# Nextiva XBert AI Receptionist — Nextiva's AI receptionist answers calls, texts and chats, books appointments and routes callers. > Source: Receptionist Index — https://receptionistindex.com/nextiva-xbert-ai-receptionist (structured, researched, re-verified) > Facts last verified: 2026-10-15 XBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan. | Fact | Value | | --- | --- | | Website | https://www.nextiva.com/products/ai-receptionist | | Price | from $99/month | | Free trial | Partly | 14-day free trial of the AI receptionist, advertised as a limited-time offer with no commitment and cancel anytime; the vendor states no credit card is required to start, and publishes no usage cap for the trial period. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $99 a month on XBert AI for 100 calls of 2.5 minutes. > $ 99 /month Per 100 interactions, then $0.99 per interaction after > — https://www.nextiva.com/products/ai-receptionist · XBert Pricing section, "XBert AI Employee" plan card **Cost at 500 calls a month** · Yes — $495 a month on XBert AI for 500 calls of 2.5 minutes. > $ 99 /month Per 100 interactions, then $0.99 per interaction after > — https://www.nextiva.com/products/ai-receptionist · XBert Pricing section, "XBert AI Employee" plan card **What it bills by** · Yes — Billing is per interaction rather than per minute: $99 covers 100 conversations a month across voice, text and chat, then each extra one is charged. > Per 100 interactions, then $0.99 per interaction after > — https://www.nextiva.com/products/ai-receptionist · XBert Pricing section, plan card under the $99/month figure **Past your allowance** · Yes — Calls past the included 100 are not cut off; each additional conversation costs $0.99, and the vendor defines when a call or chat counts. > Additional conversations are $0.99 each. A conversation counts when a call lasts 30+ seconds or a text/chat receives 3+ AI responses. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What's included in the pricing?" ## What it does on the call **Books appointments** · Yes — XBert books into a connected calendar during the conversation, checking live availability and texting a confirmation rather than only sending a link. > Automate booking appointments with real-time calendar integration. XBert manages scheduling, sends confirmation texts, handles reschedule requests, and reduces no-shows with automatic reminders. > — https://www.nextiva.com/products/ai-receptionist · Complete Solution section, "Smart appointment scheduling" **Transfers to a person** · Yes — Callers can be put through to a named team member, and the vendor states the transfer carries the conversation context, which is a warm handoff. > XBert recognizes caller intent and routes each call to the right person or department, replacing outdated IVR systems with intelligent routing. Every transfer includes full conversation context. > — https://www.nextiva.com/products/ai-voice-agent · Voice Agent Features, "Dynamic Call Routing" **After-hours rules** · Yes — Coverage is explicitly round-the-clock including weekends and public holidays, and after-hours calls are handled rather than sent to voicemail. > Answer calls, texts, and chats instantly — even after hours, on weekends, and during holidays. No more missed calls or lost opportunities. > — https://www.nextiva.com/products/ai-receptionist · "What XBert AI receptionist does for your business", Front desk coverage 24/7 **Urgent calls escalated** · Yes — The vendor states urgent requests are passed to staff mid-conversation, and its home-services material says emergencies are routed in real time. > When needed, XBert transfers complex requests and urgent needs to your team—no awkward pauses or frustrated customers. > — https://www.nextiva.com/products/ai-voice-agent · Trust & Security section, "Seamless handoff to humans" **Human receptionists as backup** · Partly — Escalation goes to the buyer's own staff, not to receptionists employed by Nextiva; no human answering service sits behind the AI on any page read. > For complex issues requiring human expertise, it captures details and transfers calls to your team with full conversation context, ensuring smooth handoffs without customers repeating themselves. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "How does the AI receptionist handle complex customer questions?" **Asks your questions** · Yes — Response behavior, greetings and routing rules are configurable from the dashboard, and the agent collects contact details and qualifies leads. > Choose from multiple AI voice options, customize greetings, define call routing rules, and adjust response behavior — all in real-time through your dashboard without technical expertise. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "Can I customize how XBert sounds and responds?" **Answers about your business** · Yes — It answers hours, services, pricing and directions from the buyer's own knowledge base, and is trained by crawling the business website. > XBert uses your knowledge base to handle FAQs such as hours, services, pricing, and directions. This frees your team from repetitive calls. > — https://www.nextiva.com/products/ai-receptionist · Full Feature Set, "Answer common questions" **Texts your callers** · Yes — The same agent holds SMS and web chat conversations, sends booking links and confirmation texts, not just voice answering. > XBert handles phone calls, manages text messages, web chat, and messaging apps across all customer touchpoints — providing a unified customer experience. > — https://www.nextiva.com/products/ai-receptionist · Complete Solution section, "Multi-channel support" ## What you get after the call **Call summary by text** · Partly — Summaries, transcripts and reports arrive in the dashboard and as alerts; no page read promises a per-call summary by SMS to the owner. > Access detailed conversation transcripts, call summaries, and performance reports. Track additional secured revenue from after-hours bookings and monitor customer interactions. > — https://www.nextiva.com/products/ai-receptionist · Complete Solution section, "Real-time insights & summaries" **Recordings and transcripts** · Yes — Every conversation is recorded and transcribed, with full transcripts and automatic summaries reviewable in the dashboard. > Set guardrails and customize what the AI can handle. Conversations are recorded and transcribed so you always know what happened. > — https://www.nextiva.com/products/ai-voice-agent · Trust & Security section, "You control everything" ## What it connects to **Google Calendar** · No — Google Calendar, Calendly and Cal.com are live at no cost, but Outlook or Microsoft 365 calendars appear nowhere in XBert's published integration list. > Live (No Cost): Google Calendar, Calendly, Cal.com, Zoho, Telegram, Housecall Pro > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What integrations are supported with XBert?" **Outlook** · No — Google Calendar, Calendly and Cal.com are live at no cost, but Outlook or Microsoft 365 calendars appear nowhere in XBert's published integration list. > Live (No Cost): Google Calendar, Calendly, Cal.com, Zoho, Telegram, Housecall Pro > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What integrations are supported with XBert?" **Calendly** · No — Google Calendar, Calendly and Cal.com are live at no cost, but Outlook or Microsoft 365 calendars appear nowhere in XBert's published integration list. > Live (No Cost): Google Calendar, Calendly, Cal.com, Zoho, Telegram, Housecall Pro > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What integrations are supported with XBert?" **CRM, Zapier and webhooks** · Partly — Zoho is live, while Salesforce, HubSpot, Pipedrive and GoHighLevel are enabled on request with a two-to-four-day wait at no stated cost. > Request (2–4 Days, No Cost): Salesforce, HubSpot, Pipedrive, GoHighLevel, Acculynx, Bitrix, KeyCRM, Yelp Leads, Thumbtack, Core Practice, Opus Dental, Ortho 2, Tab32, EZLynx, Square Bookings, Boulevard, Meevo, ServiceTitan > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What integrations are supported with XBert?" **Your trade’s software** · Partly — Trade systems are covered broadly, but only Housecall Pro is live; ServiceTitan, Opus Dental, Tab32, EZLynx and Boulevard are request-only. > Request (2–4 Days, No Cost): Salesforce, HubSpot, Pipedrive, GoHighLevel, Acculynx, Bitrix, KeyCRM, Yelp Leads, Thumbtack, Core Practice, Opus Dental, Ortho 2, Tab32, EZLynx, Square Bookings, Boulevard, Meevo, ServiceTitan, ServiceTrade > — https://www.nextiva.com/products/ai-receptionist · FAQs, "What integrations are supported with XBert?" ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is a 14-day free trial of the receptionist with no commitment, but no standing free plan that answers calls indefinitely. > Limited time: 14 days free. Zero missed leads. No commitment. > — https://www.nextiva.com/x/xbert-ai-trial-14day-signup-v2 · Top announcement bar above the 14-day trial form **Card required to start** · No — Nextiva states no credit card is needed to start, alongside its 30-day money-back guarantee; the trial form asks only for a website and business details. > 30-Day Money-Back Guarantee No credit card required > — https://www.nextiva.com/products/ai-receptionist · Closing CTA, "Your AI receptionist is ready to start." **Sign up without a sales call** · Yes — A buyer can purchase online at $99 and configure the agent themselves through guided setup, without booking a demo first. > Add XBert to your Nextiva plan. No long-term contracts. Start today and scale as you grow. > — https://www.nextiva.com/products/ai-receptionist · XBert Pricing section intro, "Get Started with XBert" **Setup fee** · No — Onboarding is assisted by Nextiva's team at no extra charge, and no one-time setup or activation fee appears on the plan card. > Most businesses go live in minutes. XBert learns from your website and existing information automatically. Our team provides assisted setup at no additional fee to ensure optimal performance from day one. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "How long does onboarding and setup take?" **Contract and cancelling** · Yes — The XBert add-on is month to month with no long-term contract and a 30-day money-back guarantee, unlike Nextiva's annual phone pricing. > ✓ No contracts ✓ 30-Day Money-Back Guarantee > — https://www.nextiva.com/products/ai-receptionist · XBert Pricing section, badges directly under the $99/month plan card ## Which languages it speaks, and how it sounds **Choose or clone the voice** · Partly — Buyers pick from several preset AI voices and customize the greeting, but no vendor page read offers cloning of your own voice. > Absolutely. Choose from multiple AI voice options, customize greetings, define call routing rules, and adjust response behavior — all in real-time through your dashboard without technical expertise. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "Can I customize how XBert sounds and responds?" **Hear it before you buy** · Yes — Recorded sample calls play on the product page for restaurant, healthcare and legal scenarios; no public demo phone number is published. > Listen to XBert handle real conversations across industries. It understands intent, responds naturally, and resolves issues on its own. > — https://www.nextiva.com/products/ai-receptionist · "Hear XBert in Action" section intro ## Who it is built for **Industries it is set up for** · Yes — Pre-built roles ship for receptionist, sales and support work, with industry pages and call flows for dental, legal, home services and more. > Pre-built roles. Receptionist, Sales, or Support. > — https://www.nextiva.com/products/ai-receptionist · Launch Ready section, "Guided self-setup" what you get list **HIPAA, with a signed BAA** · Partly — Nextiva advertises HIPAA compliance for patient calls, but no page read says it will sign a Business Associate Agreement or on which plan. > Schedule patient appointments, answer insurance questions, maintain HIPAA compliance. Medical offices, dental practices, urgent care, therapy centers. > — https://www.nextiva.com/products/ai-receptionist · Industry Expertise section, "Healthcare & Dental" **Several locations or numbers** · Yes — One account can answer for several locations with location-specific greetings and routing, though per-location pricing is not published. > Yes. XBert can manage calls for multiple locations with location-specific greetings and routing rules, ensuring customers reach the right team member every time. > — https://www.nextiva.com/products/ai-receptionist · FAQs, "Can XBert handle multiple locations or departments?" ## Getting set up and getting help **Setup help** · Yes — Assisted onboarding is included at no extra fee and the vendor claims most businesses are answering calls within minutes of signing up. > XBert learns from your website, FAQs, and business details automatically. Just turn it on and start. > — https://www.nextiva.com/products/ai-receptionist · Simple Setup section, step 1 "Set up in minutes" **Support** · Yes — Support is staffed around the clock by phone, email and chat, with a published support line on every page. > All plans include 24/7 customer support • No credit card required for demo • Cancel anytime > — https://www.nextiva.com/nextiva-pricing · Small business plan cards, footnote line beneath the three plans ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Nextiva XBert AI Receptionist, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.