Nova by Nelvox vs Wakeman
The short answer
- Nova by Nelvox costs least: CA$199 (about $140) a month for 100 calls and CA$369 (about $260) for 500.
- Pick Nova by Nelvox if you want the lower bill.
 Nova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit site |  Wakemanplumbing, HVAC and electrical shops with 2-15 trucks that miss after-hours callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Nova by NelvoxCA$199about $140Lowest | Wakeman$149 |
| At 500 calls a month | Nova by NelvoxCA$369about $260Lowest | Wakeman$641.50 |
| Advertised from | Nova by NelvoxCA$199 (about $140) a monthabout $140 | Wakeman$149 a month |
| The advertised plan covers | Nova by NelvoxThe CA$199 (about $140) plan covers all 100 calls. | WakemanThe $149 plan covers all 100 calls. |
| Bills | Nova by Nelvoxper minute | Wakemanper minute |
| Keeps answering past your allowance | Nova by NelvoxYesCalls keep being answered past the allowance | WakemanYesPast the included minutes you pay a published per-minute rate by plan |
| Free trial or plan | Nova by NelvoxNoThere is no free plan or trial on your own line | WakemanPartlyYou can forward your real business line to it |
| Month to month, cancel online | Nova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you want | WakemanYesMonth to month with no minimum term |
| On the call | ||
| Books appointments | Nova by NelvoxYesNova books during the call per the business's own rules | WakemanPartlyIt can book on the call and write the job into Jobber, but booking ships switched off |
| Transfers to a person | Nova by NelvoxYesNova transfers callers to the designated person and briefs them | WakemanPartlyA caller who asks for a person a second time |
| Human receptionists as backup | Nova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agents | WakemanNoNo people at Wakeman take over a call |
| After-hours rules | Nova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by time | WakemanYesYou set weekly business hours per day |
| Urgent calls escalated | Nova by NelvoxYesNova listens for emergency keywords | WakemanYesSix named hazards trigger scripted safety steps |
| Texts your callers | Nova by NelvoxPartlyNova texts the caller automatically to confirm an order or booking | WakemanPartlyIt texts a caller the booking details or a follow-up after a dropped call |
| Call summary by text | Nova by NelvoxYesThe business owner gets the call's details by SMS (or email) | WakemanYesThe job reaches you by text right after the call, with a dashboard Today screen as well |
| Language, privacy and trying it | ||
| Languages | Nova by NelvoxPartlyEnglish and French | WakemanNo20+ languages |
| HIPAA, with a signed BAA | Nova by NelvoxNot stated | WakemanNot stated |
| Hear it before you buy | Nova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demo | WakemanYesThere is a public demo number you can call and role-play a customer on |
| What it connects to | ||
| Google Calendar | Nova by NelvoxNot stated | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Outlook | Nova by NelvoxNot stated | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Calendly | Nova by NelvoxNot stated | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman |
| Your trade’s software | Nova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by system | WakemanPartlyJobber is supported on every plan once booking is on |
| Keep your number | Nova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova number | WakemanYesYou keep your existing number and switch on conditional forwarding with a short dial code |
| In short | ||
| What it is | Nova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by Nelvox | WakemanWakeman is an AI phone receptionist for US home-services contractors that answers the calls a team misses, triages emergencies and writes the job down. It books into Jobber once the owner switches booking on.All answers for Wakeman |
| Checked | Nova by NelvoxOctober 15, 2026 | WakemanOctober 16, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.