Newo

$175 a month on Pay As You Go for 100 calls of 2.5 minutes (100 credits).

$749 a month on AI Receptionist for 500 calls of 2.5 minutes (500 credits).

Billing is metered in units from one shared voice-and-text balance, where a 30-second-to-3-minute call is one unit and longer calls round up in three-minute blocks.

Yes

Calls keep being answered past the allowance and extra units bill at the plan rate, $1.75 on Pay As You Go and $1.50 on AI Receptionist, charged at cycle end on the paid plan.

Yes

Spam cut off inside 30 seconds, instant hang-ups and calls that never connect are explicitly stated to consume none of your unit allowance.

Yes

It reads live availability in your scheduler and writes the booking back during the call, though the generic Google Calendar path only creates the time the caller asked for.

Partly

Transfers to a named human destination are configurable per scenario and the caller is told first, but no warm hand-off that briefs the person taking the call is documented for voice.

Yes

A free-text working-hours attribute drives open/closed answers, booking validation and a separate escalation number for calls that arrive outside business hours.

Yes

Emergency intent is recognized and put through to the on-call person, with dedicated emergency numbers configurable separately for working and non-working hours.

No

Newo supplies no human agents of its own: escalation goes to the customer's own manager by phone, or to an email and SMS relay when no escalation number is set.

Yes

You define the fields the agent must collect per session type, and it confirms names, numbers and dates rather than assuming them before committing.

Yes

Each agent carries its own retrieval knowledge base built from your website plus material you add, and edits apply from the next conversation.

Yes

The same agent holds two-way SMS threads from the same history as the phone call, and text sessions draw on the same shared unit balance.

Yes

Post-session reports go out by email and SMS to managers after every conversation, with the SMS body, recipients and working-hours routing all configurable per session type.

Partly

Every session carries an AI summary and a full transcript you can read and attach to report emails, but no vendor prose documents listening back to call audio.

Yes

Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed.

Yes

Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed.

Yes

Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed.

Yes

Documented CRM connectors include GoHighLevel, Zoho CRM, Pipedrive, Kommo, Bitrix24, Odoo and TeamLeader; no Zapier or generic webhook route is documented for call data.

Yes

Trade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon), home services (Housecall Pro, ServiceM8, Workiz), restaurants (SevenRooms, Tableo, Syrve) and salons (Boulevard, Altegio).

Yes

A new account starts on Pay As You Go with 50 free units and a provisioned number, so it can answer real calls before anything is paid.

No

No payment method is needed to start on Pay As You Go; a card is requested only before the first billable unit, which is unit 51 on a new account.

Partly

You can build an agent from your website and pick or change a plan yourself through Stripe in the portal, but the pricing page routes the $299 plan to a demo booking and Enterprise is sales-quoted.

No

The vendor states there are no setup costs on any plan and that you pay only for conversations the agent handles.

Yes

All plans bill monthly with no annual option, and cancellation is done in the billing panel and takes effect immediately rather than at period end.

Multi-language support is included on every plan: the site claims 15+ languages with mid-call switching, and the docs list 46 voice languages from Google's Chirp 3 HD set.

Partly

You pick the agent voice from a dropdown of Google Chirp 3 HD samples and can tune tone and pronunciation, but no voice cloning of your own recording is documented.

Partly

You can enter your website, get an agent trained on it and talk to it within minutes, or book a live demo; no public demo phone number or recorded sample calls are published.

Yes

You keep your published number and set delayed carrier forwarding so the agent picks up on the third ring; dial codes are documented for GSM carriers and Verizon.

Yes

Numbers are provisioned by area code in the US, Canada and Australia and by ISO country code elsewhere, with GDPR processor terms published, but no UK or EU coverage list is given.

Yes

Numbers are provisioned by area code in the US, Canada and Australia and by ISO country code elsewhere, with GDPR processor terms published, but no UK or EU coverage list is given.

Industry playbooks ship configurations for dental, home services, restaurant, hospitality, beauty, cleaning, catering, sales and technology businesses.

Yes

Newo acts as a business associate and signs a BAA before any protected health information is processed, with no plan restriction stated on the compliance page.

Partlyfrom Enterprise

The pricing FAQ says a plan covers one agent at one location and sends multi-location businesses to Enterprise, while the same page's comparison table marks multi-location management included on all three plans.

Partly

Building and trying an agent from your website takes about three minutes, but the vendor states that connecting it to your phone line and systems takes weeks.

Partly

Issues are reported by email to support@newo.ai using a report template from the portal, alongside a public help center; no phone line, live chat or support hours are published.