, but Posh states it deliberately does not record calls and tells customers to use a third party if audio playback is required.

Yes

Google Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations, and HubSpot scheduling too

No

Outlook or Microsoft 365 appears nowhere in the vendor's integration list.

Yes

Google Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations, and HubSpot scheduling too

Yes

Callers can be written into Salesforce, Zoho, HubSpot, Clio and Rocket Matter, and a Zapier connection extends call data to thousands of other apps; integrations are configured in the Posh portal.

Partly

Legal practice software is covered — Clio Grow, Clio Manage and Rocket Matter — but none of the field-service, dental, restaurant or salon systems a trade would ask about appear on the integrations page.

Partly

You can run Posh on your real line before paying, but only as a one-week trial capped at 250 receptionist minutes — there is no standing free plan once that window closes.

No

No payment card is asked for to start the trial, and Posh states there is no commitment attached to it, so a buyer can test the service without entering billing details.

Partly

Signing up starts from a web form rather than a sales call, but Posh builds the account for you and quotes 24-48 hours before it answers calls, so there is no instant self-serve activation.

No

Posh states flatly that there are no other fees beyond the plan, with every feature included at no extra cost, so no one-time setup or onboarding charge is published.

Yes

Billing is month to month with no long-term contract, on a true monthly cycle, and cancelling is described as simply telling Posh — though the page does not promise a self-serve cancel button.

Partly

English and Spanish are guaranteed at no extra charge on weekdays 9am-6pm Eastern and best-effort outside them, but that promise is about the live receptionists; Posh publishes no language list for the AI receptionist.

Yes

Posh publishes a live demo line you can ring to hear its AI receptionist, placed beneath the AI plan cards; there are no recorded sample calls on the page.

Yes

You keep your existing line and forward it to the number Posh issues for your account, typically by dialling a short code from your office phone, with Posh walking you through it.

Posh ships industry-shaped AI handling for hospitality, real estate, salons, home services, legal and general small business, each described with its own call tasks such as reservations, showings or client intake.

Partly

Posh claims HIPAA compliance across its service and lists it as included in all plans, but no page states that it signs a Business Associate Agreement or on which plan, so the BAA itself is unconfirmed.

Yes

Posh configures the account for you from a description of your business and call preferences, and quotes 24-48 hours to launch, longer for an unusually complex account.

Partly

A US phone number is published site-wide for questions and account help, and in-app Assist messages reach the Posh team, but no support hours, email address or chat channel are stated.