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Nova by Nelvox vs Maple

The short answer

  • Nova by Nelvox costs least at 100 calls a month: CA$199 (about $140).
  • Maple costs least at 500: $150.
  • Pick Nova by Nelvox if you want the lower bill at 100 calls or bookings made during the call.
  • Pick Maple if you want the lower bill at 500 calls.
Nova by Nelvox vs Maple, compared
Nova by Nelvoxbilingual Canadian small businesses that miss calls during rush or after hoursVisit siteMapleindependent restaurants and multi-unit groups that lose phone orders during a rushVisit site
Cost
At 100 calls a monthNova by NelvoxCA$199about $140LowestMaple$150
At 500 calls a monthNova by NelvoxCA$369about $260Maple$150Lowest
Advertised fromNova by NelvoxCA$199 (about $140) a monthabout $140Maple$150 a month
The advertised plan coversNova by NelvoxThe CA$199 (about $140) plan covers all 100 calls.MapleThe $150 plan covers all 100 calls.
BillsNova by Nelvoxper minuteMapleflat fee
Keeps answering past your allowanceNova by NelvoxYesCalls keep being answered past the allowanceMapleNoThere is no allowance to exceed and no overage rate published: Maple states minutes
Free trial or planNova by NelvoxNoThere is no free plan or trial on your own lineMapleNoThere is no free plan and no free trial on a real line: onboarding requires a card
Month to month, cancel onlineNova by NelvoxYesAll three plans are month to month with no minimum term, cancellable whenever you wantMaplePartlyMarketing promises month-to-month with no contracts
On the call
Books appointmentsNova by NelvoxYesNova books during the call per the business's own rulesMaplePartlyReservations are booked, changed and canceled during the call
Transfers to a personNova by NelvoxYesNova transfers callers to the designated person and briefs themMapleYesAutomated transfer is included on the entry plan with a configurable handoff number
Human receptionists as backupNova by NelvoxNoThe humans behind a failed call are your own team, not Nelvox agentsMapleNoThe documented fallback chain ends with the restaurant's own staff
After-hours rulesNova by NelvoxYesNova answers 24/7/365 and the forwarding rule itself can differ by timeMapleYesMaple answers 24/7 and the vendor states it can give different responses when the restaurant is closed
Urgent calls escalatedNova by NelvoxYesNova listens for emergency keywordsMapleNot stated
Texts your callersNova by NelvoxPartlyNova texts the caller automatically to confirm an order or bookingMaplePartlyThe agent can text order links, booking links, payment links and custom messages
Call summary by textNova by NelvoxYesThe business owner gets the call's details by SMS (or email)MaplePartlyEvery call gets a written AI summary, but in the dashboard rather than by SMS
Language, privacy and trying it
LanguagesNova by NelvoxPartlyEnglish and FrenchMaplePartly5 languages
HIPAA, with a signed BAANova by NelvoxNot statedMapleNot stated
Hear it before you buyNova by NelvoxYesTwo live demo numbers are published: a general Nova line and a restaurant demoMaplePartlySeven recorded sample calls across cuisines
What it connects to
Google CalendarNova by NelvoxNot statedMapleNoBookings land in OpenTable, not in a personal calendar
OutlookNova by NelvoxNot statedMapleNoBookings land in OpenTable, not in a personal calendar
CalendlyNova by NelvoxNot statedMapleNoBookings land in OpenTable, not in a personal calendar
Your trade’s softwareNova by NelvoxPartlyNelvox says scheduling and EMR compatibility varies by systemMapleYesThe connections are restaurant-specific: Toast, Square, Clover, Shift4 Dine, Lightspeed
Keep your numberNova by NelvoxYesYou keep your existing number and forward it to the dedicated Nova numberMapleYesThe recommended setup keeps your existing line
In short
What it isNova by NelvoxNova is Nelvox's AI phone receptionist for Canadian small businesses, answering calls in French or English around the clock. Nelvox configures it for each business, takes orders, bookings and messages, and transfers calls that need a person.All answers for Nova by NelvoxMapleMaple is an AI phone agent for restaurants that answers calls around the clock, handles hours and FAQ questions, and transfers callers to staff. Its Pro tier also takes phone orders into the POS and books OpenTable reservations.All answers for Maple
CheckedNova by NelvoxOctober 15, 2026MapleOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.