# MedReception AI — Physician-built AI receptionist that answers clinic calls, books in the EMR and summarizes every call.

> Source: Receptionist Index — https://receptionistindex.com/medreception-ai (structured, researched, re-verified)
> Facts last verified: 2026-10-15

MedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.

| Fact | Value |
| --- | --- |
| Website | https://www.medreception.ai/ |
| Price | from $299/month |
| Free tier | Not applicable |

## What it costs at your call volume

**Cost at 100 calls a month** · Yes — $299 a month on MedReception Studio for 100 calls of 2.5 minutes.

> $299/month No setup fee · Cancel any time
> — https://www.medreception.ai/studio · MedReception Studio hero price block

**Cost at 500 calls a month** · Yes — $299 a month on MedReception Studio for 500 calls of 2.5 minutes.

> $299/month No setup fee · Cancel any time
> — https://www.medreception.ai/studio · MedReception Studio hero price block

**What it bills by** · Yes — Managed plans meter AI call minutes: each tier includes a monthly minute allowance and charges a published per-minute rate beyond it.

> 500 minutes of AI call
> — https://www.medreception.ai/pricing · Managed plans, Essential plan card, included-features list

**Past your allowance** · Yes — Calls keep being answered past the allowance and extra minutes are billed at a published rate that falls on higher plans.

> $1.25 per additional AI minute
> — https://www.medreception.ai/pricing · Managed plans, Essential plan card, included-features list

## What it does on the call

**Books appointments** · Yes — The AI books new and existing patients into the practice's own EMR during the call, though it will not change an existing appointment itself.

> Books new and existing patients directly in your EMR or workflow.
> — https://www.medreception.ai/katie-ai · Katie AI capability cards, 'Schedules Appointments'

**Transfers to a person** · Yes — Calls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules.

> that can mean a warm transfer to a live staff line, routing to a specific provider's queue, or directing true emergencies to emergency services
> — https://www.medreception.ai/ai-receptionist-questions/what-if-ai-cannot-answer-a-question · Section 2, 'What happens on the call when a question is out of scope'

**After-hours rules** · Partly — After-hours, weekend and holiday handling is a separate agent that costs $99 a month extra on the entry plan and is included from Professional up.

> Annie AI ($99/month add-on) - After-hours, weekend, and holiday call handling
> — https://www.medreception.ai/pricing · Managed plans, Essential plan card, included-features list

**Urgent calls escalated** · Yes — Emergency wording triggers an immediate instruction to call emergency services and then escalation along the practice's own on-call ladder, with no clinical judgment.

> the AI immediately directs the caller to hang up and call emergency services, spoken clearly and digit by digit so text-to-speech never garbles it
> — https://www.medreception.ai/ai-receptionist-questions/what-happens-in-an-emergency-call · Section 1, 'The very first thing the AI does on an emergency call'

**Human receptionists as backup** · No — No human agents sit behind the AI: out-of-scope calls are captured and handed to the practice's own staff or clinicians instead.

> The AI routes and escalates. Clinicians and staff decide.
> — https://www.medreception.ai/ai-receptionist-questions/what-if-ai-cannot-answer-a-question · Section 1, 'The honest answer: sometimes it can't, and that's by design'

**Asks your questions** · Partly — Intake questions are written to the practice's specification, but patient intake is a $99-a-month workflow add-on unless you are on the top plan.

> Also available: referrals & rescheduling, patient intake, chart prep — $99/mo each, or included on higher plans.
> — https://www.medreception.ai/pricing · Compare managed plans table, footnote below the table

**Answers about your business** · Yes — The receptionist answers practice questions from your configured information, and Studio scaffolds that knowledge from your own website for you to confirm.

> Hours, locations, insurance, procedures — instantly provided.
> — https://www.medreception.ai/katie-ai · Katie AI capability cards, 'Practice Info On-Demand'

**Texts your callers** · Partly — SMS reminders and post-call confirmations ship today, while full two-way AI texting and booking by text are still in controlled rollout.

> Voice workflows are production-first. Full AI SMS booking and conversational texting are in controlled rollout.
> — https://www.medreception.ai/ai-medical-text-messaging · SMS FAQ, 'Can patients book entirely by SMS today?'

## What you get after the call

**Call summary by text** · Partly — Call summaries are routed to staff by the channel each practice picks, including SMS, email or secure messaging, rather than SMS by default.

> Automatic routing of consults, referrals, and voicemails to staff via pMD, SMS, or email depending on your preference
> — https://www.medreception.ai/emr-integrations · 'How Practices Use Medreception AI With Their EMR Today' list

**Recordings and transcripts** · Yes — Each call record carries the audio recording, a written transcript and a structured summary your team can review at any time.

> That means audio recordings alongside written transcripts, plus the structured summary the system generates for each interaction.
> — https://www.medreception.ai/ai-receptionist-questions/can-i-listen-to-ai-receptionist-calls · Section 1, 'Yes, every call is logged and reviewable'

## What it connects to

**Google Calendar** · Yes — Google Calendar is a live integration with real-time availability sync and event creation

> MedReception AI syncs with Google Calendar for practices using Google Workspace.
> — https://www.medreception.ai/integrations/google-calendar · Page intro under the 'Live' label

**Outlook** · Yes — Outlook Calendar and Calendly have their own listed integration pages.

> MedReception AI syncs with Google Calendar for practices using Google Workspace.
> — https://www.medreception.ai/integrations/google-calendar · Page intro under the 'Live' label

**Calendly** · Yes — Outlook Calendar and Calendly have their own listed integration pages.

> MedReception AI syncs with Google Calendar for practices using Google Workspace.
> — https://www.medreception.ai/integrations/google-calendar · Page intro under the 'Live' label

**CRM, Zapier and webhooks** · Yes — Call events and call data can be pushed into other business tools through a live Zapier connection, with Salesforce Health Cloud and HubSpot also listed.

> Connect MedReception AI to 5,000+ apps through Zapier automation.
> — https://www.medreception.ai/integrations/zapier · Page intro under the 'Live' label

**Your trade’s software** · Yes — The product is built around clinical software: many EMR and practice-management systems are live, while Epic and Allscripts are still listed as planned.

> We already support live integrations with ECW and Athena — with additional systems on our active roadmap.
> — https://www.medreception.ai/emr-integrations · Page intro paragraph above 'Live EMR Integrations'

## Trying it, starting and leaving

**Sign up without a sales call** · Yes — Studio is bought and built by the customer the same day, and managed plans can also be subscribed to online rather than through a demo.

> ✓ $299/month✓ No setup fee✓ Cancel any time✓ Live the same day
> — https://www.medreception.ai/studio/start · Hero badge row beneath 'Build your own AI receptionist'

**Setup fee** · Partly — Plans carry no setup fee, but connecting an EHR on the self-serve Studio tier costs $1,500 one time plus $99 a month.

> EHR integration is available only as an add-on, at $1,500 one time plus $99 a month.
> — https://www.medreception.ai/studio · 'What Studio deliberately does not do' list

**Contract and cancelling** · Yes — Both the managed plans and Studio are sold month to month with cancellation advertised as available at any time.

> ✓ Month-to-month✓ Cancel anytime✓ No setup fees
> — https://www.medreception.ai/pricing · Badge row above the managed plan cards

## Which languages it speaks, and how it sounds

**Languages** · Partly — Multilingual answering is included on every managed plan, but Studio ships English only and charges $49 a month for each extra language.

> English included; $49/mo per additional language
> — https://www.medreception.ai/pricing · 'Managed plans vs Studio' table, Multilingual answering row, Studio column

**Choose or clone the voice** · Partly — You hear and approve the voice and script before launch and can have tone or pacing changed, but no voice picker or voice cloning is published.

> Before your AI receptionist takes a live call, you hear exactly how she greets patients, how she pronounces your practice name and your providers' names
> — https://www.medreception.ai/ai-receptionist-questions/what-if-i-dont-like-how-my-ai-sounds · Section 1, 'You Approve It Before A Single Patient Hears It'

**Hear it before you buy** · Partly — A recorded sample call is published on the home page and live demos are booked with the team; no public demo number is listed.

> Hear it answer a call · 1:22
> — https://www.medreception.ai/ · Hero video caption beneath 'Book your demo'

## Your phone number and where it works

**Keep your number** · Yes — You keep your published practice number and forward it to a dedicated line, with conditional forwarding rules you control at your own carrier.

> MedReception AI provisions a dedicated line for your AI receptionist, then you forward your existing office number to it.
> — https://www.medreception.ai/ai-receptionist-questions/can-i-keep-my-current-phone-number · Section 2, 'How Call Forwarding Works'

**Move your number in** · No — Numbers are not ported at all; the vendor deliberately uses forwarding so the line stays registered with your existing carrier.

> There is no number porting involved, which means no carrier transfer paperwork and no risk of your main line going dark during a switch.
> — https://www.medreception.ai/ai-receptionist-questions/can-i-keep-my-current-phone-number · Section 2, 'How Call Forwarding Works'

**United States** · Yes — MedReception AI is currently focused on medical practices in the United States and Canada.

> MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
> — https://www.medreception.ai/australia · Notice beneath the page introduction

**Canada** · Yes — The vendor sells into the US and Canada, prices Canadian clinics in USD, takes Australian practices only by evaluation, and names no UK or EU offering.

> MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
> — https://www.medreception.ai/australia · Notice beneath the page introduction

**Australia** · Yes — The vendor sells into the US and Canada, prices Canadian clinics in USD, takes Australian practices only by evaluation, and names no UK or EU offering.

> MedReception AI is currently focused on medical practices in the United States and Canada. Australian practices can request an evaluation
> — https://www.medreception.ai/australia · Notice beneath the page introduction

## Who it is built for

**Industries it is set up for** · Yes — Scripts start from a library of more than thirty medical specialty templates and are then tuned to the practice's own triage rules.

> matched to your specialties from a library of more than thirty specialty templates as a starting point, then tailored from there
> — https://www.medreception.ai/ai-receptionist-questions/what-if-i-dont-like-how-my-ai-sounds · Section 2, 'Custom Scripts Written For Your Practice, Not A Template'

**HIPAA, with a signed BAA** · Yes — A business associate agreement is signed for any deployment touching PHI, and it is named as included even on the cheapest self-serve tier.

> Signed for every deployment that touches PHI
> — https://www.medreception.ai/compliance/baa · 'What This Covers' checklist

## Getting set up and getting help

**Setup help** · Yes — On managed plans the vendor builds and tunes the agent; go-live runs one to three weeks on athenahealth or eClinicalWorks and three to six weeks elsewhere.

> For practices on athenahealth or eClinicalWorks, integration typically lands in one to three weeks.
> — https://www.medreception.ai/ai-receptionist-questions/how-fast-can-ai-receptionist-go-live · Section 1, 'The short answer: it depends on your EMR'

**Support** · Partly — Managed customers get email, scheduled Zoom sessions and sometimes Slack, with no published phone line or stated support hours; Studio is self-service.

> Support email for non-urgent questions and configuration changes
> — https://www.medreception.ai/support · 'How to Reach Support' channel list

## What changed

- 2026-10-15 — Capabilities · Free tier · Plan limits · Price · Terms

## Corrections

If you represent MedReception AI, or anything here is wrong or out of date, send a correction with a source. The operations this site accepts from an agent are listed at https://receptionistindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.