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Maple vs Reception by GlossGenius

The short answer

  • Maple costs least: $150 a month for 100 calls and $150 for 500.
  • Reception by GlossGenius has the lowest advertised price, $50, but costs $153 at 100 calls.
  • Pick Maple if you want the lower bill or calls put through to you.
  • Pick Reception by GlossGenius if you want bookings made during the call, booking in Google Calendar or booking in Outlook.
Maple vs Reception by GlossGenius, compared
Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit siteReception by GlossGeniussingle-location salons and spas already running on GlossGeniusVisit site
Cost
At 100 calls a monthMaple$150LowestReception by GlossGenius$153
At 500 calls a monthMaple$150LowestReception by GlossGenius$653
Advertised fromMaple$150 a monthReception by GlossGenius$50 a month
The advertised plan coversMapleThe $150 plan covers all 100 calls.Reception by GlossGeniusThe $50 plan covers 40 of 100 calls.60 cost extra.
BillsMapleflat feeReception by GlossGeniusper minute
Keeps answering past your allowanceMapleNoThere is no allowance to exceed and no overage rate published: Maple states minutesReception by GlossGeniusYesCalls keep being answered past the allowance
Free trial or planMapleNoThere is no free plan and no free trial on a real line: onboarding requires a cardReception by GlossGeniusPartlyReception answers real client calls at no charge for every member through November 30
Month to month, cancel onlineMaplePartlyMarketing promises month-to-month with no contractsReception by GlossGeniusPartlyGlossGenius states it sells without contracts
On the call
Books appointmentsMaplePartlyReservations are booked, changed and canceled during the callReception by GlossGeniusYesReception writes the appointment into the GlossGenius calendar during the conversation rather than texting the caller a booking link
Transfers to a personMapleYesAutomated transfer is included on the entry plan with a configurable handoff numberReception by GlossGeniusNoThere is no warm or live transfer
Human receptionists as backupMapleNoThe documented fallback chain ends with the restaurant's own staffReception by GlossGeniusNoNothing it cannot resolve reaches a human agent at GlossGenius
After-hours rulesMapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closedReception by GlossGeniusPartlyIt answers 24/7 including evenings, weekends and holidays
Urgent calls escalatedMapleNot statedReception by GlossGeniusNot stated
Texts your callersMaplePartlyThe agent can text order links, booking links, payment links and custom messagesReception by GlossGeniusPartlyIt holds real text conversations
Call summary by textMaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMSReception by GlossGeniusPartlyEach conversation shows a short summary in the Reception dashboard on web and mobile
Language, privacy and trying it
LanguagesMaplePartly5 languagesReception by GlossGeniusNot stated
HIPAA, with a signed BAAMapleNot statedReception by GlossGeniusNoGlossGenius offers a BAA for HIPAA compliance
Hear it before you buyMaplePartlySeven recorded sample calls across cuisinesReception by GlossGeniusYesA recorded sample call plays on the product page
What it connects to
Google CalendarMapleNoBookings land in OpenTable, not in a personal calendarReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented
OutlookMapleNoBookings land in OpenTable, not in a personal calendarReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented
CalendlyMapleNoBookings land in OpenTable, not in a personal calendarReception by GlossGeniusYesNo Google Calendar, Outlook or Calendly booking by Reception is documented
Your trade’s softwareMapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, LightspeedReception by GlossGeniusNot stated
Keep your numberMapleYesThe recommended setup keeps your existing lineReception by GlossGeniusYesYou keep your existing business number and forward it with carrier codes
In short
What it isMapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for MapleReception by GlossGeniusReception is an AI front desk sold as an add-on to the GlossGenius salon and spa platform. It answers calls and texts around the clock and books, reschedules or cancels appointments directly in the business's GlossGenius calendar.All answers for Reception by GlossGenius
CheckedMapleOctober 15, 2026Reception by GlossGeniusOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price