# NextPhone — Flat-rate AI receptionist that answers 24/7, qualifies callers and books into your calendar.

> Source: Receptionist Index — https://receptionistindex.com/nextphone (structured, researched, re-verified)
> Facts last verified: 2026-10-15

NextPhone is an AI receptionist that answers a small business's calls around the clock, trained on its website, taking intake answers, booking appointments and transferring callers by rules the owner writes. Every plan is a flat monthly price with unlimited calls.

| Fact | Value |
| --- | --- |
| Website | https://www.getnextphone.com/ |
| Price | from $199/month billed monthly, $166/month billed annually |
| Free trial | Partly |

7-day free trial on the Pro plan only; a card is required at signup and you must cancel before the trial ends to avoid being charged. No standing free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $199 a month on Pro for 100 calls of 2.5 minutes.

> Pro You set it up yourself, in 5 minutes. $199 /mo
> — https://www.getnextphone.com/pricing · Plan cards, Pro column, Monthly selected

**Cost at 500 calls a month** · Yes — $199 a month on Pro for 500 calls of 2.5 minutes.

> Pro You set it up yourself, in 5 minutes. $199 /mo
> — https://www.getnextphone.com/pricing · Plan cards, Pro column, Monthly selected

**What it bills by** · Yes — Flat monthly fee per line with unlimited inbound calls; the vendor states no per-minute, per-call or overage charges on any of the three plans.

> No. Every plan includes unlimited calls with no per-minute fees, no per-call fees and no overage charges. A busy month costs the same as a quiet one.
> — https://www.getnextphone.com/faq · FAQ, 'Are there any per-minute or per-call charges?'

**Past your allowance** · Yes — Nothing happens on call 101: calls stay included and the bill does not move, because every plan's comparison row reads unlimited calls with no overage fees.

> What each plan includes. No per-minute pricing, no overage fees, no fine print.
> — https://www.getnextphone.com/pricing · Compare Plans section intro, above the Usage & billing rows

**Spam calls not billed** · Partly — The AI answers and takes a message from everyone first, then labels robocalls and sales pitches as spam afterwards; only numbers you block are stopped before the AI picks up.

> NextPhone answers every call politely and takes a message even from salespeople, so a real customer is never turned away by mistake. Afterwards it marks robocalls and sales pitches as spam
> — https://www.getnextphone.com/faq · FAQ, 'Does NextPhone screen spam calls?'

## What it does on the call

**Books appointments** · Yes — It checks live availability during the call and writes the appointment itself, and only claims a booking when it actually went through; link-texting is the fallback for unsupported tools.

> Yes. It checks your real availability during the call, offers open times, confirms the details with the caller and books the appointment.
> — https://www.getnextphone.com/faq · FAQ, 'Does NextPhone book appointments?'

**Transfers to a person** · Yes — Two transfer kinds, including a warm one where the AI briefs your person first and only connects if they accept, falling back to taking a message otherwise.

> A transfer with "verify availability" has the AI call your person first while the caller hears hold music, tell them who is calling and why, and connect only if they say yes.
> — https://www.getnextphone.com/faq · FAQ, 'What kinds of transfers does NextPhone do?'

**After-hours rules** · Yes — Answers every day of the year, with a separate closed greeting and the option to allow transfers only in business hours so night callers leave a message instead.

> Yes. It answers 24/7, every day of the year. You can give it a different greeting for when you're closed, and choose whether transfers happen only during business hours
> — https://www.getnextphone.com/faq · FAQ, 'Does NextPhone work after hours, on weekends and holidays?'

**Urgent calls escalated** · Yes — You define what counts as urgent, then pick an immediate transfer to the on-call person or a text and email alert the moment the call ends, with per-topic routing.

> You tell it what counts as urgent for your business, then choose what happens: transfer straight to your on-call person, or alert the right people by text and email the moment the call ends.
> — https://www.getnextphone.com/faq · FAQ, 'How does NextPhone handle urgent calls?'

**Human receptionists as backup** · No — No people sit behind the AI: calls it cannot handle go to your own team by transfer or become a message, and the vendor points buyers wanting a person on every call elsewhere.

> Pick a human service if you want a person on every single call.
> — https://www.getnextphone.com/faq · FAQ, 'How is NextPhone different from Ruby?'

**Asks your questions** · Yes — Up to ten questions you write, in several answer types, each asked always or only when it fits, and the answers are what qualify the lead.

> Then up to 10 questions you choose: free text, a list of choices, an email address or a street address. Each question can be asked on every call or only when it fits the conversation.
> — https://www.getnextphone.com/faq · FAQ, 'What information does NextPhone collect from callers?'

**Answers about your business** · Yes — Reads your website at signup, then draws on services with prices, FAQs and a knowledge base you maintain; it says it is unsure rather than guessing.

> From your website at signup, then from what you add in the dashboard: business info and hours, up to 20 services with prices and durations, up to 20 FAQs, a knowledge base
> — https://www.getnextphone.com/faq · FAQ, 'How does the AI learn about my business?'

**Texts your callers** · Partly — During-call and follow-up texts are on every plan, but a two-way text conversation your team can reply in needs the top Scale plan.

> On Scale, yes. You get a Messages inbox where texts and calls with each customer sit in one thread, and your team can reply from your business number.
> — https://www.getnextphone.com/faq · FAQ, 'Can my team text customers from our business number?'

## What you get after the call

**Call summary by text** · Yes — A text summary with the caller, outcome and their answers goes out after the call, though Pro covers only one recipient and Growth up to three.

> Yes. After a call, NextPhone can text the caller's name and number, the outcome, the summary and their answers. Pro covers one recipient, Growth up to 3.
> — https://www.getnextphone.com/faq · FAQ, 'Can I get call summaries by text?'

**Recordings and transcripts** · Yes — Recording, transcript and summary on every call at no extra cost on all plans, playable and downloadable from the Inbox with a shareable link.

> No. Every call is recorded, transcribed and summarized on every plan at no extra cost.
> — https://www.getnextphone.com/faq · FAQ, 'Do recordings and transcripts cost extra?'

## What it connects to

**Google Calendar** · Yes — Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan

> Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
> — https://www.getnextphone.com/faq · FAQ, 'Which plan includes CRM integrations?'

**Outlook** · Yes — Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan

> Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
> — https://www.getnextphone.com/faq · FAQ, 'Which plan includes CRM integrations?'

**Calendly** · Yes — Google Calendar, Outlook, Calendly, Acuity, Cal.com and OnceHub all book during the call on every plan Calendly's live booking needs a paid Calendly account.

> Calendars and booking tools (Google Calendar, Outlook, Calendly, Acuity, Cal.com, OnceHub) are included on every plan.
> — https://www.getnextphone.com/faq · FAQ, 'Which plan includes CRM integrations?'

**CRM, Zapier and webhooks** · Partly — Clio, MyCase, HubSpot, GoHighLevel, Jobber, Follow Up Boss plus Zapier, Make and webhooks are real but start on the middle Growth plan; the entry Pro plan has none.

> CRM and intake integrations such as Clio, Clio Grow, MyCase, HubSpot, GoHighLevel, Jobber and Follow Up Boss start on Growth at $299, and our team sets them up for you.
> — https://www.getnextphone.com/faq · FAQ, 'Which plan includes CRM integrations?'

**Your trade’s software** · Partly — Legal and field-service tools are covered, and ServiceTitan or Housecall Pro are set up by the vendor's team rather than self-connected; no dental, veterinary or restaurant systems are named.

> Yes. Our team sets it up so each call adds the customer with their details and the call summary in ServiceTitan or Housecall Pro.
> — https://www.getnextphone.com/faq · FAQ, 'Does NextPhone work with ServiceTitan or Housecall Pro?'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — Seven days free on the entry Pro plan, during which you pick a number and turn on forwarding, so real callers can reach it; there is no standing free plan.

> Pro comes with a 7-day free trial. You add a card at signup and can cancel anytime before the trial ends without being charged.
> — https://www.getnextphone.com/faq · FAQ, 'Is there a free trial?'

**Card required to start** · Yes — A card goes in at signup for the trial; you must cancel before day seven to avoid the first charge, and no card-free trial is offered.

> You add a card at signup and can cancel anytime before the trial ends without being charged.
> — https://www.getnextphone.com/faq · FAQ, 'Is there a free trial?'

**Sign up without a sales call** · Partly — Pro is bought and configured by the buyer in about five minutes, but Growth and Scale are sold through a demo call and their team builds the agent over a few days.

> About 5 minutes on Pro. Enter your website and NextPhone reads it and drafts your agent: business info, services, common questions, what to ask callers and how to handle them.
> — https://www.getnextphone.com/faq · FAQ, 'How long does it take to set up NextPhone?'

**Setup fee** · No — No setup or onboarding fee on any plan, and the done-for-you build on Growth and Scale is included in the monthly price.

> No. Pro takes about 5 minutes on your own. On Growth and Scale our team builds your agent for you at no extra cost
> — https://www.getnextphone.com/faq · FAQ, 'Is there a setup fee?'

**Contract and cancelling** · Yes — Month to month with no contract and no cancellation fee, canceled from the account; yearly billing exists but is optional at a discount.

> No. Monthly plans are month to month and you can cancel anytime from your account. Yearly billing is optional.
> — https://www.getnextphone.com/faq · FAQ, 'Do I need to sign a contract?'

## Which languages it speaks, and how it sounds

**Languages** · Partly — Ten languages are named in the FAQ and each line may run only three of them at once, while the plan cards and homepage advertise fourteen languages without listing them.

> NextPhone holds conversations in English, Spanish, French, German, Italian, Portuguese, Dutch, Hindi, Japanese and Russian. Each line can use up to 3 of them.
> — https://www.getnextphone.com/faq · FAQ, 'What languages does NextPhone speak?'

**Choose or clone the voice** · Partly — Thirty previewable voices across six accents with name, speed and pronunciation controls, but nothing on the site offers cloning your own voice.

> Yes. Pick from 30 voices with American, Southern, British, Australian, Irish and Spanish accents, give your agent a name, and set the speaking speed.
> — https://www.getnextphone.com/faq · FAQ, 'Can I choose how my receptionist sounds?'

**Hear it before you buy** · Yes — You talk to an agent trained on your own website in the browser during signup, and can call your own number before switching forwarding on; recorded sample calls sit on the homepage.

> Yes. During signup you talk to your own agent in the browser, trained on your website. After setup you can call your number yourself before turning on forwarding.
> — https://www.getnextphone.com/faq · FAQ, 'Can I test NextPhone before real callers reach it?'

## Your phone number and where it works

**Keep your number** · Yes — Keep your line and forward either all calls or only busy, unanswered and after-hours ones, with per-carrier codes for 91 carriers in the dashboard.

> Yes. Forward your current business line, mobile or landline to NextPhone, either for every call or only when you're busy, don't answer or after a set number of rings.
> — https://www.getnextphone.com/faq · FAQ, 'Can I keep my existing phone number?'

**Move your number in** · Partly — Porting in is handled by their team with no NextPhone fee, but a number you got from them is released soon after you cancel unless you resubscribe or contact support.

> The AI stops answering when your subscription ends, and the number is released soon after, so it can go to someone else.
> — https://www.getnextphone.com/faq · FAQ, 'What happens to my number if I cancel?'

**Canada** · Yes — Numbers are sold only in the US and Canada, searchable by area code or city at signup

> Yes. Every plan includes a local US or Canadian number, or you can keep your current number and forward calls to NextPhone.
> — https://www.getnextphone.com/faq · FAQ, 'Is a phone number included?'

**Australia** · Yes — no UK, EU or Australian numbers are offered anywhere on the site.

> Yes. Every plan includes a local US or Canadian number, or you can keep your current number and forward calls to NextPhone.
> — https://www.getnextphone.com/faq · FAQ, 'Is a phone number included?'

## Who it is built for

**Industries it is set up for** · Yes — An industry hub ships per-trade pages and call handling for roughly eighty trades, from law and HVAC to salons, restaurants and towing, each naming what the agent does.

> An AI receptionist that actually knows your industry. Trained on real calls. Connected to your tools. Find yours below.
> — https://www.getnextphone.com/industries · Industries page heading and subhead above the category list

**Several locations or numbers** · Partly — One account can run several offices, each with its own number and separately trained agent, but only on the top Scale plan and set up by their team.

> Yes, on Scale. Each office, department or location gets its own number and agent, trained separately, and you switch between them in the dashboard.
> — https://www.getnextphone.com/faq · FAQ, 'Can I manage several locations or phone numbers?'

## Getting set up and getting help

**Setup help** · Yes — A free 30-minute onboarding call comes with every plan, and on Growth and Scale their team builds, tests and tunes the agent, live in a few days.

> Yes, on every plan. Book a free 30-minute call and we help with greetings, transfers, booking and forwarding.
> — https://www.getnextphone.com/faq · FAQ, 'Do you offer onboarding help?'

**Support** · Partly — Email and in-app chat that can escalate to a person, with priority on Growth and fastest response on Scale; no support phone number or stated hours are published.

> Yes. Use the chat in your dashboard, which can hand you to a person, or email support@getnextphone.com. Growth gets priority support and Scale the fastest response.
> — https://www.getnextphone.com/faq · FAQ, 'Does NextPhone have customer support?'

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent NextPhone, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.