Wakeman
AI phone receptionist for US plumbing, HVAC, electrical, roofing and restoration shops.
A month at 100 calls
$149
on After Hours, billed per minute
| At 500 callson Front Desk | $641.50 |
|---|
9th lowest of 14 priced in Home services. The middle one costs about $124.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| After HoursWithin the 300 minutes included | $149 |
| Front DeskWithin the 750 minutes included | $349 |
| DispatchWithin the 2,000 minutes included | $829 |
| Free trialA trial or limited-time offer, not a monthly plan | Can’t cover it |
Each call is rounded up to the whole minute (3 min for a 2½-minute call).
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- PartlyIt can book on the call and write the job into Jobber, but booking ships switched off
- PartlyA caller who asks for a person a second time
- YesYou set weekly business hours per day
- YesThe job reaches you by text right after the call, with a dashboard Today screen as well
- NoNo people at Wakeman take over a call
- No20+ languages
Good for
plumbing, HVAC and electrical shops with 2-15 trucks that miss after-hours calls
Look elsewhere if
- you want a person to take over a call
- you book in Google Calendar, Outlook or Calendly
Close in cost:Rosie $149Maple $150Kalyvox €136.50 (about $153)Compare with the two closest
What it is
Wakeman is an AI phone receptionist for US home-services contractors that answers the calls a team misses, triages emergencies and writes the job down. It books into Jobber once the owner switches booking on.
Watch out
- Wakeman sells in the United States only and answers the availability question with one word: 'The United States.' A UK, EU, Canadian or Australian contractor gets no local number, no non-USD billing and no stated GDPR terms; the product is also English-only, and its sole scheduling integration (Jobber) is configured through US postal address checking.
- The only free way in is a time-and-usage-limited trial: 14 days or 500 answered minutes, whichever comes first. There is no standing $0 plan. When it expires without a plan chosen, answering stops and calls revert to the on-call phone, so a shop cannot stay on it as a low-volume free tier.
All 35 answers
Every answer comes from Wakeman’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
$149 at 100 calls$641.50 at 500Billed per minuteYesKeeps answering past the allowanceYesSpam not billed5 answers
- Cost at 100 calls a month
$149 a month on After Hours for 100 calls of 2.5 minutes (300 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call).
- Cost at 500 calls a month
$641.50 a month on Front Desk for 500 calls of 2.5 minutes (1,500 billed minutes). Each call is rounded up to the whole minute (3 min for a 2½-minute call).
- What it bills by
Every plan meters answered talk time in minutes, with each call rounded up to the next whole minute, so a 2.5-minute call bills as three.
Their words
Answered calls count, and so do the callbacks Wakeman makes to new requests if you switch those on. Each call is rounded up to the next whole minute. Minutes reset every month and don't roll over.
wakeman.aiHow minutes work section, '3 min call = 3 min' panel
- Past your allowance
Yes
Past the included minutes you pay a published per-minute rate by plan, the plan never upgrades itself, and a spend limit you set pushes further calls to your on-call phone.
Their words
After the minutes in your plan: $0.59 a minute on After Hours, $0.39 on Front Desk and $0.29 on Dispatch. Each call is rounded up to the next whole minute.
wakeman.aiPricing questions, 'What do extra minutes cost?'
- Spam calls not billed
Yes
Robocalls and sales calls are answered but never billed and never count toward the plan minutes or the spend limit, and very short calls are excluded too.
Their words
Robocalls, wrong numbers and sales pitches are answered but never billed.
wakeman.aiHow minutes work section, 'Spam = $0' panel
What it does on the call
PartlyBooksPartlyTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsPartlyAnswers about your businessPartlyTexts callers8 answers
- Books appointments
Partly
It can book on the call and write the job into Jobber, but booking ships switched off and it only offers windows you set in Wakeman rather than reading your real calendar.
Their words
Booking is off until you turn it on. Once it is on, Wakeman offers only the time windows you choose, so you decide exactly what a caller can be booked into, and each booked job lands in Jobber with the customer, the checked address and the arrival time. It doesn't read your Jobber calendar.
wakeman.aiIntro paragraph under the page title
- Transfers to a person
Partly
A caller who asks for a person a second time, is angry or has a complaint is put through to your on-call phone; the vendor describes no warm hand-off briefing, and the transfer fails if that phone is the forwarding line.
Their words
Callers who ask for a person a second time, are angry, or have a complaint are put through to your on-call phone. If that phone is the same line that forwards to Wakeman, it can't be rung without the call coming straight back, so Wakeman takes a message for you instead.
wakeman.aiFAQ, 'Will callers know they are talking to an AI?'
- After-hours rules
Yes
You set weekly business hours per day; the entry plan answers only while closed and the two higher plans answer missed calls at any hour, with no holiday calendar yet.
Their words
You set your opening hours for each day of the week in Wakeman. Outside them, the calls your team misses are answered by Wakeman. Inside them, calls ring your team as they do today. There is no holiday calendar yet.
wakeman.aiFAQ, 'How does it know when we are closed?'
- Urgent calls escalated
Yes
Six named hazards trigger scripted safety steps and a call to the on-call phone during the call, with lesser urgent jobs such as no heat sent as an immediate text instead.
Their words
Gas, carbon monoxide, fire or smoke, sparks, water near electrics, major flooding and sewage backups. Each has safety steps written in advance, and each tries your on-call phone while the caller is still on the line.
wakeman.aiFAQ, 'Which emergencies does Wakeman recognise?'
- Human receptionists as backup
No
No people at Wakeman take over a call: anything the AI cannot handle is routed to the contractor's own on-call phone or written down as a message for the morning.
Their words
It takes a clear message — who, where, what's wrong — and it shows up on your Today screen with a button to call them back. Anything dangerous rings whoever is on call.
wakeman.aiQuestions owners ask, 'What if it can't help the caller?'
- Asks your questions
Yes
Your trade, your service list, the work you refuse and your house rules become one instruction set the AI follows, and it sorts emergency from urgent from routine from sales calls.
Their words
Everything you tell us about your trade, services, the work you don't do and your house rules goes into one set of instructions the AI follows. It isn't a fixed script per trade.
wakeman.aiThe details, Stage 2 · Questions for your trade
- Answers about your business
Partly
Setup reads your website and Google listing and it quotes the call-out fees you switch on, but it is instructed never to quote repair, replacement, warranty or financing prices.
Their words
It's told never to quote repair prices, replacements, warranties, insurance or financing, or to compare you with other companies, and only to mention the call-out fees you switch on.
wakeman.aiThe details, Stage 5 · Price, times, booking
- Texts your callers
Partly
It texts a caller the booking details or a follow-up after a dropped call, but only with consent given on the call and the vendor describes no two-way texting conversation.
Their words
When a call with Wakeman drops or ends without a booking, it texts the caller back — if they agreed to texts on the call — and sends your on-call phone — or yours, if nobody is on call — the caller's name, number, the problem and the address it heard.
wakeman.aiFAQ, 'Does Wakeman text back missed calls?'
What you get after the call
YesSummary by textYesRecordings and transcripts2 answers
- Call summary by text
Yes
The job reaches you by text right after the call, with a dashboard Today screen as well, and the dashboard shows whether each text actually arrived.
Their words
After a booking, it texts the caller the details, and texts the tech the job is assigned to (or you, if no tech is set) the address and the job. Your dashboard shows whether each text arrived.
wakeman.aiThe details, Stage 6 · After the call
- Recordings and transcripts
Yes
Every call is recorded, transcribed and summarized for review, and the call list exports to a spreadsheet; calls where the AI notice cannot be shown are deleted.
Their words
Every call is sorted for you to review, and you can download your call list as a spreadsheet.
wakeman.aiThe details, Stage 6 · After the call
What it connects to
NoGoogle CalendarNoOutlookNoCalendlyPartlyCRM and ZapierPartlyTrade software5 answers
- Google Calendar
No
No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into.
Their words
Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there.
wakeman.aiThe details, 'Where booked jobs can go'
- Outlook
No
No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into.
Their words
Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there.
wakeman.aiThe details, 'Where booked jobs can go'
- Calendly
No
No calendar product is connected: times come from availability you set inside Wakeman, and the vendor states explicitly it does not even read the Jobber calendar it writes jobs into.
Their words
Wakeman doesn't read your Jobber calendar; it offers the times you set in Wakeman, and a job can still fail to reach Jobber or clash with one already there.
wakeman.aiThe details, 'Where booked jobs can go'
- CRM, Zapier and webhooks
Partly
Jobber is the only system it writes callers and jobs into, matching clients by phone number; the vendor publishes no Zapier connector or webhook for sending call data elsewhere.
Their words
It finds existing customers by phone number, so a repeat caller doesn't become a duplicate customer. If they have several properties, it picks the one whose street matches what the caller just said.
wakeman.aiWhat actually happens, 'It looks for the customer you already have'
- Your trade’s software
Partly
Jobber is supported on every plan once booking is on; ServiceTitan is explicitly not supported and Housecall Pro is not generally available, which rules out two of the big three field platforms.
Their words
We started with Jobber because Jobber lets any company connect to it. Housecall Pro is not generally available yet: it only lets approved partners connect, and we aren't one yet. Wakeman does not connect to ServiceTitan.
wakeman.aiQuestions Jobber shops ask, 'What if I use Housecall Pro or ServiceTitan instead?'
Trying it, starting and leaving
PartlyFree trialNoCard to startYesSign up without a callNoSetup feeYesMonth to month5 answers
- Free trial or free plan
Partly
You can forward your real business line to it and run it on live customer calls for the whole trial period before paying anything.
Their words
The trial runs 14 days or 500 minutes of answering, whichever comes first. No card to start. Pick a plan before its last two days and nothing is charged until the trial ends. Keep your number.
wakeman.aiIntro paragraph under the page title
- Card required to start
No
No card is taken to start and none is held during the trial, so nothing can be charged unless you actively pick a plan before it ends.
Their words
There is no card on file, so nothing is charged unless you choose a plan
wakeman.aiPricing questions, 'What happens when the 14 days end?'
- Sign up without a sales call
Yes
You sign up from the website in about ten minutes with no demo call, though guided setup with the team is offered free as an option.
Their words
Nothing to install and nothing for your techs to download. Your customers' calls don't change until the last step.
wakeman.aiSetting it up, 'Three steps, about ten minutes'
- Setup fee
No
The vendor states there is no setup fee at all, and contrasts itself with answering services that charge one; guided onboarding is also free.
Their words
No setup fee and no minimum term. You can cancel through the self-service billing portal without a phone call, effective at the end of the current period.
wakeman.aiPricing questions, 'Is there a setup fee or a minimum contract?'
- Contract and cancelling
Yes
Month to month with no minimum term, cancellation self-served in the billing portal at period end, plus a full refund of the first payment within 30 days.
Their words
No setup fee and no minimum term. You can cancel through the self-service billing portal without a phone call, effective at the end of the current period.
wakeman.aiPricing questions, 'Is there a setup fee or a minimum contract?'
Which languages it speaks, and how it sounds
No20+ languagesYesHear it first2 answers
- Languages
No
English only on every plan; the vendor states this plainly twice when comparing itself with rivals that advertise 14 and 20+ languages, including Spanish.
Their words
Not today. Wakeman answers in English only. NextPhone lists 14 languages, including Spanish.
wakeman.aiFAQ, 'Does Wakeman answer in Spanish?'
- Hear it before you buy
Yes
There is a public demo number you can call and role-play a customer on, plus a recorded 53-second example call with a full transcript on the home page.
Their words
Call our demo line and play the customer: (503) 765-9727
wakeman.aiHear it section, below the example transcript
Your phone number and where it works
YesKeep your numberNoMove your number inNoUSNoAustralia4 answers
- Keep your number
Yes
You keep your existing number and switch on conditional forwarding with a short dial code so only unanswered calls reach Wakeman; one code undoes it.
Their words
Set your phone to forward only the calls you don't answer. Don't set it to ring your phone and Wakeman at the same time; some phone systems get that wrong.
wakeman.aiThe details, 'Let your phone ring first'
- Move your number in
No
Porting is not offered and is deliberately avoided: your number stays with your existing carrier, which also means there is nothing to port back when you leave.
Their words
Your number stays with your phone company. Forwarding is something you switch on with them, and you can switch it off the same way.
wakeman.aiThe details, 'We never take over your number'
- United States
No
Sold in the United States only, so Canadian, UK, EU and Australian businesses are not served
Their words
Where is Wakeman available? The United States.
wakeman.aiCommon questions, 'Where is Wakeman available?'
- Australia
No
Sold in the United States only, so Canadian, UK, EU and Australian businesses are not served
Their words
Where is Wakeman available? The United States.
wakeman.aiCommon questions, 'Where is Wakeman available?'
Who it is built for
PartlySeveral locations2 answers
- Industries it is set up for
Five trades get deep setup and sourced pages, with roughly twenty further trades supported from the same configuration and one shared set of hazard rules.
Their words
Plumbing, HVAC, roofing, restoration and electrical have the deepest pages, with sourced figures for what a missed call costs. Setup also takes garage door, pest control, landscaping, lawn care, pool service, cleaning, pressure washing, handyman, painting, remodeling, construction
wakeman.aiFAQ, 'Which trades does Wakeman support?'
- Several locations or numbers
Partly
Several locations are supported but each runs as its own separate account with its own monthly fee, discounted 10-20% by location count and set up by email rather than self-serve.
Their words
Each location runs as its own Wakeman account, and every location's bill is lower: 10% off for 3–9 locations, 15% for 10–24, 20% for 25 or more.
wakeman.aiBelow the plan cards, 'Several locations?' paragraph
Getting set up and getting help
YesSetup helpPartlySupport2 answers
- Setup help
Yes
Self setup takes about ten minutes in three steps, and the team will do it with you free and review your calls with you for the first two weeks.
Their words
It is the same free trial as signing up yourself: Front Desk free for 14 days or 500 minutes of calls, whichever comes first, with no card. The setup help and the two weeks of call review cost nothing.
wakeman.aiFAQ, 'What does it cost?'
- Support
Partly
You reach the team by phone, text or email with no contact form, but no support hours or response time are published anywhere on the site.
Their words
Our team: call or text (775) 510-2241, or email info@wakeman.ai.
wakeman.aiQuestions owners ask, 'Who do I talk to if something goes wrong?'
Sources
- wakeman.ai/pricingCost at 100 calls a month, Cost at 500 calls a month, What it bills by, Past your allowance and 6 more
- wakeman.ai/how-it-worksAsks your questions, Answers about your business, Call summary by text, Recordings and transcripts and 6 more
- wakeman.ai/integrations/jobberBooks appointments, CRM, Zapier and webhooks, Your trade’s software
- wakeman.aiHuman receptionists as backup, Hear it before you buy, Support
- wakeman.ai/after-hours-answering-serviceTransfers to a person, After-hours rules
- wakeman.ai/aboutUnited States, Australia
- wakeman.ai/emergency-answering-serviceUrgent calls escalated
- wakeman.ai/features/missed-call-text-backTexts your callers
- wakeman.ai/vs/nextphoneLanguages
- wakeman.ai/answering-serviceIndustries it is set up for
- wakeman.ai/setup-includedSetup help
All read on October 16, 2026.
Is this yours? Claim it free to send us changes, or feature it in Home services.
Compare Wakeman with
Rosie$149 at 100 calls
Maple$150 at 100 calls
Kalyvox€136.50 (about $153) at 100 calls
Reception by GlossGenius$153 at 100 calls
Boulevard AI Receptionist (Beau)$155 at 100 calls
Nova by NelvoxCA$199 (about $140) at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.