# Newo — Voice AI employee that answers calls, texts and web chat and books into your own systems. > Source: Receptionist Index — https://receptionistindex.com/newo-ai (structured, researched, re-verified) > Facts last verified: 2026-10-15 Newo is a ready-to-deploy voice AI employee that answers a small business's phone, texts and web chat as one agent with one memory. It books, reschedules and routes the work inside the practice-management, CRM and field-service systems the business already runs. | Fact | Value | | --- | --- | | Website | https://newo.ai/ | | Price | from $299/month | | Free tier | Partly | Pay As You Go starts at $0/month with 50 free units granted once per account lifetime and no payment method required; the free units are consumed by usage rather than expiring, and after them every unit bills at $1.75. ## What it costs at your call volume **Cost at 100 calls a month** · Yes — $175 a month on Pay As You Go for 100 calls of 2.5 minutes (100 credits). > Pay As You Go $0/mo to start > — https://newo.ai/pricing · Pay As You Go plan card, price line **Cost at 500 calls a month** · Yes — $749 a month on AI Receptionist for 500 calls of 2.5 minutes (500 credits). > AI Receptionist $299/mo > — https://newo.ai/pricing · AI Receptionist plan card, price line **What it bills by** · Yes — Billing is metered in units from one shared voice-and-text balance, where a 30-second-to-3-minute call is one unit and longer calls round up in three-minute blocks. > Units are the consumption currency, drawn from one shared voice-and-text balance that resets each billing cycle. Roughly, one unit is a voice call or about 30 text messages. > — https://newo.ai/pricing · What a unit is section, opening paragraph **Past your allowance** · Yes — Calls keep being answered past the allowance and extra units bill at the plan rate, $1.75 on Pay As You Go and $1.50 on AI Receptionist, charged at cycle end on the paid plan. > Once you pass your plan's included units, additional usage is billed at the plan's per-unit rate — $1.75/unit on Pay As You Go and $1.50/unit on AI Receptionist. > — https://help.newo.ai/en/articles/15303075-plans-and-pricing · After your included units section **Spam calls not billed** · Yes — Spam cut off inside 30 seconds, instant hang-ups and calls that never connect are explicitly stated to consume none of your unit allowance. > No. Spam auto-disconnected within 30 seconds, immediate hang-ups, and calls that never connect all cost nothing. > — https://newo.ai/pricing · Pricing questions FAQ, 'Do spam calls cost me units?' ## What it does on the call **Books appointments** · Yes — It reads live availability in your scheduler and writes the booking back during the call, though the generic Google Calendar path only creates the time the caller asked for. > Newo reads live availability and writes the booking back, so the schedule your team opens in the morning is the one it has been filling all night. > — https://newo.ai/integrations · Hero paragraph under 'It books into the software you already run' **Transfers to a person** · Partly — Transfers to a named human destination are configurable per scenario and the caller is told first, but no warm hand-off that briefs the person taking the call is documented for voice. > A call that needs a person goes to one, and the caller is told before it happens rather than after a silence. > — https://newo.ai/voice-ai-agent/inbound-calls · 'It says it is transferring, then transfers' card **After-hours rules** · Yes — A free-text working-hours attribute drives open/closed answers, booking validation and a separate escalation number for calls that arrive outside business hours. > Determine which escalation phone number to use for call transfers (working hours vs. non-working hours). > — https://help.newo.ai/en/articles/13771334-configure-working-hours · What working hours control, bulleted list **Urgent calls escalated** · Yes — Emergency intent is recognized and put through to the on-call person, with dedicated emergency numbers configurable separately for working and non-working hours. > The agent works out that the call is urgent and puts it through to the person on call, and it tells the caller that is what it is doing before the transfer happens. > — https://newo.ai/industries/home-services · Before you start FAQ, 'What happens on an emergency call?' **Human receptionists as backup** · No — Newo supplies no human agents of its own: escalation goes to the customer's own manager by phone, or to an email and SMS relay when no escalation number is set. > If both are empty, the AI Employee will not transfer calls and will instead relay the information to a manager via email/SMS (if session-ended reporting is enabled and set up). > — https://help.newo.ai/en/articles/13786152-configure-call-transfers · Note above 'Transfer Call to Manager - Enabled' **Asks your questions** · Yes — You define the fields the agent must collect per session type, and it confirms names, numbers and dates rather than assuming them before committing. > Fields to extract — the data points the AI Employee collects and includes in the report > — https://help.newo.ai/en/articles/14019476-configure-session-ended-reports · Define report content section, bulleted list **Answers about your business** · Yes — Each agent carries its own retrieval knowledge base built from your website plus material you add, and edits apply from the next conversation. > Each agent carries its own knowledge base, built from your website and whatever else you add, and it retrieves from that on every turn. > — https://newo.ai/voice-ai-agent · 'It answers from your business, not the model' card **Texts your callers** · Yes — The same agent holds two-way SMS threads from the same history as the phone call, and text sessions draw on the same shared unit balance. > Newo replies to text messages with the same agent that answers your phone, working from the same history, so nobody has to explain themselves twice. > — https://newo.ai/voice-ai-agent/sms · Hero paragraph under 'The text they sent while you were on another call' ## What you get after the call **Call summary by text** · Yes — Post-session reports go out by email and SMS to managers after every conversation, with the SMS body, recipients and working-hours routing all configurable per session type. > Session-ended reports are automatic post-session emails and SMS messages sent to managers after every AI Employee conversation ends. > — https://help.newo.ai/en/articles/14019476-configure-session-ended-reports · Opening paragraph **Recordings and transcripts** · Partly — Every session carries an AI summary and a full transcript you can read and attach to report emails, but no vendor prose documents listening back to call audio. > Click a row to open the session detail panel. Review the Summary and Transcript. > — https://help.newo.ai/en/articles/13726897-builder-sessions · Review a session section, steps 1-2 ## What it connects to **Google Calendar** · Yes — Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed. > This integration cannot check available slots, it can only schedule a meeting at the time requested by a user. > — https://help.newo.ai/en/articles/13786202-google-calendar-integration · Bold warning under the first note **Outlook** · Yes — Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed. > This integration cannot check available slots, it can only schedule a meeting at the time requested by a user. > — https://help.newo.ai/en/articles/13786202-google-calendar-integration · Bold warning under the first note **Calendly** · Yes — Calendly, Cal.com and Google Calendar are documented with setup guides, but the Google path cannot check free slots and no Outlook or Microsoft 365 connector is listed. > This integration cannot check available slots, it can only schedule a meeting at the time requested by a user. > — https://help.newo.ai/en/articles/13786202-google-calendar-integration · Bold warning under the first note **CRM, Zapier and webhooks** · Yes — Documented CRM connectors include GoHighLevel, Zoho CRM, Pipedrive, Kommo, Bitrix24, Odoo and TeamLeader; no Zapier or generic webhook route is documented for call data. > Threads run against the contacts you already have, and the outcome of every conversation goes back to the same record. 25+ integrations across CRM, scheduling, field service and point of sale. > — https://newo.ai/voice-ai-agent/sms · Your systems section, paragraph above the logo strip **Your trade’s software** · Yes — Trade systems with setup guides span dentistry (Dentrix, Open Dental, Eaglesoft, Denticon), home services (Housecall Pro, ServiceM8, Workiz), restaurants (SevenRooms, Tableo, Syrve) and salons (Boulevard, Altegio). > Housecall Pro Business management software for home service companies: scheduling, dispatching, invoicing, payments. > — https://newo.ai/integrations · Integration directory, Housecall Pro entry ## Trying it, starting and leaving **Free trial or free plan** · Yes — A new account starts on Pay As You Go with 50 free units and a provisioned number, so it can answer real calls before anything is paid. > Included50 free units, once per account > — https://newo.ai/pricing · Pay As You Go plan card, Included row **Card required to start** · No — No payment method is needed to start on Pay As You Go; a card is requested only before the first billable unit, which is unit 51 on a new account. > You do not need a payment method to start on Pay As You Go. You are asked for a card before your first billable unit > — https://help.newo.ai/en/articles/15303075-plans-and-pricing · Pay As You Go free units section, third bullet **Sign up without a sales call** · Partly — You can build an agent from your website and pick or change a plan yourself through Stripe in the portal, but the pricing page routes the $299 plan to a demo booking and Enterprise is sales-quoted. > Open Billing, click Manage on the Subscription card, and choose a plan in the Manage Subscription panel. Payment is handled securely through Stripe. > — https://help.newo.ai/en/articles/15303075-plans-and-pricing · Subscribe to a plan section **Setup fee** · No — The vendor states there are no setup costs on any plan and that you pay only for conversations the agent handles. > No. You pay only for the conversations your agent actually handles. > — https://newo.ai/pricing · Pricing questions FAQ, 'Are there setup costs?' **Contract and cancelling** · Yes — All plans bill monthly with no annual option, and cancellation is done in the billing panel and takes effect immediately rather than at period end. > All plans are billed monthly — there is no annual option. > — https://help.newo.ai/en/articles/15303075-plans-and-pricing · Change or cancel a plan section ## Which languages it speaks, and how it sounds **Languages** · Yes — Multi-language support is included on every plan: the site claims 15+ languages with mid-call switching, and the docs list 46 voice languages from Google's Chirp 3 HD set. > Your AI Employee supports the following languages for voice conversations, based on Google's Chirp 3: HD voice options > — https://help.newo.ai/en/articles/13771897-configure-language-settings · Supported languages section, intro line above the list **Choose or clone the voice** · Partly — You pick the agent voice from a dropdown of Google Chirp 3 HD samples and can tune tone and pronunciation, but no voice cloning of your own recording is documented. > Use the dropdown to select the voice you shortlisted > — https://help.newo.ai/en/articles/13786230-change-the-voice-of-your-ai-employee · Change the agent voice, step 3 **Hear it before you buy** · Partly — You can enter your website, get an agent trained on it and talk to it within minutes, or book a live demo; no public demo phone number or recorded sample calls are published. > Talk to it In about 3 minutes you can ask it the questions your customers ask you every day. > — https://newo.ai/platform · How it works, step 2 ## Your phone number and where it works **Keep your number** · Yes — You keep your published number and set delayed carrier forwarding so the agent picks up on the third ring; dial codes are documented for GSM carriers and Verizon. > No. Newo answers the line you already publish. Your number, your voicemail, and your existing handsets stay where they are. > — https://newo.ai/voice-ai-agent/inbound-calls · Before you start FAQ, 'Do we have to change our phone system?' **Canada** · Yes — Numbers are provisioned by area code in the US, Canada and Australia and by ISO country code elsewhere, with GDPR processor terms published, but no UK or EU coverage list is given. > Note: For countries outside the US, Canada, and Australia, specifying area_code and fallback_area_code is not required. > — https://help.newo.ai/en/articles/13786165-change-an-ai-employee-s-phone-number-and-country-code · If the attribute does not exist section, closing note **Australia** · Yes — Numbers are provisioned by area code in the US, Canada and Australia and by ISO country code elsewhere, with GDPR processor terms published, but no UK or EU coverage list is given. > Note: For countries outside the US, Canada, and Australia, specifying area_code and fallback_area_code is not required. > — https://help.newo.ai/en/articles/13786165-change-an-ai-employee-s-phone-number-and-country-code · If the attribute does not exist section, closing note ## Who it is built for **Industries it is set up for** · Yes — Industry playbooks ship configurations for dental, home services, restaurant, hospitality, beauty, cleaning, catering, sales and technology businesses. > Customize general configurations and apply industry-specific settings for sectors like dental, hospitality, and cleaning. > — https://help.newo.ai/en/collections/14812490-industry-playbooks · Industry Playbooks collection description **HIPAA, with a signed BAA** · Yes — Newo acts as a business associate and signs a BAA before any protected health information is processed, with no plan restriction stated on the compliance page. > Where Newo handles protected health information, we act as a Business Associate and sign a Business Associate Agreement before any PHI is processed. > — https://newo.ai/compliance · HIPAA section **Several locations or numbers** · Partly — The pricing FAQ says a plan covers one agent at one location and sends multi-location businesses to Enterprise, while the same page's comparison table marks multi-location management included on all three plans. > No. A plan covers one agent at one location and cannot be split across agents or locations. Multi-location businesses are handled on Enterprise, priced at the organization level. > — https://newo.ai/pricing · Pricing questions FAQ, 'Can one plan cover several locations?' ## Getting set up and getting help **Setup help** · Partly — Building and trying an agent from your website takes about three minutes, but the vendor states that connecting it to your phone line and systems takes weeks. > Put it live Connecting it to your phone line and the systems you already use takes weeks. > — https://newo.ai/platform · How it works, step 3 **Support** · Partly — Issues are reported by email to support@newo.ai using a report template from the portal, alongside a public help center; no phone line, live chat or support hours are published. > Paste the copied report text into an email and send it to support@newo.ai using the template format below. > — https://help.newo.ai/en/articles/13786254-report-a-platform-problem-issue · Report an Issue, step 6 ## What changed - 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms ## Corrections If you represent Newo, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.