Wakeman vs Nova by Nelvox
The short answer
- Nova by Nelvox costs least: CA$199 (about $140) a month for 100 calls and CA$369 (about $260) for 500.
- Pick Nova by Nelvox if you want the lower bill.
 Wakemanplumbing, HVAC and electrical shops with 2-15 trucks that miss after-hours callsVisit site |  Nova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Wakeman$149 | Nova by NelvoxCA$199about $140Lowest |
| At 500 calls a month | Wakeman$641.50 | Nova by NelvoxCA$369about $260Lowest |
| Advertised from | Wakeman$149 a month | Nova by NelvoxCA$199 (about $140) a monthabout $140 |
| The advertised plan covers | WakemanThe $149 plan covers all 100 calls. | Nova by NelvoxThe CA$199 (about $140) plan covers all 100 calls. |
| Bills | Wakemanper minute | Nova by Nelvoxper minute |
| Keeps answering past your allowance | WakemanYesPast the included minutes you pay a published per-minute rate by plan | Nova by NelvoxYesCalls keep being answered past the allowance |
| Free trial or plan | WakemanPartlyYou can forward your real business line to it | Nova by NelvoxNoThere is no free plan or trial on your own line |
| Month to month, cancel online | WakemanYesMonth to month with no minimum term | Nova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you want |
| On the call | ||
| Books appointments | WakemanPartlyIt can book on the call and write the job into Jobber, but booking ships switched off | Nova by NelvoxYesNova books during the call per the business's own rules |
| Transfers to a person | WakemanPartlyA caller who asks for a person a second time | Nova by NelvoxYesNova transfers callers to the designated person and briefs them |
| Human receptionists as backup | WakemanNoNo people at Wakeman take over a call | Nova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agents |
| After-hours rules | WakemanYesYou set weekly business hours per day | Nova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by time |
| Urgent calls escalated | WakemanYesSix named hazards trigger scripted safety steps | Nova by NelvoxYesNova listens for emergency keywords |
| Texts your callers | WakemanPartlyIt texts a caller the booking details or a follow-up after a dropped call | Nova by NelvoxPartlyNova texts the caller automatically to confirm an order or booking |
| Call summary by text | WakemanYesThe job reaches you by text right after the call, with a dashboard Today screen as well | Nova by NelvoxYesThe business owner gets the call's details by SMS (or email) |
| Language, privacy and trying it | ||
| Languages | WakemanNo20+ languages | Nova by NelvoxPartlyEnglish and French |
| HIPAA, with a signed BAA | WakemanNot stated | Nova by NelvoxNot stated |
| Hear it before you buy | WakemanYesThere is a public demo number you can call and role-play a customer on | Nova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demo |
| What it connects to | ||
| Google Calendar | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman | Nova by NelvoxNot stated |
| Outlook | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman | Nova by NelvoxNot stated |
| Calendly | WakemanNoNo calendar product is connected: times come from availability you set inside Wakeman | Nova by NelvoxNot stated |
| Your trade’s software | WakemanPartlyJobber is supported on every plan once booking is on | Nova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by system |
| Keep your number | WakemanYesYou keep your existing number and switch on conditional forwarding with a short dial code | Nova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova number |
| In short | ||
| What it is | WakemanWakeman is an AI phone receptionist for US home-services contractors that answers the calls a team misses, triages emergencies and writes the job down. It books into Jobber once the owner switches booking on.All answers for Wakeman | Nova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by Nelvox |
| Checked | WakemanOctober 16, 2026 | Nova by NelvoxOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.