Nextiva XBert AI Receptionist

Nextiva's AI receptionist answers calls, texts and chats, books appointments and routes callers.Checked October 15, 2026. 31 answers, each with its source.

Visit Nextiva XBert AI ReceptionistCompare

A month at 100 calls

$99

on XBert AI, billed per call

The $99 plan covers all 100 calls.

How the month adds up
At 500 callson XBert AI	$495

20th lowest of 44 priced in Small business. The middle one costs $99.

Every plan we priced

What each plan costs for 100 calls a month
Plan	For 100 calls
XBert AIWithin the 100 calls included	$99
14-Day Free TrialA trial or limited-time offer, not a monthly plan	Can’t cover it

100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price

On a call

YesXBert books into a connected calendar during the conversation, checking live availability
YesCallers can be put through to a named team member
YesCoverage is explicitly round-the-clock including weekends and public holidays
PartlySummaries, transcripts and reports arrive in the dashboard and as alerts
PartlyEscalation goes to the buyer's own staff, not to receptionists employed by Nextiva
Not statedLanguages: not stated

All 8 on-call answers

Good for

service businesses missing calls on the job, from HVAC and dental to law firms

Look elsewhere if

your business is outside the US
you book in Google Calendar, Outlook or Calendly

Close in cost:AutoLeap AIR $99dialnote $99OnCallClerk $99Compare with the two closest

XBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan.

Watch out

The only free way onto XBert is a 14-day trial advertised as a limited-time offer; there is no standing $0 plan. After it ends the cheapest path is $99/month for 100 conversations, so a very low-volume business cannot keep the receptionist running for free.
Past the 100 included conversations each extra one is $0.99, and what counts as a conversation is defined by the vendor rather than by the caller: a call billed once it passes 30 seconds, or a text or chat once the AI sends three replies. Texts, chats and voice all draw on the same 100, so a texting-heavy month can exhaust the allowance without any calls, and Nextiva publishes no calculator.

All 31 answers

Every answer comes from Nextiva XBert AI Receptionist’s own pages. Open “Their words” for the quote and the page it is on.

What it costs at your call volume

$99 at 100 calls$495 at 500Billed per callKeeps answering past the allowance4

Cost at 100 calls a month

$99 a month on XBert AI for 100 calls of 2.5 minutes.

Their words

$ 99 /month Per 100 interactions, then $0.99 per interaction after

nextiva.comXBert Pricing section, "XBert AI Employee" plan card

Cost at 500 calls a month

$495 a month on XBert AI for 500 calls of 2.5 minutes.

Their words

$ 99 /month Per 100 interactions, then $0.99 per interaction after

nextiva.comXBert Pricing section, "XBert AI Employee" plan card

What it bills by

Billing is per interaction rather than per minute: $99 covers 100 conversations a month across voice, text and chat, then each extra one is charged.

Their words

Per 100 interactions, then $0.99 per interaction after

nextiva.comXBert Pricing section, plan card under the $99/month figure

Past your allowance

Yes

Calls past the included 100 are not cut off; each additional conversation costs $0.99, and the vendor defines when a call or chat counts.

Their words

Additional conversations are $0.99 each. A conversation counts when a call lasts 30+ seconds or a text/chat receives 3+ AI responses.

nextiva.comFAQs, "What's included in the pricing?"

What it does on the call

BooksTransfersAfter hoursUrgent callsHuman backupAsks your questionsAnswers about your businessTexts callers8

Books appointments

Yes

XBert books into a connected calendar during the conversation, checking live availability and texting a confirmation rather than only sending a link.

Their words

Automate booking appointments with real-time calendar integration. XBert manages scheduling, sends confirmation texts, handles reschedule requests, and reduces no-shows with automatic reminders.

nextiva.comComplete Solution section, "Smart appointment scheduling"

Transfers to a person

Yes

Callers can be put through to a named team member, and the vendor states the transfer carries the conversation context, which is a warm handoff.

Their words

XBert recognizes caller intent and routes each call to the right person or department, replacing outdated IVR systems with intelligent routing. Every transfer includes full conversation context.

nextiva.comVoice Agent Features, "Dynamic Call Routing"

After-hours rules

Yes

Coverage is explicitly round-the-clock including weekends and public holidays, and after-hours calls are handled rather than sent to voicemail.

Their words

Answer calls, texts, and chats instantly — even after hours, on weekends, and during holidays. No more missed calls or lost opportunities.

nextiva.com"What XBert AI receptionist does for your business", Front desk coverage 24/7

Urgent calls escalated

Yes

The vendor states urgent requests are passed to staff mid-conversation, and its home-services material says emergencies are routed in real time.

Their words

When needed, XBert transfers complex requests and urgent needs to your team—no awkward pauses or frustrated customers.

nextiva.comTrust & Security section, "Seamless handoff to humans"

Human receptionists as backup

Partly

Escalation goes to the buyer's own staff, not to receptionists employed by Nextiva; no human answering service sits behind the AI on any page read.

Their words

For complex issues requiring human expertise, it captures details and transfers calls to your team with full conversation context, ensuring smooth handoffs without customers repeating themselves.

nextiva.comFAQs, "How does the AI receptionist handle complex customer questions?"

Asks your questions

Yes

Response behavior, greetings and routing rules are configurable from the dashboard, and the agent collects contact details and qualifies leads.

Their words

Choose from multiple AI voice options, customize greetings, define call routing rules, and adjust response behavior — all in real-time through your dashboard without technical expertise.

nextiva.comFAQs, "Can I customize how XBert sounds and responds?"

Answers about your business

Yes

It answers hours, services, pricing and directions from the buyer's own knowledge base, and is trained by crawling the business website.

Their words

XBert uses your knowledge base to handle FAQs such as hours, services, pricing, and directions. This frees your team from repetitive calls.

nextiva.comFull Feature Set, "Answer common questions"

Texts your callers

Yes

The same agent holds SMS and web chat conversations, sends booking links and confirmation texts, not just voice answering.

Their words

XBert handles phone calls, manages text messages, web chat, and messaging apps across all customer touchpoints — providing a unified customer experience.

nextiva.comComplete Solution section, "Multi-channel support"

What you get after the call

Summary by textRecordings and transcripts2

Call summary by text

Partly

Summaries, transcripts and reports arrive in the dashboard and as alerts; no page read promises a per-call summary by SMS to the owner.

Their words

Access detailed conversation transcripts, call summaries, and performance reports. Track additional secured revenue from after-hours bookings and monitor customer interactions.

nextiva.comComplete Solution section, "Real-time insights & summaries"

Recordings and transcripts

Yes

Every conversation is recorded and transcribed, with full transcripts and automatic summaries reviewable in the dashboard.

Their words

Set guardrails and customize what the AI can handle. Conversations are recorded and transcribed so you always know what happened.

nextiva.comTrust & Security section, "You control everything"

What it connects to

Google CalendarOutlookCalendlyCRM and ZapierTrade software5

Google Calendar

Google Calendar, Calendly and Cal.com are live at no cost, but Outlook or Microsoft 365 calendars appear nowhere in XBert's published integration list.

Their words

Live (No Cost): Google Calendar, Calendly, Cal.com, Zoho, Telegram, Housecall Pro