# Viva AI — AI dental receptionist that answers calls 24/7 and books into the practice management system. > Source: Receptionist Index — https://receptionistindex.com/viva-ai (structured, researched, re-verified) > Facts last verified: 2026-10-16 Viva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations. | Fact | Value | | --- | --- | | Website | https://www.getviva.ai/ | | Price | from $349/month | | Free trial | Partly | 30-day risk-free trial, cancelable at any time with no questions asked; the vendor does not state whether the month is charged and refunded or whether a card is taken. No standing free plan. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $349 a month on Gold for 100 calls of 2.5 minutes (2500 credits). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $349. > Gold After-hours dental answering service & overflow $349/mo 4,000 credits included monthly > — https://www.getviva.ai/ · Pricing section, Gold plan card price cell **Cost at 500 calls a month** · Yes — $1199 a month on Gold for 500 calls of 2.5 minutes (12500 credits). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $1439. > Gold After-hours dental answering service & overflow $349/mo 4,000 credits included monthly > — https://www.getviva.ai/ · Pricing section, Gold plan card price cell **What it bills by** · Yes — Plans are metered in credits rather than calls or minutes, with the vendor publishing the conversion: ten credits per minute of AI call time and five per AI message. > 10 credits per minute of AI-answered calls 5 credits per AI-answered message 1 credit per Office Optimizer question > — https://www.getviva.ai/ · Pricing section, "How credits are used" block **Past your allowance** · Yes — Calls keep being answered past the allowance and extra credits are billed per credit, at a rate that falls as the plan gets larger. > Additional credits $0.10 each > — https://www.getviva.ai/ · Pricing section, Gold plan card ## What it does on the call **Books appointments** · Yes — The AI reads live availability and writes the appointment into the practice management system during the call, rather than sending the caller a booking link. > Direct, official integrations with all major PMSs. Appointments appear the moment the patient hangs up; new-patient charts created automatically. > — https://www.getviva.ai/ · "Everything a great front desk does" section, "Books straight into your PMS" card **Transfers to a person** · Partly — Transfer to the right staff member is a listed Platinum feature and is absent from the cheaper Gold plan card, so the entry tier is not documented as transferring callers. > Live call transfer > — https://www.getviva.ai/ · Pricing section, Platinum plan feature list **After-hours rules** · Yes — It answers around the clock and behaves differently after hours, creating tasks with the caller details and a conversation summary instead of transferring. > Every call is answered instantly — nights, weekends, holidays, and lunch hours. Patients never hear a busy signal or reach voicemail. > — https://www.getviva.ai/dental-answering-service/ · "What Sets Viva's Dental Answering Service Apart" section, "24/7 Live Call Handling" card **Urgent calls escalated** · Yes — The AI triages dental emergencies with symptom questions and follows the practice escalation protocol, reaching the on-call provider or alerting staff. > When an emergency is detected, the system follows your practice's custom escalation protocol — whether that means forwarding the call to the on-call dentist, sending an urgent text alert to your team > — https://www.getviva.ai/dental-answering-service/ · Frequently Asked Questions, "What happens if a patient has a dental emergency after hours?" **Human receptionists as backup** · No — There is no human answering team behind the AI: calls it cannot handle go to the practice own staff, and the vendor contrasts itself with human call centers. > Instead of routing calls to a human call center, Viva uses conversational AI that integrates directly with your practice management software. > — https://www.getviva.ai/dental-answering-service/ · "Why Dental Practices Are Switching to AI Call Answering", third paragraph **Asks your questions** · Yes — Call flows are configured per office, including new versus existing patient routing, emergency triage questions and provider-specific scheduling rules. > New vs. existing patient routing, emergency triage protocols, insurance verification, provider-specific scheduling, and block scheduling. > — https://www.getviva.ai/dso/ · "Built for Multi-Location Complexity" section, "Custom Call Flows per Location" card **Answers about your business** · Yes — It is trained on the office own providers, insurance rules and FAQs, and answers coverage and policy questions on the call rather than taking a message. > Your providers, operatories, insurance rules, FAQs, and voice. Viva learns your way of doing things > — https://www.getviva.ai/ · "Three steps to a front desk that never blinks", step 02 "Teach Viva your office" **Texts your callers** · Partly — The same AI holds two-way text conversations and sends booking links and forms, but texting appears on the Platinum card and not on the entry Gold plan. > AI messaging — webchat, email, SMS > — https://www.getviva.ai/ · Pricing section, Platinum plan feature list ## What you get after the call **Call summary by text** · Partly — Summaries land in the platform inbox and, after hours, as tasks carrying the caller information and conversation summary; an SMS summary to the owner is not documented. > After hours, detailed tasks are created with caller info and conversation summary. > — https://www.getviva.ai/dso/ · "Questions DSO Leaders Ask", "What happens when the AI cannot handle a call?" **Recordings and transcripts** · Yes — Call recording and transcription are listed on the cheapest Gold plan, and the inbox offers playback alongside each patient conversation. > Call recording & transcription > — https://www.getviva.ai/ · Pricing section, Gold plan feature list ## What it connects to **Google Calendar** · Yes — Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site. > Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental > — https://www.getviva.ai/integrations/ · "Real-time dental PMS integration" list **Outlook** · Yes — Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site. > Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental > — https://www.getviva.ai/integrations/ · "Real-time dental PMS integration" list **Calendly** · Yes — Google Calendar, Outlook or Microsoft 365 and Calendly are named nowhere on the vendor site. > Dentrix & Dentrix Ascend — official Henry Schein partner Open Dental Eaglesoft (Patterson) CareStack Cloud9 — orthodontic-specialty SoftDent, Curve Dental > — https://www.getviva.ai/integrations/ · "Real-time dental PMS integration" list **CRM, Zapier and webhooks** · Yes — Stage changes fire signed webhooks into GoHighLevel, HubSpot or Zapier, so call and lead data can be routed almost anywhere a buyer wants it. > Every Viva stage change fires a signed JSON webhook to wherever you want it. > — https://www.getviva.ai/integrations/ · "CRMs and marketing platforms" section intro **Your trade’s software** · Yes — The integrations are dental-specific practice management systems written to directly, with the vendor claiming official API connections rather than screen-scraping. > Viva integrates with 95% of dental practice management systems through direct API connections — no screen-scraping or third-party middleware. > — https://www.getviva.ai/dso/ · "Questions DSO Leaders Ask", "What PMS systems do you integrate with?" ## Trying it, starting and leaving **Free trial or free plan** · Partly — There is no standing free plan; the way in is a 30-day risk-free trial on the real phone line, cancelable without explanation, and the vendor does not say whether the month is billed. > 30-day risk-free trial — cancel anytime, no questions asked > — https://www.getviva.ai/ · Pricing section, banner line above the plan cards **Sign up without a sales call** · Partly — Prices are published and a signup link exists, but onboarding is vendor-performed over about a week and every plan card button sends a buyer to book a demo. > We integrate with your practice management system and configure call handling rules, office hours, provider schedules, and escalation protocols. > — https://www.getviva.ai/dental-answering-service/ · "How Viva's Dental Answering Service Works", step 1 "Connect Your Practice" ## Which languages it speaks, and how it sounds **Languages** · Yes — The vendor claims over 100 languages on every plan with automatic detection and mid-call switching, naming Spanish, Mandarin, Vietnamese, Korean and Tagalog. > 100+ languages with zero configuration — Viva switches mid-call. Every patient is greeted in the language they think in. > — https://www.getviva.ai/ · "Everything a great front desk does" section, "Speaks your patients' languages" card **Choose or clone the voice** · Partly — Each office or location picks its own AI name, voice and personality, but the vendor never offers cloning of a real staff member voice. > Each location's AI answers with its own name, voice, and personality. > — https://www.getviva.ai/dso/ · "Built for Multi-Location Complexity" section, "Your Brand, Every Location" card **Hear it before you buy** · Yes — A public toll-free demo line is the product itself answering for a demo practice, reachable by call or text around the clock without booking anything. > The demo line is Viva, answering for a demo practice. Call her or text her — grill her the way a patient would, or the way a skeptic would. > — https://www.getviva.ai/ · "Interview the product itself" section ## Your phone number and where it works **Keep your number** · Yes — Patients keep dialing the existing office number and the vendor runs telephony on Twilio underneath, so the current number can stay in place. > Twilio under the hood — keep your existing phone number or port it in. > — https://www.getviva.ai/integrations/ · "Compliance + telephony built in" section **Move your number in** · Partly — Porting a number in is offered and phone porting is part of onboarding, but nothing on the site covers porting the number back out on leaving. > Direct PMS integration, phone porting, cross-location routing, and staff training. > — https://www.getviva.ai/dso/ · Onboarding section, step 03 "Integration" **United States** · Yes — Evidence covers the United States only: a US toll-free demo line, US customer base and US SMS registration, with no Canadian, UK, EU or Australian numbers mentioned. > Trusted by 300+ dental practices and DSOs across the U.S. > — https://www.getviva.ai/dental-answering-service/ · Hero section, line below the headline buttons **Australia** · Yes — Evidence covers the United States only: a US toll-free demo line, US customer base and US SMS registration, with no Canadian, UK, EU or Australian numbers mentioned. > Trusted by 300+ dental practices and DSOs across the U.S. > — https://www.getviva.ai/dental-answering-service/ · Hero section, line below the headline buttons ## Who it is built for **Industries it is set up for** · Yes — The whole product is dental, shipping dental call flows, insurance handling, emergency triage and recall built around practice management systems. > Viva AI is the leading AI-powered dental answering service, purpose-built for dental practices and DSOs. > — https://www.getviva.ai/dental-answering-service/ · "Best Dental Answering Services in 2026", entry 1 **HIPAA, with a signed BAA** · Yes — A Business Associate Agreement is signed for every practice on any plan, alongside a SOC 2 Type II report and an open trust center for compliance reviews. > Fully compliant, with a Business Associate Agreement signed for every practice. > — https://www.getviva.ai/ · Compliance section, "HIPAA + BAA" card **Several locations or numbers** · Partly — One account runs many locations with per-location identity and routing, but multi-location pricing is quoted by sales rather than published per office. > Custom, volume-based pricing for multi-location organizations including centralized management, per-location analytics, dedicated onboarding, and priority support. > — https://www.getviva.ai/dso/ · "Questions DSO Leaders Ask", "How does pricing work for DSOs?" ## Getting set up and getting help **Setup help** · Yes — The vendor does the integration and AI training itself, quoting about a week to go live for one office and parallel rollout for groups. > About one week — PMS integration, AI training on your office's specifics, phone setup, and staff onboarding included. > — https://www.getviva.ai/ · "Things dentists ask us" FAQ, "How long does setup take?" ## What changed - 2026-10-16 — Capabilities · Free tier · Plan limits · Price ## Corrections If you represent Viva AI, or anything here is wrong or out of date, send a correction with a source. 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