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Maple vs Nova by Nelvox

The short answer

  • Nova by Nelvox costs least at 100 calls a month: CA$199 (about $140).
  • Maple costs least at 500: $150.
  • Pick Maple if you want the lower bill at 500 calls.
  • Pick Nova by Nelvox if you want the lower bill at 100 calls or bookings made during the call.
Maple vs Nova by Nelvox, compared
Mapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit siteNova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit site
Cost
At 100 calls a monthMaple$150Nova by NelvoxCA$199about $140Lowest
At 500 calls a monthMaple$150LowestNova by NelvoxCA$369about $260
Advertised fromMaple$150 a monthNova by NelvoxCA$199 (about $140) a monthabout $140
The advertised plan coversMapleThe $150 plan covers all 100 calls.Nova by NelvoxThe CA$199 (about $140) plan covers all 100 calls.
BillsMapleflat feeNova by Nelvoxper minute
Keeps answering past your allowanceMapleNoThere is no allowance to exceed and no overage rate published: Maple states minutesNova by NelvoxYesCalls keep being answered past the allowance
Free trial or planMapleNoThere is no free plan and no free trial on a real line: onboarding requires a cardNova by NelvoxNoThere is no free plan or trial on your own line
Month to month, cancel onlineMaplePartlyMarketing promises month-to-month with no contractsNova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you want
On the call
Books appointmentsMaplePartlyReservations are booked, changed and canceled during the callNova by NelvoxYesNova books during the call per the business's own rules
Transfers to a personMapleYesAutomated transfer is included on the entry plan with a configurable handoff numberNova by NelvoxYesNova transfers callers to the designated person and briefs them
Human receptionists as backupMapleNoThe documented fallback chain ends with the restaurant's own staffNova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agents
After-hours rulesMapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closedNova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by time
Urgent calls escalatedMapleNot statedNova by NelvoxYesNova listens for emergency keywords
Texts your callersMaplePartlyThe agent can text order links, booking links, payment links and custom messagesNova by NelvoxPartlyNova texts the caller automatically to confirm an order or booking
Call summary by textMaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMSNova by NelvoxYesThe business owner gets the call's details by SMS (or email)
Language, privacy and trying it
LanguagesMaplePartly5 languagesNova by NelvoxPartlyEnglish and French
HIPAA, with a signed BAAMapleNot statedNova by NelvoxNot stated
Hear it before you buyMaplePartlySeven recorded sample calls across cuisinesNova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demo
What it connects to
Google CalendarMapleNoBookings land in OpenTable, not in a personal calendarNova by NelvoxNot stated
OutlookMapleNoBookings land in OpenTable, not in a personal calendarNova by NelvoxNot stated
CalendlyMapleNoBookings land in OpenTable, not in a personal calendarNova by NelvoxNot stated
Your trade’s softwareMapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, LightspeedNova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by system
Keep your numberMapleYesThe recommended setup keeps your existing lineNova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova number
In short
What it isMapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for MapleNova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by Nelvox
CheckedMapleOctober 15, 2026Nova by NelvoxOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.