Smith.ai AI Receptionist

$212.50 a month on Pro (75 calls) for 100 calls of 2.5 minutes.

Partlyfrom Enterprise (500 calls)

$800 a month on Enterprise (500 calls) for 500 calls of 2.5 minutes. Enterprise (500 calls) is bought through sales. The cheapest plan you can buy online costs $934 (Pro (300 calls)).

call. Every AI Receptionist plan counts its allowance and its overage in answered calls, never minutes, and the pricing FAQ explains why it bills per call.

Yes

Every plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75, 150 and 300, $2.17 and $2.10 on Enterprise 300 and 500. On Free, extra calls are off by default: past 25, calls redirect to you unless you add prepaid credits.

Yes

Calls from known spam numbers are blocked before the AI answers and do not count toward the quota; you can remove answered spam you mark yourself from the bill, up to 10% of your calls each billing cycle.

Partly

Books live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call. The pricing page lists AI scheduling among the Free plan's included features, and Pro includes everything in Free, but the Free-plan help article calls real-time booking a paid add-on at $3 per call; the two disagree. Any other public booking link is booked by a live agent at $3 per call.

Yes

Transfers to your own numbers on every plan, per caller type or by team member name, either cold or warm; a warm transfer briefs you first and lets you accept or have the AI take a message.

Partly

Answers 24/7 on every plan, and it knows your opening hours, but no AI Receptionist setting for a different out-of-hours script was found; the help centre instead shows forwarding only after-hours calls from your phone system.

Partly

Urgent call types can trigger an immediate SMS or email to a chosen staff member, but this conditional routing is set up by support on request; no self-serve emergency or on-call setting appears in the help centre.

Partlyfrom Live agent add-on ($3/call)

Smith.ai's own live agents can take over AI calls on any plan, but as a paid add-on at $3 per call (caller asks for a human, new-caller verification, live-agent booking, playbook handoff). Escalations the AI starts because it is struggling are not billed.

Yes

You set intake per caller type: qualify by up to ten locations and ten services, add up to three yes/no qualifying questions, and give each service its own questions and outcome. Custom AI prompting is Enterprise-only.

Yes

Answers from your business profile (name, website, address, opening hours) and up to 50 FAQ answer pairs you write; self-healing FAQs suggest new ones from questions callers asked that it could not answer.

Partly

Sends one-way follow-up texts to callers after the call (one 400-character message per caller type, plus a text to callers who said nothing), at no extra fee; caller replies are forwarded to your phone rather than answered by the AI.

Partly

Instant call summaries go by email, Slack or Teams by default; SMS summaries exist only as conditional routing that support configures on request, and the help centre does not say which plans get it.

Yes

Every call is recorded and transcribed on every plan, including Free, with playback, download and transcript in the dashboard; recordings and transcripts are kept for only 90 days.

Yes

Native AI booking into Calendly (paid Calendly plan required), Acuity Scheduling (Platinum plan), Lawmatics, Housecall Pro and ServiceTitan.

Yes

Native CRM sync with Salesforce, HubSpot, Pipedrive, Clio Grow and Clio Manage on paid plans, and Zoho CRM, HighLevel, Zapier and Make on every plan including Free.

Yes

Native integrations with ServiceTitan and Housecall Pro for home services, and Clio Manage, Clio Grow, MyCase, Filevine and Lawmatics for law firms; Clio and MyCase need a paid plan. Jobber and Mindbody are not marked for AI Receptionist.

Yes

A standing Free plan, not a trial: 25 real calls a month with no time limit, plus 25 test calls and 50 simulated calls in Quality Studio; calls beyond 25 cost $3 each from prepaid credits.

Yes

A credit card is required to sign up even for the Free plan; the vendor says it is not charged until you turn on extra calls or paid features.

Yes

Free and Pro plans are bought online through Get Started, with plan choice and card payment at checkout; Enterprise plans are sold through 'Talk to us' and a sales consultation.

No

No setup fee on any AI Receptionist plan, stated on the product page and again in the 'Included on every plan' list on the pricing section.

Partly

Month to month with no long-term contract, but cancelling needs 30 days' notice, and the dashboard only submits a cancellation request that Smith.ai's support team then contacts you to complete.

English and Spanish on every plan including Free; Spanish is a dashboard toggle, after which the AI offers Spanish and handles the whole call in it when the caller chooses, with an English translation of the transcript.

Partly

You pick one voice for the whole account from a set (10 in the help article, '12+' on the pricing page) and adjust speaking speed; voice cloning and uploading your own audio are not supported.

Partly

No public demo number; the vendor's blog has three short recorded greeting samples, not full calls. Hearing it on a real call means creating a Free account (card required) and making test calls.

Yes

You keep your existing number and forward it to the dedicated Smith.ai number; the help centre has forwarding guides for more than twenty phone systems and carriers.

Yes

The AI Receptionist help centre says Smith.ai charges no fee to port a number in or out; its worked example is porting from Ruby, and the other provider may charge.

Yes

United States: billed in US dollars, US state sales tax, and terms governed from the United States.

Partly

Built mainly around law-firm intake (case-management integrations, retainer agreements on paid plans) and home services (ServiceTitan, Housecall Pro); the many industry pages are marketing, with no per-trade templates shown.

No

Smith.ai states plainly that it is not HIPAA compliant and cannot handle protected health information, so no BAA is offered; it points regulated practices elsewhere.

Partlyfrom Enterprise

Multi-location support is listed only on the Enterprise plan ($500 a month and up, sold through sales); Free and Pro list no multi-location feature or per-location price.

Partlyfrom Pro

Free is self-setup, which the vendor says takes about 15 minutes; Pro adds dedicated onboarding setup, and Enterprise adds full-service setup and ongoing optimisation by Smith.ai's team.

Partlyfrom Pro

Live phone, email and chat support start on Pro, with priority support on Enterprise; the plan table marks them not included on Free, whose help articles point to support@smith.ai. Support hours are not stated.