Skaala

$100 a month on Essential for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $110.

$200 a month on Business for 500 calls of 2.5 minutes (1,250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $215.

Both public plans are flat monthly fees with an included pool of call minutes, so usage is metered per minute rather than per call or per caller.

Yes

Calls keep being answered past the allowance; extra minutes are billed at a published per-minute rate and the vendor warns you as the limit approaches.

Partly

The AI answers first and screens callers by intent instead of blocking numbers, but the vendor states plainly it is not a carrier spam blocker and never says screened calls skip your minute allowance.

Yes

It completes the booking during the call against staff availability and sends the caller an SMS confirmation, rather than only texting a booking link.

Yes

Transfers run on rules you configure for urgency, VIP callers or a caller asking for a person, and the vendor says a spoken handoff message precedes the transfer.

Yes

Answering runs 24/7 including evenings, weekends and holidays, and the agent works from your business hours so it can behave differently outside them.

Yes

The AI captures urgency during intake, flags the call and transfers to the on-call person with the address and reason already stated, per rules you approve.

No

No human agents stand behind the AI: unusual calls are handed to your own team, and a call the AI cannot take is forwarded to your backup number, not to Skaala staff.

Yes

You set which details the AI collects from a new caller, and it qualifies leads by capturing need, urgency and contact information before deciding what happens next.

Yes

Onboarding reads your website and proposes services, hours and a greeting, which you confirm, so the AI answers price and hours questions from your own approved details.

Partlyfrom Business

SMS confirmations and summaries go out on every plan, but managing a two-way follow-up conversation across SMS and WhatsApp is listed as a Business plan capability.

Yes

Call summaries are delivered by both email and SMS, alongside the dashboard record, so you get the written version without opening the app.

Yes

Every inbound call is recorded and transcribed with retention you choose in the dashboard, and recording can be switched off in settings if you prefer.

Yes

Booking writes directly into Google Calendar or Microsoft Outlook during the call

Yes

Booking writes directly into Google Calendar or Microsoft Outlook during the call

No

Calendly is not named anywhere on the vendor's integration pages, so treat that one as unestablished.

Yes

A built-in CRM logs callers and history, and the agent can write into HubSpot, Salesforce or other tools through approved Zapier actions during or after the call.

Partly

You can run the full product on a real line for seven days, including your own local number, but there is no standing free plan and the browser Playground has no phone number that rings.

Yes

The trial takes a payment method at signup so the number can be provisioned, with the first charge falling after the trial unless you cancel from the dashboard.

Yes

Signup and setup are self-serve through guided onboarding with no demo call required; the vendor explicitly declines a sales-call-first path except for special cases.

No

No one-time setup or onboarding fee appears on any plan card or in the pricing FAQ, and the vendor states its pricing carries no hidden fees.

Yes

Plans bought online run month to month and cancel in one click from the dashboard; only agreements signed with the sales team carry a stated term and notice period.

The vendor claims more than 70 languages on both public plans, names ten of them, and says the AI can switch language mid-call and handle dialects.

Partly

There is a live browser voice demo on the same stack as the paid product, but the vendor says it publishes no demo phone number you can dial and no recorded sample calls.

Yes

You keep your existing number and forward to Skaala, either all calls or conditionally on busy, unanswered or after-hours where your carrier supports it.

Yes

US, UK, Swedish and Norwegian pricing is published with one local number included and GDPR terms for the EU, but no page names Canadian or Australian availability or numbers.

Dedicated industry pages and call workflows cover salons, dental and medical clinics, law firms, restaurants, hotels, auto repair and trades, with a separate restaurant package.

No

The vendor states it holds no HIPAA attestation today and is not certified for healthcare networks, so patient-call buyers get a GDPR data processing agreement rather than a BAA.

Yes

Onboarding is AI-guided from your website rather than hands-on done-for-you work, and the vendor claims calls can be forwarded roughly fifteen minutes after signup.

Partly

Support runs by email, a contact form and named phone numbers in English, Swedish and Norwegian, with a 24-hour business-day target rather than stated live hours or chat.