Relay by Leva Build
AI receptionist for Australian trades, answering 24/7 on a flat monthly rate with ServiceM8 booking capture.
A month at 100 calls
A$199
about $138, on Relay, billed flat fee
| At 500 callson Relay | A$199about $138 |
|---|
8th lowest of 14 priced in Home services. The middle one costs about $124.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| RelayNo usage charge | A$199 (about $138) |
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- PartlyIt checks live ServiceM8 availability and captures the booking during the call
- Not statedTransfers to a person: not stated
- YesIt answers around the clock at the same rate
- YesAn SMS lands within seconds of the call ending carrying the caller's name, job detail
- Not statedHuman receptionists as backup: not stated
- Not statedLanguages: not stated
Good for
Australian tradies on ServiceM8 who miss calls while they are on the tools
Look elsewhere if
- your business is outside Australia
- you book in Outlook or Calendly
Close in cost:Nova by Nelvox CA$199 (about $140)fonio.ai €119 (about $133)Rosie $149Compare with the two closest
What it is
Relay is Leva Build's AI phone receptionist for Australian trades businesses, answering calls around the clock in an Australian voice. It checks live ServiceM8 availability, captures booking details for the owner to confirm, and texts a summary after every call.
Watch out
- The only free way onto Relay is a time-limited trial of the single $199/month plan — advertised as 7 days on the product, ServiceM8, compare and plumber pages (and as 14 days in two of the vendor's own articles). There is no standing $0 tier, so after the trial window the phone line stops being answered unless the buyer pays the full flat rate.
- The marketing copy says Relay "books the job straight into ServiceM8" and claims "native ServiceM8 job creation", but the ServiceM8 page's own FAQ answers "Does Relay create jobs in ServiceM8 automatically?" with "Not yet." In practice the booking is captured and sent to the owner, who confirms it and creates the job manually. A buyer expecting unattended job creation from the headline will not get it.
All 25 answers
Every answer comes from Relay by Leva Build’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
A$199 (about $138) at 100 callsA$199 (about $138) at 500Billed flat feeNoKeeps answering past the allowance4 answers
- Cost at 100 calls a month
A$199 (about $138) a month on Relay for 100 calls of 2.5 minutes.
Their words
$199 /month Flat-rate phone answering service. No per-minute charges.
levasolutions.com.auSimple Pricing section, single plan card
- Cost at 500 calls a month
A$199 (about $138) a month on Relay for 500 calls of 2.5 minutes.
Their words
$199 /month Flat-rate phone answering service. No per-minute charges.
levasolutions.com.auSimple Pricing section, single plan card
- What it bills by
One flat monthly fee covers any call volume: the vendor states there are no per-minute and no per-call charges, and no after-hours surcharge.
Their words
Flat-rate phone answering service. No per-minute charges.
levasolutions.com.auSimple Pricing section, under the $199/month figure
- Past your allowance
No
There is no allowance to exceed: the vendor sells unlimited calls at a flat rate, so no overage rate, auto-upgrade or cut-off is published.
Their words
$199/mo flat rate — unlimited calls
levasolutions.com.auAI Receptionist comparison card, first bullet
What it does on the call
PartlyBooksYesAfter hoursPartlyUrgent callsYesAsks your questionsYesAnswers about your business5 answers
- Books appointments
Partly
It checks live ServiceM8 availability and captures the booking during the call, but the vendor says it does not create the job itself; you confirm it afterwards.
Their words
Not yet. After qualifying the call, Relay captures the booking with the caller's name, contact details, job description, urgency, and preferred time, and sends it to you straight away. You confirm it and create the job in ServiceM8.
levasolutions.com.auServiceM8 + AI receptionist FAQ, 'Does Relay create jobs in ServiceM8 automatically?'
- After-hours rules
Yes
It answers around the clock at the same rate, and conditional forwarding lets a business send only unanswered or busy-hour calls to Relay.
Their words
Set up conditional call forwarding so calls only go to Relay when you're busy, on another call, or don't answer within a few rings. You stay in control of which calls Relay picks up.
levasolutions.com.auFAQ, 'Can I use Relay as an overflow call answering service?'
- Urgent calls escalated
Partly
Emergencies are detected from keywords and flagged as urgent inside the SMS summary, but the vendor describes no separate on-call paging or escalation path.
Their words
Relay detects urgency keywords like "burst pipe", "flooding", and "gas leak". Emergency calls get flagged as urgent in your SMS summary so you can prioritise them.
levasolutions.com.auFAQ, 'Can Relay handle emergency plumbing calls?'
- Asks your questions
Yes
Call-handling rules and AI instructions are editable after launch, and the trade pages list the qualifying details captured on every call.
Their words
You can update business details, call-handling rules, AI instructions and notification destinations. Review and confirm the proposed change.
levasolutions.com.auManage settings with Ask Leva, second bullet
- Answers about your business
Yes
Onboarding reads the business website and ServiceM8 service list so the agent answers service, pricing, hours and service-area questions without a callback.
Their words
Relay knows your services, pricing, hours, and service areas. General enquiries get handled on the spot.
levasolutions.com.auHow It Works step 03, 'Your Business Knowledge' card
What you get after the call
YesSummary by text1 answer
- Call summary by text
Yes
An SMS lands within seconds of the call ending carrying the caller's name, job detail, urgency and a tap-to-call-back number.
Their words
After every call, you get an SMS with the caller's name, job details, urgency, and phone number. Tap to call back.
levasolutions.com.auHow It Works step 03, 'SMS Summaries' card
What it connects to
YesGoogle CalendarNoOutlookNoCalendlyPartlyCRM and ZapierPartlyTrade software5 answers
- Google Calendar
Yes
ServiceM8 scheduling is the headline integration and Google Calendar is checked alongside it
Their words
Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
levasolutions.com.au'Google Calendar Too' panel below the comparison columns
- Outlook
No
Outlook, Microsoft 365 and Calendly are not mentioned anywhere on the site.
Their words
Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
levasolutions.com.au'Google Calendar Too' panel below the comparison columns
- Calendly
No
Outlook, Microsoft 365 and Calendly are not mentioned anywhere on the site.
Their words
Use Google Calendar alongside ServiceM8? Relay checks both. It syncs your availability across both systems so you never get double-booked
levasolutions.com.au'Google Calendar Too' panel below the comparison columns
- CRM, Zapier and webhooks
Partly
Customer lookup and booking capture run through ServiceM8 only, and the vendor explicitly rules out Zapier or middleware; no webhook or other CRM is documented.
Their words
Relay connects to your ServiceM8 account and works during the call — looking up existing customers, checking your live calendar for availability, and capturing the booking for you to confirm. No copy-paste, no Zapier, no middleware.
levasolutions.com.auServiceM8 + AI receptionist FAQ, 'Does Relay integrate directly with ServiceM8?'
- Your trade’s software
Partly
ServiceM8, the Australian trades job-management tool, is connected by OAuth and included in the flat fee; no other trade platform such as Jobber or Housecall Pro is supported.
Their words
ServiceM8 integration is included in the $199/mo flat rate. No setup fee, no per-minute charges, and a 7-day free trial.
levasolutions.com.auServiceM8 + AI receptionist FAQ, 'Is there a setup fee for the ServiceM8 integration?'
Trying it, starting and leaving
PartlyFree trialNoCard to startYesSign up without a callNoSetup feeYesMonth to month5 answers
- Free trial or free plan
Partly
A seven-day free trial puts it on the real line with no card, but there is no standing free plan once the week is up.
Their words
No credit card required. Cancel anytime. Works with any ServiceM8 plan.
levasolutions.com.auClosing 'Start Your 7-Day Free Trial' block, line under the buttons
- Card required to start
No
The vendor states twice that the trial starts without payment details, on the ServiceM8 page and on the plumbers page.
Their words
Try Relay free for 7 days. No credit card. No contracts.
levasolutions.com.auClosing CTA, 'Ready to stop missing calls?'
- Sign up without a sales call
Yes
Every call to action goes to a self-serve checkout URL for the trial rather than a demo booking, and the demo itself needs no signup.
Their words
We'll create a personalised demo using your website. No signup required.
levasolutions.com.auHero section, under the headline
- Setup fee
No
There is no one-time onboarding charge; custom onboarding with the team is listed inside the flat monthly plan instead.
Their words
No setup fee. No per-minute charges. 7-day free trial.
levasolutions.com.auHero intro paragraph
- Contract and cancelling
Yes
It is sold month to month with cancellation at any time and no lock-in; the vendor publishes no annual term or exit fee.
Their words
No contracts — cancel anytime
levasolutions.com.auSimple Pricing plan bullet list, last bullet
Which languages it speaks, and how it sounds
YesHear it first1 answer
- Hear it before you buy
Yes
The home page offers a recorded sample of a real call plus a personalized demo generated from your own website address, with no signup.
Their words
Listen to a real call Hear how Relay sounds on an actual customer call
levasolutions.com.auHow It Works step 01, audio player caption
Your phone number and where it works
YesKeep your numberYesAustralia2 answers
- Keep your number
Yes
You keep the existing business number and divert it to Relay; the vendor says no new number or hardware is needed.
Their words
You set up call forwarding on your existing number — no new phone number needed, no hardware, no long-term contracts.
levasolutions.com.auFAQ, 'How quickly can I set up Relay?'
- Australia
Yes
It is sold to Australian trades businesses in AUD with an Australian voice
Their words
Relay works for any trades business in Australia — electricians, plumbers, HVAC technicians, builders, landscapers, and more.
levasolutions.com.auFAQ, 'Is Relay available for all trades in Australia?'
Who it is built for
1 answer
- Industries it is set up for
Dedicated pages and trade-trained intake exist for six trades, with per-trade urgency keywords such as burst pipe and gas leak on the plumbing page.
Their words
The AI is trained on trade-specific language so it understands emergency callouts, quote requests, and job bookings.
levasolutions.com.auFAQ, 'Is Relay available for all trades in Australia?'
Getting set up and getting help
YesSetup help1 answer
- Setup help
Yes
The vendor trains the agent from your website, runs custom onboarding with your team, and says most businesses are answering calls within a day.
Their words
Most trades businesses are live within 24 hours. We read your website to train the AI on your services, hours, and service areas.
levasolutions.com.auFAQ, 'How quickly can I set up Relay?'
Sources
- levasolutions.com.au/relayCost at 100 calls a month, Cost at 500 calls a month, What it bills by, After-hours rules and 9 more
- levasolutions.com.au/relay/servicem8Books appointments, Google Calendar, Outlook, Calendly and 3 more
- levasolutions.com.au/relay/plumbersUrgent calls escalated, Card required to start, Sign up without a sales call
- levasolutions.com.au/relay/ai-vs-virtual-receptionistPast your allowance
- levasolutions.com.au/help/relay/getting-startedAsks your questions
All read on October 15, 2026.
Is this yours? Claim it free to send us changes, or feature it in Home services.
Compare Relay by Leva Build with
Nova by NelvoxCA$199 (about $140) at 100 calls
fonio.ai€119 (about $133) at 100 calls
Rosie$149 at 100 calls
Wakeman$149 at 100 calls
Maple$150 at 100 calls
RingCentral AI Receptionist$124 at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.