NextPhone
Flat-rate AI receptionist that answers 24/7, qualifies callers and books into your calendar.
A month at 100 calls
$199
on Pro, billed flat fee
| At 500 callson Pro | $199 |
|---|
37th lowest of 44 priced in Small business. The middle one costs $99.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| ProNo usage charge | $199 |
| GrowthNo usage charge | $299 |
| ScaleNo usage charge | $599 |
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesIt checks live availability during the call and writes the appointment itself
- YesTwo transfer kinds, including a warm one where the AI briefs your person first
- YesAnswers every day of the year, with a separate closed greeting
- YesA text summary with the caller, outcome and their answers goes out after the call
- NoNo people sit behind the AI
- Partly10 languages
Good for
solo law firms and trades that miss calls while working or after hours
Look elsewhere if
- you want a person to take over a call
Close in cost:AgentZap $194appyTradies VoiceOS A$299 (about $207)Smith.ai AI Receptionist $212.50Compare with the two closest
What it is
NextPhone is an AI receptionist that answers a small business's calls around the clock, trained on its website, taking intake answers, booking appointments and transferring callers by rules the owner writes. Every plan is a flat monthly price with unlimited calls.
Watch out
- The only free way in is a 7-day trial on the Pro plan, with a card taken at signup and billing starting automatically on day eight unless you cancel. There is no $0 plan a business can keep using, and no pause button if it wants to stop for a month.
- Every plan includes a local US or Canadian number and the signup search covers US and Canadian numbers only. A UK, EU or Australian business gets no local number, is billed in USD, and the site publishes no GDPR or data-residency terms; Australian and British accents are voice options, not places it sells numbers.
- Calls are genuinely unlimited, but the configuration is capped: a line can run only 3 of the 10 languages at once, up to 20 services and 20 FAQs, up to 10 intake questions, up to 10 pronunciation fixes, and up to 10 transfer destinations on Pro and Growth. A firm needing more transfer targets or languages per line must move to Scale.
All 36 answers
Every answer comes from NextPhone’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$199 at 100 calls$199 at 500Billed flat feeYesKeeps answering past the allowancePartlySpam not billed5 answers
- Cost at 100 calls a month
$199 a month on Pro for 100 calls of 2.5 minutes.
Their words
Pro You set it up yourself, in 5 minutes. $199 /mo
getnextphone.comPlan cards, Pro column, Monthly selected
- Cost at 500 calls a month
$199 a month on Pro for 500 calls of 2.5 minutes.
Their words
Pro You set it up yourself, in 5 minutes. $199 /mo
getnextphone.comPlan cards, Pro column, Monthly selected
- What it bills by
Flat monthly fee per line with unlimited inbound calls; the vendor states no per-minute, per-call or overage charges on any of the three plans.
Their words
No. Every plan includes unlimited calls with no per-minute fees, no per-call fees and no overage charges. A busy month costs the same as a quiet one.
getnextphone.comFAQ, 'Are there any per-minute or per-call charges?'
- Past your allowance
Yes
Nothing happens on call 101: calls stay included and the bill does not move, because every plan's comparison row reads unlimited calls with no overage fees.
Their words
What each plan includes. No per-minute pricing, no overage fees, no fine print.
getnextphone.comCompare Plans section intro, above the Usage & billing rows
- Spam calls not billed
Partly
The AI answers and takes a message from everyone first, then labels robocalls and sales pitches as spam afterwards; only numbers you block are stopped before the AI picks up.
Their words
NextPhone answers every call politely and takes a message even from salespeople, so a real customer is never turned away by mistake. Afterwards it marks robocalls and sales pitches as spam
getnextphone.comFAQ, 'Does NextPhone screen spam calls?'
What it does on the call
YesBooksYesTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsYesAnswers about your businessPartlyTexts callers8 answers
- Books appointments
Yes
It checks live availability during the call and writes the appointment itself, and only claims a booking when it actually went through; link-texting is the fallback for unsupported tools.
Their words
Yes. It checks your real availability during the call, offers open times, confirms the details with the caller and books the appointment.
getnextphone.comFAQ, 'Does NextPhone book appointments?'
- Transfers to a person
Yes
Two transfer kinds, including a warm one where the AI briefs your person first and only connects if they accept, falling back to taking a message otherwise.
Their words
A transfer with "verify availability" has the AI call your person first while the caller hears hold music, tell them who is calling and why, and connect only if they say yes.
getnextphone.comFAQ, 'What kinds of transfers does NextPhone do?'
- After-hours rules
Yes
Answers every day of the year, with a separate closed greeting and the option to allow transfers only in business hours so night callers leave a message instead.
Their words
Yes. It answers 24/7, every day of the year. You can give it a different greeting for when you're closed, and choose whether transfers happen only during business hours
getnextphone.comFAQ, 'Does NextPhone work after hours, on weekends and holidays?'
- Urgent calls escalated
Yes
You define what counts as urgent, then pick an immediate transfer to the on-call person or a text and email alert the moment the call ends, with per-topic routing.
Their words
You tell it what counts as urgent for your business, then choose what happens: transfer straight to your on-call person, or alert the right people by text and email the moment the call ends.
getnextphone.comFAQ, 'How does NextPhone handle urgent calls?'
- Human receptionists as backup
No
No people sit behind the AI: calls it cannot handle go to your own team by transfer or become a message, and the vendor points buyers wanting a person on every call elsewhere.
Their words
Pick a human service if you want a person on every single call.
getnextphone.comFAQ, 'How is NextPhone different from Ruby?'
- Asks your questions
Yes
Up to ten questions you write, in several answer types, each asked always or only when it fits, and the answers are what qualify the lead.
Their words
Then up to 10 questions you choose: free text, a list of choices, an email address or a street address. Each question can be asked on every call or only when it fits the conversation.
getnextphone.comFAQ, 'What information does NextPhone collect from callers?'
- Answers about your business
Yes
Reads your website at signup, then draws on services with prices, FAQs and a knowledge base you maintain; it says it is unsure rather than guessing.
Their words
From your website at signup, then from what you add in the dashboard: business info and hours, up to 20 services with prices and durations, up to 20 FAQs, a knowledge base
getnextphone.comFAQ, 'How does the AI learn about my business?'
- Texts your callers
Partlyfrom Scale
During-call and follow-up texts are on every plan, but a two-way text conversation your team can reply in needs the top Scale plan.
Their words
On Scale, yes. You get a Messages inbox where texts and calls with each customer sit in one thread, and your team can reply from your business number.
getnextphone.comFAQ, 'Can my team text customers from our business number?'
What you get after the call
YesSummary by textYesRecordings and transcripts2 answers
- Call summary by text
Yes
A text summary with the caller, outcome and their answers goes out after the call, though Pro covers only one recipient and Growth up to three.
Their words
Yes. After a call, NextPhone can text the caller's name and number, the outcome, the summary and their answers. Pro covers one recipient, Growth up to 3.
getnextphone.comFAQ, 'Can I get call summaries by text?'
- Recordings and transcripts
Yes
Recording, transcript and summary on every call at no extra cost on all plans, playable and downloadable from the Inbox with a shareable link.
Their words
No. Every call is recorded, transcribed and summarized on every plan at no extra cost.
getnextphone.comFAQ, 'Do recordings and transcripts cost extra?'
What it connects to
YesGoogle CalendarYesOutlookYesCalendlyPartlyCRM and ZapierPartlyTrade software5 answers
- Google Calendar
Yes
Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan
Their words
Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
getnextphone.comFAQ, 'Which plan includes CRM integrations?'
- Outlook
Yes
Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan
Their words
Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
getnextphone.comFAQ, 'Which plan includes CRM integrations?'
- Calendly
Yes
Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan Calendly's live booking needs a paid Calendly account.
Their words
Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
getnextphone.comFAQ, 'Which plan includes CRM integrations?'
- CRM, Zapier and webhooks
Partlyfrom Growth
Clio, MyCase, HubSpot, GoHighLevel, Jobber, Follow Up Boss plus Zapier, Make and webhooks are real but start on the middle Growth plan; the entry Pro plan has none.
Their words
CRM and intake integrations such as Clio, Clio Grow, MyCase, HubSpot, GoHighLevel, Jobber and Follow Up Boss start on Growth at $299, and our team sets them up for you.
getnextphone.comFAQ, 'Which plan includes CRM integrations?'
- Your trade’s software
Partlyfrom Growth
Legal and field-service tools are covered, and ServiceTitan or Housecall Pro are set up by the vendor's team rather than self-connected; no dental, veterinary or restaurant systems are named.
Their words
Yes. Our team sets it up so each call adds the customer with their details and the call summary in ServiceTitan or Housecall Pro.
getnextphone.comFAQ, 'Does NextPhone work with ServiceTitan or Housecall Pro?'
Trying it, starting and leaving
PartlyFree trialYesCard to startPartlySign up without a callNoSetup feeYesMonth to month5 answers
- Free trial or free plan
Partlyfrom Pro
Seven days free on the entry Pro plan, during which you pick a number and turn on forwarding, so real callers can reach it; there is no standing free plan.
Their words
Pro comes with a 7-day free trial. You add a card at signup and can cancel anytime before the trial ends without being charged.
getnextphone.comFAQ, 'Is there a free trial?'
- Card required to start
Yes
A card goes in at signup for the trial; you must cancel before day seven to avoid the first charge, and no card-free trial is offered.
Their words
You add a card at signup and can cancel anytime before the trial ends without being charged.
getnextphone.comFAQ, 'Is there a free trial?'
- Sign up without a sales call
Partlyfrom Pro
Pro is bought and configured by the buyer in about five minutes, but Growth and Scale are sold through a demo call and their team builds the agent over a few days.
Their words
About 5 minutes on Pro. Enter your website and NextPhone reads it and drafts your agent: business info, services, common questions, what to ask callers and how to handle them.
getnextphone.comFAQ, 'How long does it take to set up NextPhone?'
- Setup fee
No
No setup or onboarding fee on any plan, and the done-for-you build on Growth and Scale is included in the monthly price.
Their words
No. Pro takes about 5 minutes on your own. On Growth and Scale our team builds your agent for you at no extra cost
getnextphone.comFAQ, 'Is there a setup fee?'
- Contract and cancelling
Yes
Month to month with no contract and no cancellation fee, canceled from the account; yearly billing exists but is optional at a discount.
Their words
No. Monthly plans are month to month and you can cancel anytime from your account. Yearly billing is optional.
getnextphone.comFAQ, 'Do I need to sign a contract?'
Which languages it speaks, and how it sounds
Partly10 languagesPartlyChoose the voiceYesHear it first3 answers
- Languages
Partly
Ten languages are named in the FAQ and each line may run only three of them at once, while the plan cards and homepage advertise fourteen languages without listing them.
Their words
NextPhone holds conversations in English, Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Japanese and Russian. Each line can use up to 3 of them.
getnextphone.comFAQ, 'What languages does NextPhone speak?'
- Choose or clone the voice
Partly
Thirty previewable voices across six accents with name, speed and pronunciation controls, but nothing on the site offers cloning your own voice.
Their words
Yes. Pick from 30 voices with American, Southern, British, Australian, Irish and Spanish accents, give your agent a name, and set the speaking speed.
getnextphone.comFAQ, 'Can I choose how my receptionist sounds?'
- Hear it before you buy
Yes
You talk to an agent trained on your own website in the browser during signup, and can call your own number before switching forwarding on; recorded sample calls sit on the homepage.
Their words
Yes. During signup you talk to your own agent in the browser, trained on your website. After setup you can call your number yourself before turning on forwarding.
getnextphone.comFAQ, 'Can I test NextPhone before real callers reach it?'
Your phone number and where it works
YesKeep your numberPartlyMove your number inYesCanadaYesAustralia4 answers
- Keep your number
Yes
Keep your line and forward either all calls or only busy, unanswered and after-hours ones, with per-carrier codes for 91 carriers in the dashboard.
Their words
Yes. Forward your current business line, mobile or landline to NextPhone, either for every call or only when you're busy, don't answer or after a set number of rings.
getnextphone.comFAQ, 'Can I keep my existing phone number?'
- Move your number in
Partly
Porting in is handled by their team with no NextPhone fee, but a number you got from them is released soon after you cancel unless you resubscribe or contact support.
Their words
The AI stops answering when your subscription ends, and the number is released soon after, so it can go to someone else.
getnextphone.comFAQ, 'What happens to my number if I cancel?'
- Canada
Yes
Numbers are sold only in the US and Canada, searchable by area code or city at signup
Their words
Yes. Every plan includes a local US or Canadian number, or you can keep your current number and forward calls to NextPhone.
getnextphone.comFAQ, 'Is a phone number included?'
- Australia
Yes
no UK, EU or Australian numbers are offered anywhere on the site.
Their words
Yes. Every plan includes a local US or Canadian number, or you can keep your current number and forward calls to NextPhone.
getnextphone.comFAQ, 'Is a phone number included?'
Who it is built for
PartlySeveral locations2 answers
- Industries it is set up for
An industry hub ships per-trade pages and call handling for roughly eighty trades, from law and HVAC to salons, restaurants and towing, each naming what the agent does.
Their words
An AI receptionist that actually knows your industry. Trained on real calls. Connected to your tools. Find yours below.
getnextphone.comIndustries page heading and subhead above the category list
- Several locations or numbers
Partlyfrom Scale
One account can run several offices, each with its own number and separately trained agent, but only on the top Scale plan and set up by their team.
Their words
Yes, on Scale. Each office, department or location gets its own number and agent, trained separately, and you switch between them in the dashboard.
getnextphone.comFAQ, 'Can I manage several locations or phone numbers?'
Getting set up and getting help
YesSetup helpPartlySupport2 answers
- Setup help
Yes
A free 30-minute onboarding call comes with every plan, and on Growth and Scale their team builds, tests and tunes the agent, live in a few days.
Their words
Yes, on every plan. Book a free 30-minute call and we help with greetings, transfers, booking and forwarding.
getnextphone.comFAQ, 'Do you offer onboarding help?'
- Support
Partly
Email and in-app chat that can escalate to a person, with priority on Growth and fastest response on Scale; no support phone number or stated hours are published.
Their words
Yes. Use the chat in your dashboard, which can hand you to a person, or email support@getnextphone.com. Growth gets priority support and Scale the fastest response.
getnextphone.comFAQ, 'Does NextPhone have customer support?'
Sources
- getnextphone.com/faqWhat it bills by, Spam calls not billed, Books appointments, Transfers to a person and 28 more
- getnextphone.com/pricingCost at 100 calls a month, Cost at 500 calls a month, Past your allowance
- getnextphone.com/industriesIndustries it is set up for
All read on October 15, 2026.
Is this yours? Claim it free to send us changes, or feature it in Small business.
Compare NextPhone with
AgentZap$194 at 100 calls
appyTradies VoiceOSA$299 (about $207) at 100 calls
Smith.ai AI Receptionist$212.50 at 100 calls
Newo$175 at 100 calls
Go Answer AI Receptionist$237.50 at 100 calls
Boulevard AI Receptionist (Beau)$155 at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.