Nova by Nelvox vs Relay by Leva Build
The short answer
- Relay by Leva Build costs least: A$199 (about $138) a month for 100 calls and A$199 (about $138) for 500.
- Pick Relay by Leva Build if you want the lower bill.
 Nova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit site |  Relay by Leva BuildAustralian tradies on ServiceM8 who miss calls while they are on the toolsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Nova by NelvoxCA$199about $140 | Relay by Leva BuildA$199about $138Lowest |
| At 500 calls a month | Nova by NelvoxCA$369about $260 | Relay by Leva BuildA$199about $138Lowest |
| Advertised from | Nova by NelvoxCA$199 (about $140) a monthabout $140 | Relay by Leva BuildA$199 (about $138) a monthabout $138 |
| The advertised plan covers | Nova by NelvoxThe CA$199 (about $140) plan covers all 100 calls. | Relay by Leva BuildThe A$199 (about $138) plan covers all 100 calls. |
| Bills | Nova by Nelvoxper minute | Relay by Leva Buildflat fee |
| Keeps answering past your allowance | Nova by NelvoxYesCalls keep being answered past the allowance | Relay by Leva BuildNoThere is no allowance to exceed: the vendor sells unlimited calls at a flat rate |
| Free trial or plan | Nova by NelvoxNoThere is no free plan or trial on your own line | Relay by Leva BuildPartlyA seven-day free trial puts it on the real line with no card |
| Month to month, cancel online | Nova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you want | Relay by Leva BuildYesIt is sold month to month with cancellation at any time and no lock-in |
| On the call | ||
| Books appointments | Nova by NelvoxYesNova books during the call per the business's own rules | Relay by Leva BuildPartlyIt checks live ServiceM8 availability and captures the booking during the call |
| Transfers to a person | Nova by NelvoxYesNova transfers callers to the designated person and briefs them | Relay by Leva BuildNot stated |
| Human receptionists as backup | Nova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agents | Relay by Leva BuildNot stated |
| After-hours rules | Nova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by time | Relay by Leva BuildYesIt answers around the clock at the same rate |
| Urgent calls escalated | Nova by NelvoxYesNova listens for emergency keywords | Relay by Leva BuildPartlyEmergencies are detected from keywords and flagged as urgent inside the SMS summary |
| Texts your callers | Nova by NelvoxPartlyNova texts the caller automatically to confirm an order or booking | Relay by Leva BuildNot stated |
| Call summary by text | Nova by NelvoxYesThe business owner gets the call's details by SMS (or email) | Relay by Leva BuildYesAn SMS lands within seconds of the call ending carrying the caller's name, job detail |
| Language, privacy and trying it | ||
| Languages | Nova by NelvoxPartlyEnglish and French | Relay by Leva BuildNot stated |
| HIPAA, with a signed BAA | Nova by NelvoxNot stated | Relay by Leva BuildNot stated |
| Hear it before you buy | Nova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demo | Relay by Leva BuildYesThe home page offers a recorded sample of a real call |
| What it connects to | ||
| Google Calendar | Nova by NelvoxNot stated | Relay by Leva BuildYesServiceM8 scheduling is the headline integration |
| Outlook | Nova by NelvoxNot stated | Relay by Leva BuildNoOutlook, Microsoft 365 and Calendly are not mentioned anywhere on the site |
| Calendly | Nova by NelvoxNot stated | Relay by Leva BuildNoOutlook, Microsoft 365 and Calendly are not mentioned anywhere on the site |
| Your trade’s software | Nova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by system | Relay by Leva BuildPartlyServiceM8, the Australian trades job-management tool, is connected by OAuth |
| Keep your number | Nova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova number | Relay by Leva BuildYesYou keep the existing business number and divert it to Relay |
| In short | ||
| What it is | Nova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by Nelvox | Relay by Leva BuildRelay is Leva Build's AI phone receptionist for Australian trades businesses, answering calls around the clock in an Australian voice. It checks live ServiceM8 availability, captures booking details for the owner to confirm, and texts a summary after every call.All answers for Relay by Leva Build |
| Checked | Nova by NelvoxOctober 15, 2026 | Relay by Leva BuildOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.