Reception by GlossGenius
AI front desk for GlossGenius salons and spas that answers calls and texts and books in your calendar.
A month at 100 calls
$153
on Reception add-on, billed per minute
| At 500 callson Reception add-on | $653 |
|---|
42nd lowest of 66 priced in Cheapest at 100 calls. The middle one costs about $124.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| Reception add-on150 minutes over the 100 included, at $0.50 each | $153 |
Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $178.
Includes required fees: GlossGenius Standard plan, billed monthly $28.
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesBooks appointments
- NoThere is no warm or live transfer
- PartlyIt answers 24/7 including evenings, weekends and holidays
- PartlyEach conversation shows a short summary in the Reception dashboard on web and mobile
- NoNothing it cannot resolve reaches a human agent at GlossGenius
- Not statedLanguages: not stated
Good for
single-location salons and spas already running on GlossGenius
Look elsewhere if
- you want a person to take over a call
Close in cost:Kalyvox €136.50 (about $153)Boulevard AI Receptionist (Beau) $155Maple $150Compare with the two closest
What it is
Reception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.
Watch out
- GlossGenius will sign a BAA for HIPAA compliance, but a business that has signed one cannot turn Reception on at all: the help center says Reception 'isn't available yet' to BAA businesses because it handles client names, services and appointment times. Medical and aesthetics practices that need patient-call protection are sent to a waitlist instead.
- GlossGenius is officially supported only in the United States and Puerto Rico, and payment features do not work outside those regions. A UK, EU, Canadian or Australian salon cannot run the platform Reception is an add-on to: no local numbers, USD-only billing and no GDPR terms are offered.
- The free way in is time-limited twice over: Reception is free only through November 30, 2026 (December 31, 2026 for beta accounts), and the GlossGenius account it requires has a 14-day trial. GlossGenius states plainly that it does not offer a free plan, so after the promotion the add-on costs $50/month on top of a plan from $28/month.
- The owner can add at most 10 knowledge-base topics of 50 characters each for the name and 200 for the details; past that, saving a topic returns 'You've reached your limit' and an existing topic has to be removed. Everything else Reception knows is auto-synced from the account and cannot be edited in Reception.
All 31 answers
Every answer comes from Reception by GlossGenius’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$153 at 100 calls$653 at 500Billed per minuteYesKeeps answering past the allowance4 answers
- Cost at 100 calls a month
$153 a month on Reception add-on for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $178. Includes required fees: GlossGenius Standard plan, billed monthly $28.
Their words
Reception by GlossGenius Answers every call and replies to every text, 24/7. Books appointments directly into your calendar — so you and your staff can stay fully present with clients. $50/month
glossgenius.comPlan add-ons section, 'Reception by GlossGenius' card
- Cost at 500 calls a month
$653 a month on Reception add-on for 500 calls of 2.5 minutes (1,250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $778. Includes required fees: GlossGenius Standard plan, billed monthly $28.
Their words
Reception by GlossGenius Answers every call and replies to every text, 24/7. Books appointments directly into your calendar — so you and your staff can stay fully present with clients. $50/month
glossgenius.comPlan add-ons section, 'Reception by GlossGenius' card
- What it bills by
Flat $50 monthly add-on bundling 100 voice minutes and 200 messages, so usage is metered per minute and per message beyond that.
Their words
$50 per month: Includes 100 voice minutes and 200 messages.
glossgenius.elevio.helpWhat Reception Costs section, bullet list
- Past your allowance
Yes
Calls keep being answered past the allowance and extra usage is billed afterward at a published per-minute and per-message rate.
Their words
Beyond what's included: $0.50 per additional minute and $0.05 per additional message.
glossgenius.elevio.helpWhat Reception Costs section, bullet list
What it does on the call
YesBooksNoTransfersPartlyAfter hoursNoHuman backupPartlyAsks your questionsYesAnswers about your businessPartlyTexts callers7 answers
- Books appointments
Yes
Reception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link.
Their words
Reception actually books appointments onto your GlossGenius calendar in real time — just as if you added it yourself.
glossgenius.comFAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'
- Transfers to a person
No
There is no warm or live transfer: a caller who asks for a person becomes a task in the Needs action tab for the owner to follow up.
Their words
Hand off anything it can't handle by creating a task for you, so nothing falls through the cracks.
glossgenius.elevio.helpWhat Reception Can Do, bullet list
- After-hours rules
Partly
It answers 24/7 including evenings, weekends and holidays, but the documented controls only choose when it picks up, not a different after-hours script.
Their words
Reception is on 24/7, including evenings, weekends, and holidays.
glossgenius.comFAQ, 'Does Reception work outside of business hours?'
- Human receptionists as backup
No
Nothing it cannot resolve reaches a human agent at GlossGenius; it is parked in the owner's own Needs action queue to handle later.
Their words
Needs action: Anything Reception couldn't fully handle and passed back to you, like a client asking for something you don't offer, or a client who asked to speak with you directly.
glossgenius.elevio.helpWhat You'll See after Setup section
- Asks your questions
Partly
You can add at most ten knowledge topics of 200 characters, and the vendor rejects anything phrased as an instruction, so intake questions and lead qualification are not configurable.
Their words
Reception won't take orders through the Knowledge base, only facts it can share.
glossgenius.elevio.helpIf a topic needs attention table, 'This reads like an instruction, not information' row
- Answers about your business
Yes
It auto-syncs services, staff, gift cards, packages and memberships from the account, and the owner can add up to ten extra topics such as parking or buzzer codes.
Their words
Your Knowledge base is everything Reception can draw on when a client asks a question. Some of it syncs automatically. The rest is yours to add.
glossgenius.elevio.helpManaging Your Knowledge Base section
- Texts your callers
Partly
It holds real text conversations, but only at its own dedicated number or via the booking-site widget, because carriers cannot forward texts from your business line.
Their words
Texts to your business number always come to you, even when your calls forward to Reception.
glossgenius.elevio.helpWhy Texts Don't Forward section
What you get after the call
PartlySummary by textYesRecordings and transcripts2 answers
- Call summary by text
Partly
Each conversation shows a short summary in the Reception dashboard on web and mobile; no SMS or email summary after each call is documented.
Their words
Each row shows the client's name, whether they reached you by call or text, how long the request has been waiting, and a short summary.
glossgenius.elevio.helpFinding Your Reception Dashboard section
- Recordings and transcripts
Yes
Every call can be played back and read as a timestamped transcript in the dashboard, and text conversations are stored in full alongside them.
Their words
Calls: Play the call recording or read the full transcript, with timestamps for each part of the conversation.
glossgenius.elevio.helpListening to Calls and Reading Transcripts section
What it connects to
YesGoogle CalendarYesOutlookYesCalendly3 answers
- Google Calendar
Yes
no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.
Their words
It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
glossgenius.comFAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'
- Outlook
Yes
no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.
Their words
It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
glossgenius.comFAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'
- Calendly
Yes
no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.
Their words
It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
glossgenius.comFAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'
Trying it, starting and leaving
PartlyFree trialNoCard to startYesSign up without a callNoSetup feePartlyMonth to month5 answers
- Free trial or free plan
Partly
Reception answers real client calls at no charge for every member through November 30, 2026, with no usage limit during that free period.
Their words
Reception is free for every member through November 30, 2026. If you joined the Reception beta, yours is free through December 31, 2026.
glossgenius.elevio.helpWhat Reception Costs section
- Card required to start
No
The underlying GlossGenius trial is started without payment details, and the product page repeats that no card is needed to get going.
Their words
You can try any of GlossGenius's plans free for 14 days— no credit card required.
glossgenius.comFAQ, 'What is included in GlossGenius pricing plans?'
- Sign up without a sales call
Yes
Onboarding is a self-guided wizard in the GlossGenius web app with carrier forwarding codes and a test call; no sales call is required, although a demo is offered.
Their words
Setting up Reception takes just a few minutes. This article walks you through onboarding from start to finish, including how to choose a setup option, connect your number, and confirm everything is working before you go live.
glossgenius.elevio.helpArticle introduction
- Setup fee
No
The vendor's cost breakdown lists only the monthly add-on fee and per-unit overages, with no one-time onboarding or activation charge.
Their words
After your free period ends, Reception becomes an optional add-on:
glossgenius.elevio.helpWhat Reception Costs section, preceding the $50 per month bullet
- Contract and cancelling
Partly
GlossGenius states it sells without contracts and Reception is an optional month-to-month add-on, but the cheaper headline plan prices require annual billing.
Their words
Run every location with one connected system. No contracts. Free data transfer.
glossgenius.comPlan cards, 'Manage multiple locations?' card
Which languages it speaks, and how it sounds
YesHear it first1 answer
- Hear it before you buy
Yes
A recorded sample call plays on the product page, and onboarding offers a live demo call to Reception before and after you finish setup.
Their words
The Reception is live! screen has a Demo call option so you can hear exactly what your clients will.
glossgenius.elevio.helpStarting Onboarding section, Tip callout
Your phone number and where it works
YesKeep your numberNoUSNoCanadaNoAustralia4 answers
- Keep your number
Yes
You keep your existing business number and forward it with carrier codes, choosing whether Reception answers every call or only the ones you miss.
Their words
Keep your existing business number. You set up call forwarding with your phone provider so calls you don't answer (or all calls) go to Reception.
glossgenius.elevio.helpTwo Ways to Set It up section, With call forwarding
- United States
No
Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.
Their words
GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
glossgenius.elevio.helpAre There Any Limitations? section
- Canada
No
Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.
Their words
GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
glossgenius.elevio.helpAre There Any Limitations? section
- Australia
No
Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.
Their words
GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
glossgenius.elevio.helpAre There Any Limitations? section
Who it is built for
NoHIPAANoSeveral locations3 answers
- Industries it is set up for
Partly
It is marketed across eighteen beauty, wellness and health trades, but no trade-specific scripts or templates are documented; it learns from your own service menu.
Their words
Acupuncture • Barber • Behavioral Therapy • Brow Artist • Chiropractor • Esthetician • Hairdresser • Medspa & Aesthetics • Lash Tech • Makeup Artist • Massage Therapist & Wellness
glossgenius.com'Made for every service' trade marquee
- HIPAA, with a signed BAA
No
GlossGenius offers a BAA for HIPAA compliance, but signing one currently disqualifies the business from turning Reception on at all.
Their words
A signed Business Associate Agreement (BAA): If your business has signed a BAA with us for HIPAA compliance, Reception isn't available yet.
glossgenius.elevio.helpWho Can Use Reception section
- Several locations or numbers
No
Accounts with more than one active location cannot enable Reception today and are sent to a waitlist instead.
Their words
More than one location: Reception supports single-location businesses right now. If your account has more than one active location, you won't be able to turn it on yet.
glossgenius.elevio.helpWho Can Use Reception section
Getting set up and getting help
PartlySetup helpPartlySupport2 answers
- Setup help
Partly
Setup is self-guided and the vendor says it goes live in minutes because it already knows your services and calendar; no vendor-performed Reception setup is offered.
Their words
Reception goes live in just a few minutes. It already knows your services, pricing, staff, and calendar, so there's nothing to re-enter and nothing to train.
glossgenius.comFAQ, 'How long does it take to set up?'
- Support
Partly
Human support is weekday and Saturday only on published hours, not 24/7, reached through the contact page and help center rather than a published phone line.
Their words
Monday-Friday 10am to 8pm ET Saturday 11am to 7pm ET
glossgenius.com'We're here to help' section
Sources
- glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-worksWhat it bills by, Past your allowance, Transfers to a person, Human receptionists as backup and 5 more
- glossgenius.com/ai-receptionist-for-service-businessesBooks appointments, After-hours rules, Google Calendar, Outlook and 3 more
- glossgenius.com/pricingCost at 100 calls a month, Cost at 500 calls a month, Card required to start, Contract and cancelling
- glossgenius.elevio.help/en/articles/1223-can-i-use-glossgenius-while-traveling-internationallyUnited States, Canada, Australia
- glossgenius.elevio.help/en/articles/1234-how-to-configure-your-reception-settingsAsks your questions, Answers about your business
- glossgenius.elevio.help/en/articles/1209-how-to-use-your-reception-dashboardCall summary by text, Recordings and transcripts
- glossgenius.elevio.help/en/articles/1208-how-to-set-up-receptionSign up without a sales call, Hear it before you buy
- glossgenius.elevio.help/en/articles/1244-how-texting-works-with-receptionTexts your callers
- glossgenius.com/contact-usSupport
All read on October 15, 2026.
Is this yours? Claim it free to send us changes, or feature it in Cheapest at 100 calls.
Compare Reception by GlossGenius with
Kalyvox€136.50 (about $153) at 100 calls
Boulevard AI Receptionist (Beau)$155 at 100 calls
Maple$150 at 100 calls
Rosie$149 at 100 calls
Wakeman$149 at 100 calls
Nova by NelvoxCA$199 (about $140) at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.