MedReception AI
Physician-built AI receptionist that answers clinic calls, books in the EMR and summarizes every call.
A month at 100 calls
$299
on MedReception Studio, billed flat fee
| At 500 callson MedReception Studio | $299 |
|---|
4th lowest of 5 priced in Medical practices. The middle one costs $297.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| EssentialWithin the 500 minutes included | $495 |
| ProfessionalWithin the 1,000 minutes included | $995 |
| EliteWithin the 2,000 minutes included | $1,495 |
| MedReception StudioNo usage charge | $299 |
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesThe AI books new and existing patients into the practice's own EMR during the call
- YesTransfers to a person
- PartlyAfter-hours, weekend and holiday handling is a separate agent
- PartlyCall summaries are routed to staff by the channel each practice picks, including SMS
- NoNo human agents sit behind the AI: out-of-scope calls are captured
- PartlyEnglish only
Good for
solo and single-group medical practices that book patients in an EMR
Look elsewhere if
- you want a person to take over a call
- your callers need a language other than English
- your business is outside the US
Close in cost:Dentina.Ai $299VetRec AI Receptionist $299 through salesSimpleIntake $297 through salesCompare with the two closest
What it is
MedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.
All 34 answers
Every answer comes from MedReception AI’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$299 at 100 calls$299 at 500Billed flat feeYesKeeps answering past the allowance4 answers
- Cost at 100 calls a month
$299 a month on MedReception Studio for 100 calls of 2.5 minutes.
Their words
$299/month No setup fee · Cancel any time
medreception.aiMedReception Studio hero price block
- Cost at 500 calls a month
$299 a month on MedReception Studio for 500 calls of 2.5 minutes.
Their words
$299/month No setup fee · Cancel any time
medreception.aiMedReception Studio hero price block
- What it bills by
Managed plans meter AI call minutes: each tier includes a monthly minute allowance and charges a published per-minute rate beyond it.
Their words
500 minutes of AI call
medreception.aiManaged plans, Essential plan card, included-features list
- Past your allowance
Yes
Calls keep being answered past the allowance and extra minutes are billed at a published rate that falls on higher plans.
Their words
$1.25 per additional AI minute
medreception.aiManaged plans, Essential plan card, included-features list
What it does on the call
YesBooksYesTransfersPartlyAfter hoursYesUrgent callsNoHuman backupPartlyAsks your questionsYesAnswers about your businessPartlyTexts callers8 answers
- Books appointments
Yes
The AI books new and existing patients into the practice's own EMR during the call, though it will not change an existing appointment itself.
Their words
Books new and existing patients directly in your EMR or workflow.
medreception.aiKatie AI capability cards, 'Schedules Appointments'
- Transfers to a person
Yes
Calls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules.
Their words
that can mean a warm transfer to a live staff line, routing to a specific provider's queue, or directing true emergencies to emergency services
medreception.aiSection 2, 'What happens on the call when a question is out of scope'
- After-hours rules
Partlyfrom Annie AI (Essential add-on)
After-hours, weekend and holiday handling is a separate agent that costs $99 a month extra on the entry plan and is included from Professional up.
Their words
Annie AI ($99/month add-on) - After-hours, weekend, and holiday call handling
medreception.aiManaged plans, Essential plan card, included-features list
- Urgent calls escalated
Yes
Emergency wording triggers an immediate instruction to call emergency services and then escalation along the practice's own on-call ladder, with no clinical judgment.
Their words
the AI immediately directs the caller to hang up and call emergency services, spoken clearly and digit by digit so text-to-speech never garbles it
medreception.aiSection 1, 'The very first thing the AI does on an emergency call'
- Human receptionists as backup
No
No human agents sit behind the AI: out-of-scope calls are captured and handed to the practice's own staff or clinicians instead.
Their words
The AI routes and escalates. Clinicians and staff decide.
medreception.aiSection 1, 'The honest answer: sometimes it can't, and that's by design'
- Asks your questions
Partlyfrom Patient intake workflow AI
Intake questions are written to the practice's specification, but patient intake is a $99-a-month workflow add-on unless you are on the top plan.
Their words
Also available: referrals & rescheduling, patient intake, chart prep — $99/mo each, or included on higher plans.
medreception.aiCompare managed plans table, footnote below the table
- Answers about your business
Yes
The receptionist answers practice questions from your configured information, and Studio scaffolds that knowledge from your own website for you to confirm.
Their words
Hours, locations, insurance, procedures — instantly provided.
medreception.aiKatie AI capability cards, 'Practice Info On-Demand'
- Texts your callers
Partly
SMS reminders and post-call confirmations ship today, while full two-way AI texting and booking by text are still in controlled rollout.
Their words
Voice workflows are production-first. Full AI SMS booking and conversational texting are in controlled rollout.
medreception.aiSMS FAQ, 'Can patients book entirely by SMS today?'
What you get after the call
PartlySummary by textYesRecordings and transcripts2 answers
- Call summary by text
Partly
Call summaries are routed to staff by the channel each practice picks, including SMS, email or secure messaging, rather than SMS by default.
Their words
Automatic routing of consults, referrals, and voicemails to staff via pMD, SMS, or email depending on your preference
medreception.ai'How Practices Use Medreception AI With Their EMR Today' list
- Recordings and transcripts
Yes
Each call record carries the audio recording, a written transcript and a structured summary your team can review at any time.
Their words
That means audio recordings alongside written transcripts, plus the structured summary the system generates for each interaction.
medreception.aiSection 1, 'Yes, every call is logged and reviewable'
What it connects to
YesGoogle CalendarYesOutlookYesCalendlyYesCRM and ZapierYesTrade software5 answers
- Google Calendar
Yes
Google Calendar is a live integration with real-time availability sync and event creation
Their words
MedReception AI syncs with Google Calendar for practices using Google Workspace.
medreception.aiPage intro under the 'Live' label
- Outlook
Yes
Outlook Calendar and Calendly have their own listed integration pages.
Their words
MedReception AI syncs with Google Calendar for practices using Google Workspace.
medreception.aiPage intro under the 'Live' label
- Calendly
Yes
Outlook Calendar and Calendly have their own listed integration pages.
Their words
MedReception AI syncs with Google Calendar for practices using Google Workspace.
medreception.aiPage intro under the 'Live' label
- CRM, Zapier and webhooks
Yes
Call events and call data can be pushed into other business tools through a live Zapier connection, with Salesforce Health Cloud and HubSpot also listed.
Their words
Connect MedReception AI to 5,000+ apps through Zapier automation.
medreception.aiPage intro under the 'Live' label
- Your trade’s software
Yes
The product is built around clinical software: many EMR and practice-management systems are live, while Epic and Allscripts are still listed as planned.
Their words
We already support live integrations with ECW and Athena — with additional systems on our active roadmap.
medreception.aiPage intro paragraph above 'Live EMR Integrations'
Trying it, starting and leaving
YesSign up without a callPartlySetup feeYesMonth to month3 answers
- Sign up without a sales call
Yes
Studio is bought and built by the customer the same day, and managed plans can also be subscribed to online rather than through a demo.
Their words
✓ $299/month✓ No setup fee✓ Cancel any time✓ Live the same day
medreception.aiHero badge row beneath 'Build your own AI receptionist'
- Setup fee
Partlyfrom MedReception Studio EHR integration add-on
Plans carry no setup fee, but connecting an EHR on the self-serve Studio tier costs $1,500 one time plus $99 a month.
Their words
EHR integration is available only as an add-on, at $1,500 one time plus $99 a month.
medreception.ai'What Studio deliberately does not do' list
- Contract and cancelling
Yes
Both the managed plans and Studio are sold month to month with cancellation advertised as available at any time.
Their words
✓ Month-to-month✓ Cancel anytime✓ No setup fees
medreception.aiBadge row above the managed plan cards
Which languages it speaks, and how it sounds
PartlyEnglish onlyPartlyChoose the voicePartlyHear it first3 answers
- Languages
Partly
Multilingual answering is included on every managed plan, but Studio ships English only and charges $49 a month for each extra language.
Their words
English included; $49/mo per additional language
medreception.ai'Managed plans vs Studio' table, Multilingual answering row, Studio column
- Choose or clone the voice
Partly
You hear and approve the voice and script before launch and can have tone or pacing changed, but no voice picker or voice cloning is published.
Their words
Before your AI receptionist takes a live call, you hear exactly how she greets patients, how she pronounces your practice name and your providers' names
medreception.aiSection 1, 'You Approve It Before A Single Patient Hears It'
- Hear it before you buy
Partly
A recorded sample call is published on the home page and live demos are booked with the team; no public demo number is listed.
Your phone number and where it works
YesKeep your numberNoMove your number inYesUSYesCanadaYesAustralia5 answers
- Keep your number
Yes
You keep your published practice number and forward it to a dedicated line, with conditional forwarding rules you control at your own carrier.
Their words
MedReception AI provisions a dedicated line for your AI receptionist, then you forward your existing office number to it.
medreception.aiSection 2, 'How Call Forwarding Works'
- Move your number in
No
Numbers are not ported at all; the vendor deliberately uses forwarding so the line stays registered with your existing carrier.
Their words
There is no number porting involved, which means no carrier transfer paperwork and no risk of your main line going dark during a switch.
medreception.aiSection 2, 'How Call Forwarding Works'
- United States
Yes
MedReception AI is currently focused on medical practices in the United States and Canada.
Their words
MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
medreception.aiNotice beneath the page introduction
- Canada
Yes
The vendor sells into the US and Canada, prices Canadian clinics in USD, takes Australian practices only by evaluation, and names no UK or EU offering.
Their words
MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
medreception.aiNotice beneath the page introduction
- Australia
Yes
The vendor sells into the US and Canada, prices Canadian clinics in USD, takes Australian practices only by evaluation, and names no UK or EU offering.
Their words
MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
medreception.aiNotice beneath the page introduction
Who it is built for
YesHIPAA2 answers
- Industries it is set up for
Scripts start from a library of more than thirty medical specialty templates and are then tuned to the practice's own triage rules.
Their words
matched to your specialties from a library of more than thirty specialty templates as a starting point, then tailored from there
medreception.aiSection 2, 'Custom Scripts Written For Your Practice, Not A Template'
- HIPAA, with a signed BAA
Yes
A business associate agreement is signed for any deployment touching PHI, and it is named as included even on the cheapest self-serve tier.
Getting set up and getting help
YesSetup helpPartlySupport2 answers
- Setup help
Yes
On managed plans the vendor builds and tunes the agent; go-live runs one to three weeks on athenahealth or eClinicalWorks and three to six weeks elsewhere.
Their words
For practices on athenahealth or eClinicalWorks, integration typically lands in one to three weeks.
medreception.aiSection 1, 'The short answer: it depends on your EMR'
- Support
Partly
Managed customers get email, scheduled Zoom sessions and sometimes Slack, with no published phone line or stated support hours; Studio is self-service.
Their words
Support email for non-urgent questions and configuration changes
medreception.ai'How to Reach Support' channel list
Sources
- medreception.ai/pricingWhat it bills by, Past your allowance, After-hours rules, Asks your questions and 2 more
- medreception.ai/studioCost at 100 calls a month, Cost at 500 calls a month, Setup fee
- medreception.ai/integrations/google-calendarGoogle Calendar, Outlook, Calendly
- medreception.ai/australiaUnited States, Canada, Australia
- medreception.ai/katie-aiBooks appointments, Answers about your business
- medreception.ai/ai-receptionist-questions/what-if-ai-cannot-answer-a-questionTransfers to a person, Human receptionists as backup
- medreception.ai/emr-integrationsCall summary by text, Your trade’s software
- medreception.ai/ai-receptionist-questions/what-if-i-dont-like-how-my-ai-soundsChoose or clone the voice, Industries it is set up for
- medreception.ai/ai-receptionist-questions/can-i-keep-my-current-phone-numberKeep your number, Move your number in
- medreception.ai/ai-receptionist-questions/what-happens-in-an-emergency-callUrgent calls escalated
- medreception.ai/ai-medical-text-messagingTexts your callers
- medreception.ai/ai-receptionist-questions/can-i-listen-to-ai-receptionist-callsRecordings and transcripts
- medreception.ai/integrations/zapierCRM, Zapier and webhooks
- medreception.ai/studio/startSign up without a sales call
- medreception.aiHear it before you buy
- medreception.ai/compliance/baaHIPAA, with a signed BAA
- medreception.ai/ai-receptionist-questions/how-fast-can-ai-receptionist-go-liveSetup help
- medreception.ai/supportSupport
All read on October 15, 2026.
Is this yours? Claim it free to send us changes, or feature it in Medical practices.
Compare MedReception AI with
Dentina.Ai$299 at 100 calls
VetRec AI Receptionist$299 through sales at 100 calls
SimpleIntake$297 through sales at 100 calls
BuzzWisely$289 at 100 calls
Auto-Respond AI Answering Service$310 at 100 calls
AI Receptionist Ireland€227 (about $254) at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.