Nova by Nelvox
Bilingual French/English AI phone receptionist for Canadian small businesses, set up by Nelvox's team.
A month at 100 calls
CA$199
about $140, on Essential, billed per minute
| At 500 callson Essential | CA$369about $260 |
|---|
32nd lowest of 44 priced in Small business. The middle one costs $99.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| EssentialWithin the 400 minutes included | CA$199 (about $140) |
| ProWithin the 1,000 minutes included | CA$349 (about $246) |
| EnterpriseWithin the 3,000 minutes included | CA$599 (about $422) |
Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is CA$199 (about $140).
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesNova books during the call per the business's own rules
- YesNova transfers callers to the designated person and briefs them
- YesNova answers 24/7/365 and the forwarding rule itself can differ by time
- YesThe business owner gets the call's details by SMS (or email)
- NoThe humans behind a failed call are your own team, not Nelvox agents
- PartlyEnglish and French
Good for
bilingual Canadian small businesses that miss calls during rush or after hours
Look elsewhere if
- you want a person to take over a call
- your business is outside Canada
Close in cost:Relay by Leva Build A$199 (about $138)fonio.ai €119 (about $133)Rosie $149Compare with the two closest
What it is
Nova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.
All 31 answers
Every answer comes from Nova by Nelvox’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
CA$199 (about $140) at 100 callsCA$369 (about $260) at 500Billed per minuteYesKeeps answering past the allowance4 answers
- Cost at 100 calls a month
CA$199 (about $140) a month on Essential for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is CA$199 (about $140).
Their words
Essential 199 $ / month 400 minutes included
nelvox.caPlans section, Essential plan card price cell
- Cost at 500 calls a month
CA$369 (about $260) a month on Essential for 500 calls of 2.5 minutes (1,250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is CA$419 (about $295).
Their words
Essential 199 $ / month 400 minutes included
nelvox.caPlans section, Essential plan card price cell
- What it bills by
Every tier meters inbound call minutes handled by Nova, with transferred time counted only while Nova is on the call.
Their words
A 'minute' corresponds to one minute of inbound call handled by Nova. Calls transferred to a human only count for the time Nova handles them.
nelvox.caSection 'How do minutes work?', first paragraph
- Past your allowance
Yes
Calls keep being answered past the allowance: extra minutes bill at $0.20 each on every tier, with a warning notice as you approach the limit.
Their words
Each extra minute is billed at $0.20/min, regardless of your plan. You receive a notice when you approach the limit.
nelvox.caPricing FAQ, 'What happens if I exceed my included minutes?'
What it does on the call
YesBooksYesTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsYesAnswers about your businessPartlyTexts callers8 answers
- Books appointments
Yes
Nova books during the call per the business's own rules and the booking lands on the dashboard calendar, rather than texting a link.
Their words
Appointment booking Slots suggested per your rules: by practitioner, visit type, duration.
nelvox.caSection 'Configured for clinic reality', 'Appointment booking' card
- Transfers to a person
Yes
Nova transfers callers to the designated person and briefs them, handing over a conversation summary with the call.
Their words
Nova detects situations that need a human (serious complaint, emergency, complex request) and transfers the call to the designated person with a conversation summary.
nelvox.caFAQ, 'Can Nova transfer an urgent call?'
- After-hours rules
Yes
Nova answers 24/7/365 and the forwarding rule itself can differ by time: permanently, only after hours, or only when the line is busy.
Their words
Your current line is simply forwarded to Nova's dedicated number according to your rules: permanently, after hours, or only when busy.
nelvox.caFAQ, 'Can I keep my phone number?'
- Urgent calls escalated
Yes
Nova listens for emergency keywords and transfers straight to the owner's cell or emergency number instead of taking a message.
Their words
Nova detects emergency keywords and immediately transfers the call to your emergency number or cell phone.
nelvox.caFAQ, 'What if it's an emergency?'
- Human receptionists as backup
No
The humans behind a failed call are your own team, not Nelvox agents: calls Nova cannot handle are transferred to your number, and Nelvox's 24/7 humans are described as technical support.
Their words
Smart transfers Calls that need a human are transferred to your number, not lost.
nelvox.caSection 'Included in all tiers', 'Smart transfers' card
- Asks your questions
Yes
Nelvox configures the questions Nova asks and it qualifies the lead, collecting work type, address, urgency and contact details before you call back.
Their words
Nova collects project details (work type, address, urgency, contact info) and sends you the request by SMS or email. You call back when available.
nelvox.caFAQ, 'Can Nova take quote requests?'
- Answers about your business
Yes
Nelvox loads the business's menu, hours, FAQ and rules into Nova during setup, and answering those questions is listed on every tier.
Their words
Menu, hours, FAQ, business rules — we customize Nova for your business.
nelvox.caSection 'From zero to live in 4 steps', step 1 'We configure'
- Texts your callers
Partly
Nova texts the caller automatically to confirm an order or booking, but no page describes holding a two-way text conversation or a missed-call text back.
Their words
Every order or reservation taken by Nova is automatically confirmed by SMS to the customer. You and your customer get real-time tracking.
nelvox.caPricing FAQ, 'How do SMS confirmations work?'
What you get after the call
YesSummary by textYesRecordings and transcripts2 answers
- Call summary by text
Yes
The business owner gets the call's details by SMS (or email), and every call also carries a written summary in the dashboard.
Their words
Nova answers for you, takes project details, and sends you a summary by SMS so you call back when available.
nelvox.caSection 'Why an AI receptionist for a contractor?', opening paragraph
- Recordings and transcripts
Yes
The dashboard keeps a recording and transcription of every call plus classification, a per-call summary and notes, on all three tiers.
Their words
Full history of every call with recording and transcription, automatic classification (FAQ, order, reservation, transfer), per-call summary, a client tab with notes, and detailed statistics.
nelvox.caPricing FAQ, 'What's included in the dashboard?'
What it connects to
PartlyCRM and ZapierPartlyTrade software2 answers
- CRM, Zapier and webhooks
Partlyfrom Enterprise
No CRM is named anywhere on the site; integrations beyond the dashboard appear only as a line item on the top Enterprise tier, with compatibility assessed at the diagnostic.
- Your trade’s software
Partly
Nelvox says scheduling and EMR compatibility varies by system and is checked at the diagnostic; the one named product is its own RestoVox online ordering system, not ServiceTitan, Jobber or Dentrix.
Their words
It depends on your system: some integrate directly, others work via structured transmission. We validate compatibility at the diagnostic.
nelvox.caFAQ, 'Does it integrate with my scheduling or EMR?'
Trying it, starting and leaving
NoFree trialPartlySign up without a callPartlySetup feeYesMonth to month4 answers
- Free trial or free plan
No
There is no free plan or trial on your own line; the only risk-free option is a refund of the first month within 14 days of activation, and demo numbers you can call.
Their words
You're covered by the money-back guarantee: within 14 days of activation, full refund of your first month, no questions asked. It applies to all plans, Founding Program included.
nelvox.caPricing FAQ, 'What if Nova isn't for me?'
- Sign up without a sales call
Partly
You can create an account and pick a plan online, but Nelvox's team does the configuration and go-live, and it offers a consultation as the normal route in.
Their words
In a hurry? Create your account online — our team contacts you for the rest.
nelvox.caSection 'From consultation to go-live', step 1 'Free consultation'
- Setup fee
Partly
A $900 one-time installation covers the number, programming and testing, and Nelvox states it is waived at launch, so current buyers pay only the monthly fee.
Their words
It's the initial setup: your dedicated number, programming Nova for your menu/services, testing and go-live. It's waived at launch — you only pay the monthly subscription.
nelvox.caPricing FAQ, 'What does the $900 installation cover?'
- Contract and cancelling
Yes
All three plans are month to month with no minimum term, cancellable whenever you want, and plan changes are prorated upward.
Their words
No. All plans are commitment-free — you can cancel whenever you want. No contract, no minimum term.
nelvox.caPricing FAQ, 'Is there a minimum commitment?'
Which languages it speaks, and how it sounds
PartlyEnglish and FrenchPartlyChoose the voiceYesHear it first3 answers
- Languages
Partly
Two languages only, French and English, with automatic detection and mid-call switching; bilingual service is included on every tier and no third language is offered.
Their words
Nova detects the customer's language from the first words and continues in that language.
nelvox.caSection 'Included in all tiers', 'Bilingual FR / EN' card
- Choose or clone the voice
Partly
Nelvox tunes the voice and tone with you during test calls and advertises your voice and script as customizable, but nothing on the site offers voice cloning.
Their words
Test calls with your team. We adjust the voice, tone, and responses until you're satisfied.
nelvox.caSection 'From zero to live in 4 steps', step 2 'We test'
- Hear it before you buy
Yes
Two live demo numbers are published: a general Nova line and a restaurant demo that takes your order, both callable without signing up.
Their words
Call the restaurant demo — Nova takes your order: 506-712-0056
nelvox.caHero section, demo call-to-action button
Your phone number and where it works
YesKeep your numberNoMove your number inYesCanadaYesAustralia4 answers
- Keep your number
Yes
You keep your existing number and forward it to the dedicated Nova number, with the forwarding rule your choice and reversible at any time.
Their words
You keep your current number and forward it to Nova (simple call forwarding, reversible anytime) — nothing to port, nothing changes for your customers.
nelvox.caPricing FAQ, 'Do I keep my current phone number?'
- Move your number in
No
Nelvox's stated model is forwarding rather than porting: it provides its own dedicated number and says explicitly there is nothing to port.
Their words
Nova answers on a dedicated 506 number we provide. You keep your current number and forward it to Nova (simple call forwarding, reversible anytime) — nothing to port
nelvox.caPricing FAQ, 'Do I keep my current phone number?'
- Canada
Yes
Sold across Canada with a local number in the area code of your choice and CAD billing
Their words
Everywhere in Canada. Nova gets a local number in the area code of your choice and redirects your current line according to your rules.
nelvox.caFAQ, 'Does it work in my province?'
- Australia
Yes
the site names no US, UK, EU or Australian availability and positions itself against US providers.
Their words
Everywhere in Canada. Nova gets a local number in the area code of your choice and redirects your current line according to your rules.
nelvox.caFAQ, 'Does it work in my province?'
Who it is built for
PartlySeveral locations2 answers
- Industries it is set up for
Nelvox ships industry pages and configurations for restaurants, clinics, dealerships, salons and spas, contractors, gyms, cleaning and hotels, each with its own scripts and rules.
Their words
Nova adapts to your industry
nelvox.caSection 'Industries', heading above the eight industry cards
- Several locations or numbers
Partlyfrom Enterprise
Multi-location is listed only on the $599 Enterprise tier, which is also pitched at multi-location volume; no per-location or per-number price is published.
Getting set up and getting help
YesSetup helpPartlySupport2 answers
- Setup help
Yes
Nelvox does the whole setup — menu, hours, rules, test calls — and states most businesses are answering calls within 24 hours, with a 30-minute dashboard walkthrough.
Their words
Most businesses are live in 24 hours. We configure Nova with your menu, hours, and business rules, then run test calls before going live.
nelvox.caFAQ, 'How long does setup take?'
- Support
Partly
A local Moncton team on a 506 number is listed as 24/7 support on every tier, with email and a contact-page chat; the site states no response times or channel hours.
Their words
Local 24/7 support Dedicated 506 number, local technical team. Not a chatbot, real humans.
nelvox.caSection 'Included in all tiers', 'Local 24/7 support' card
Sources
- nelvox.ca/en/tarifsCost at 100 calls a month, Cost at 500 calls a month, What it bills by, Past your allowance and 11 more
- nelvox.ca/en/ai-receptionistTransfers to a person, Answers about your business, CRM, Zapier and webhooks, Choose or clone the voice and 3 more
- nelvox.ca/en/virtual-receptionist-canadaAfter-hours rules, Canada, Australia
- nelvox.ca/en/ai-receptionist-contractorsUrgent calls escalated, Asks your questions, Call summary by text
- nelvox.ca/en/ai-receptionist-clinicBooks appointments, Your trade’s software
- nelvox.ca/en/ai-receptionist-restaurantHear it before you buy
All read on October 15, 2026.
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Compare Nova by Nelvox with
Relay by Leva BuildA$199 (about $138) at 100 calls
fonio.ai€119 (about $133) at 100 calls
Rosie$149 at 100 calls
Wakeman$149 at 100 calls
Maple$150 at 100 calls
Kalyvox€136.50 (about $153) at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.