Maple

$150 a month on Maple Voice for 100 calls of 2.5 minutes.

$150 a month on Maple Voice for 500 calls of 2.5 minutes.

Flat monthly subscription per location rather than per minute or per call, with the vendor stating unlimited minutes and unlimited call volume; the signed contract bills per location per month in US dollars.

No

There is no allowance to exceed and no overage rate published: Maple states minutes and call volume are unlimited and that it never charges per-minute fees, so call 101 is answered like call 1.

Partlyfrom Maple Pro

Reservations are booked, changed and canceled during the call and sync to OpenTable in real time, but only on the Pro plan or the separately priced Bookings module, not on the entry Voice plan.

Yes

Automated transfer is included on the entry plan with a configurable handoff number, maximum attempts and an after-hours switch; it is a cold transfer with a 25-second timeout that routes back to the AI, and extensions are unsupported.

Yes

Maple answers 24/7 and the vendor states it can give different responses when the restaurant is closed; menu hours separately stop order-taking outside the window you choose, and after-hours transfers are a toggle.

No

The documented fallback chain ends with the restaurant's own staff, not Maple-employed agents: calls transfer to a number you set, staff get an SMS when a transfer is missed, and with the fallback off callers are simply asked to call again.

Partly

You control the welcome message, knowledge-base questions, word boosters and which actions the agent may take, but the vendor documents no lead-qualification scripting or required intake question set for new callers.

Yes

A question-and-answer knowledge base plus the POS-synced menu and store hours power the answers, with templates provided and at least ten entries recommended before going live; the website URL is also used to tailor the agent.

Partly

The agent can text order links, booking links, payment links and custom messages, and A2P registration is required first, but the vendor documents outbound texts only and no inbound text conversation with the caller.

Partly

Every call gets a written AI summary, but in the dashboard rather than by SMS; the only automatic texts documented to staff are missed-transfer alerts, while order confirmation texts go to the guest.

Yes

Each call opens to a full audio recording you can play or download alongside a complete written transcript, and the merchant carries the legal duty of recording disclosure to callers.

No

Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection.

No

Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection.

No

Bookings land in OpenTable, not in a personal calendar: the vendor's complete integrations inventory lists eighteen POS and reservation systems and names no Google Calendar, Outlook, Microsoft 365 or Calendly connection.

Partly

No CRM, Zapier or no-code connector is published; programmatic routing of call and order data is possible instead through the documented Developer API and HMAC-signed webhooks, which needs a developer.

Yes

The connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed, NCR Aloha, Oracle Simphony, SpotOn and more for orders, and OpenTable for reservations, with custom integrations only on Enterprise.

No

There is no free plan and no free trial on a real line: onboarding requires a card and a subscription, and the only free step offered is a sales demo call before you buy.

Yes

No trial exists to ask for a card, and the self-serve onboarding requires a valid credit card before the agent is created, though the help center says billing starts on the first day of the following month.

Partly

You can sign up, choose a plan and pay by card yourself in the portal, but the public site routes buyers to a booked demo and the help center describes a guided onboarding session with a specialist who activates live calls.

Partly

No setup or onboarding fee appears on the plan cards and Pro includes white-glove onboarding, but the master agreement says implementation scope and fees are set in each signed Order, so a negotiated deal can carry one.

Partly

Marketing promises month-to-month with no contracts, yet the master agreement signed by Order customers commits every location for twelve months, auto-renews annually on 60 days' notice and charges 50% of remaining fees to leave early.

Partly

English is always on with Spanish and Mandarin Chinese available on any plan, while Cantonese is limited beta and French beta by request; enabling more than two degrades recognition and the greeting stays English-only.

Partly

You pick from four preview-able voices with tone and pace settings, and multilingual mode cuts the choice to one male and one female voice; custom voice training is reserved for the Enterprise plan and no cloning is offered.

Partly

Seven recorded sample calls across cuisines and a reservation call are published for anyone to hear, but no public demo number is offered; live testing happens on your own agent number after you subscribe.

Yes

The recommended setup keeps your existing line and forwards it to a Maple number using carrier star codes you dial yourself, and dialing *73 turns Maple off again; VoIP lines forward through the provider's panel.

Partly

Porting in is supported through a dashboard request taking roughly 7-10 business days, but the vendor strongly discourages it and prefers forwarding, and documents nothing about porting a number back out if you leave.

Yes

no Canadian, UK, EU or Australian numbers or GDPR terms are described.

The whole product is built for restaurants, with menu and modifier models, POS order injection, upselling, drive-thru and kiosk units, plus pre-built knowledge-base question templates during onboarding.

Yes

One account switches between locations in the dashboard and each site's orders write into its own POS; fees are charged per location per month, and multi-location management with custom integrations sits on Enterprise.

Yes

An onboarding specialist runs a guided screen-share session and can log in to finish steps, basic voice setup is quoted at 15-30 minutes, and most merchants take one or two rounds of adjustment before going live.

Partly

In-app chat, SMS, email and phone all reach the team with published response targets, but live coverage is weekday business hours Eastern only, with after-hours messages queued; priority 24/7 support is an Enterprise feature.