# Reception by GlossGenius — AI front desk for GlossGenius salons and spas that answers calls and texts and books in your calendar.

> Source: Receptionist Index — https://receptionistindex.com/glossgenius-reception (structured, researched, re-verified)
> Facts last verified: 2026-10-15

Reception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.

| Fact | Value |
| --- | --- |
| Website | https://glossgenius.com/ai-receptionist-for-service-businesses |
| Price | from $50/month |
| Free trial | Partly |

Reception is free for every GlossGenius member through November 30, 2026 (December 31, 2026 for beta members) with no usage limit; GlossGenius itself offers a 14-day free trial of any plan with no credit card, and states it has no permanently free plan.

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $153 a month on Reception add-on for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $178. Includes required fees: GlossGenius Standard plan, billed monthly $28.

> Reception by GlossGenius Answers every call and replies to every text, 24/7. Books appointments directly into your calendar — so you and your staff can stay fully present with clients. $50/month
> — https://glossgenius.com/pricing · Plan add-ons section, 'Reception by GlossGenius' card

**Cost at 500 calls a month** · Yes — $653 a month on Reception add-on for 500 calls of 2.5 minutes (1250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $778. Includes required fees: GlossGenius Standard plan, billed monthly $28.

> Reception by GlossGenius Answers every call and replies to every text, 24/7. Books appointments directly into your calendar — so you and your staff can stay fully present with clients. $50/month
> — https://glossgenius.com/pricing · Plan add-ons section, 'Reception by GlossGenius' card

**What it bills by** · Yes — Flat $50 monthly add-on bundling 100 voice minutes and 200 messages, so usage is metered per minute and per message beyond that.

> $50 per month: Includes 100 voice minutes and 200 messages.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What Reception Costs section, bullet list

**Past your allowance** · Yes — Calls keep being answered past the allowance and extra usage is billed afterward at a published per-minute and per-message rate.

> Beyond what's included: $0.50 per additional minute and $0.05 per additional message.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What Reception Costs section, bullet list

## What it does on the call

**Books appointments** · Yes — Reception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link.

> Reception actually books appointments onto your GlossGenius calendar in real time — just as if you added it yourself.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'

**Transfers to a person** · No — There is no warm or live transfer: a caller who asks for a person becomes a task in the Needs action tab for the owner to follow up.

> Hand off anything it can't handle by creating a task for you, so nothing falls through the cracks.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What Reception Can Do, bullet list

**After-hours rules** · Partly — It answers 24/7 including evenings, weekends and holidays, but the documented controls only choose when it picks up, not a different after-hours script.

> Reception is on 24/7, including evenings, weekends, and holidays.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'Does Reception work outside of business hours?'

**Human receptionists as backup** · No — Nothing it cannot resolve reaches a human agent at GlossGenius; it is parked in the owner's own Needs action queue to handle later.

> Needs action: Anything Reception couldn't fully handle and passed back to you, like a client asking for something you don't offer, or a client who asked to speak with you directly.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What You'll See after Setup section

**Asks your questions** · Partly — You can add at most ten knowledge topics of 200 characters, and the vendor rejects anything phrased as an instruction, so intake questions and lead qualification are not configurable.

> Reception won't take orders through the Knowledge base, only facts it can share.
> — https://glossgenius.elevio.help/en/articles/1234-how-to-configure-your-reception-settings · If a topic needs attention table, 'This reads like an instruction, not information' row

**Answers about your business** · Yes — It auto-syncs services, staff, gift cards, packages and memberships from the account, and the owner can add up to ten extra topics such as parking or buzzer codes.

> Your Knowledge base is everything Reception can draw on when a client asks a question. Some of it syncs automatically. The rest is yours to add.
> — https://glossgenius.elevio.help/en/articles/1234-how-to-configure-your-reception-settings · Managing Your Knowledge Base section

**Texts your callers** · Partly — It holds real text conversations, but only at its own dedicated number or via the booking-site widget, because carriers cannot forward texts from your business line.

> Texts to your business number always come to you, even when your calls forward to Reception.
> — https://glossgenius.elevio.help/en/articles/1244-how-texting-works-with-reception · Why Texts Don't Forward section

## What you get after the call

**Call summary by text** · Partly — Each conversation shows a short summary in the Reception dashboard on web and mobile; no SMS or email summary after each call is documented.

> Each row shows the client's name, whether they reached you by call or text, how long the request has been waiting, and a short summary.
> — https://glossgenius.elevio.help/en/articles/1209-how-to-use-your-reception-dashboard · Finding Your Reception Dashboard section

**Recordings and transcripts** · Yes — Every call can be played back and read as a timestamped transcript in the dashboard, and text conversations are stored in full alongside them.

> Calls: Play the call recording or read the full transcript, with timestamps for each part of the conversation.
> — https://glossgenius.elevio.help/en/articles/1209-how-to-use-your-reception-dashboard · Listening to Calls and Reading Transcripts section

## What it connects to

**Google Calendar** · Yes — no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.

> It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'

**Outlook** · Yes — no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.

> It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'

**Calendly** · Yes — no Google Calendar, Outlook or Calendly booking by Reception is documented, though GlossGenius plans include two-way calendar sync.

> It sees your services, prices, staff schedules, and open slots so there are no double bookings and no manual entry.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'Can Reception book appointments directly into my GlossGenius calendar?'

## Trying it, starting and leaving

**Free trial or free plan** · Partly — Reception answers real client calls at no charge for every member through November 30, 2026, with no usage limit during that free period.

> Reception is free for every member through November 30, 2026. If you joined the Reception beta, yours is free through December 31, 2026.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What Reception Costs section

**Card required to start** · No — The underlying GlossGenius trial is started without payment details, and the product page repeats that no card is needed to get going.

> You can try any of GlossGenius's plans free for 14 days— no credit card required.
> — https://glossgenius.com/pricing · FAQ, 'What is included in GlossGenius pricing plans?'

**Sign up without a sales call** · Yes — Onboarding is a self-guided wizard in the GlossGenius web app with carrier forwarding codes and a test call; no sales call is required, although a demo is offered.

> Setting up Reception takes just a few minutes. This article walks you through onboarding from start to finish, including how to choose a setup option, connect your number, and confirm everything is working before you go live.
> — https://glossgenius.elevio.help/en/articles/1208-how-to-set-up-reception · Article introduction

**Setup fee** · No — The vendor's cost breakdown lists only the monthly add-on fee and per-unit overages, with no one-time onboarding or activation charge.

> After your free period ends, Reception becomes an optional add-on:
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · What Reception Costs section, preceding the $50 per month bullet

**Contract and cancelling** · Partly — GlossGenius states it sells without contracts and Reception is an optional month-to-month add-on, but the cheaper headline plan prices require annual billing.

> Run every location with one connected system. No contracts. Free data transfer.
> — https://glossgenius.com/pricing · Plan cards, 'Manage multiple locations?' card

## Which languages it speaks, and how it sounds

**Hear it before you buy** · Yes — A recorded sample call plays on the product page, and onboarding offers a live demo call to Reception before and after you finish setup.

> The Reception is live! screen has a Demo call option so you can hear exactly what your clients will.
> — https://glossgenius.elevio.help/en/articles/1208-how-to-set-up-reception · Starting Onboarding section, Tip callout

## Your phone number and where it works

**Keep your number** · Yes — You keep your existing business number and forward it with carrier codes, choosing whether Reception answers every call or only the ones you miss.

> Keep your existing business number. You set up call forwarding with your phone provider so calls you don't answer (or all calls) go to Reception.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · Two Ways to Set It up section, With call forwarding

**United States** · No — Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.

> GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
> — https://glossgenius.elevio.help/en/articles/1223-can-i-use-glossgenius-while-traveling-internationally · Are There Any Limitations? section

**Canada** · No — Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.

> GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
> — https://glossgenius.elevio.help/en/articles/1223-can-i-use-glossgenius-while-traveling-internationally · Are There Any Limitations? section

**Australia** · No — Sold only to US businesses: GlossGenius states it is officially supported in the United States and Puerto Rico, so Canada, the UK, EU and Australia are not served.

> GlossGenius is officially supported only in the United States and Puerto Rico, so some features may be limited or unavailable when you're traveling internationally.
> — https://glossgenius.elevio.help/en/articles/1223-can-i-use-glossgenius-while-traveling-internationally · Are There Any Limitations? section

## Who it is built for

**Industries it is set up for** · Partly — It is marketed across eighteen beauty, wellness and health trades, but no trade-specific scripts or templates are documented; it learns from your own service menu.

> Acupuncture • Barber • Behavioral Therapy • Brow Artist • Chiropractor • Esthetician • Hairdresser • Medspa & Aesthetics • Lash Tech • Makeup Artist • Massage Therapist & Wellness
> — https://glossgenius.com/ai-receptionist-for-service-businesses · 'Made for every service' trade marquee

**HIPAA, with a signed BAA** · No — GlossGenius offers a BAA for HIPAA compliance, but signing one currently disqualifies the business from turning Reception on at all.

> A signed Business Associate Agreement (BAA): If your business has signed a BAA with us for HIPAA compliance, Reception isn't available yet.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · Who Can Use Reception section

**Several locations or numbers** · No — Accounts with more than one active location cannot enable Reception today and are sent to a waitlist instead.

> More than one location: Reception supports single-location businesses right now. If your account has more than one active location, you won't be able to turn it on yet.
> — https://glossgenius.elevio.help/en/articles/1207-what-is-reception-and-how-it-works · Who Can Use Reception section

## Getting set up and getting help

**Setup help** · Partly — Setup is self-guided and the vendor says it goes live in minutes because it already knows your services and calendar; no vendor-performed Reception setup is offered.

> Reception goes live in just a few minutes. It already knows your services, pricing, staff, and calendar, so there's nothing to re-enter and nothing to train.
> — https://glossgenius.com/ai-receptionist-for-service-businesses · FAQ, 'How long does it take to set up?'

**Support** · Partly — Human support is weekday and Saturday only on published hours, not 24/7, reached through the contact page and help center rather than a published phone line.

> Monday-Friday 10am to 8pm ET Saturday 11am to 7pm ET
> — https://glossgenius.com/contact-us · 'We're here to help' section

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent Reception by GlossGenius, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.