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Skaala vs Johnni AI

The short answer

  • Johnni AI costs least at 100 calls a month: A$144 (about $100).
  • Skaala costs least at 500: $200.
  • Pick Skaala if you want the lower bill at 500 calls, a summary by text after each call or Spanish.
  • Pick Johnni AI if you want the lower bill at 100 calls.
Skaala vs Johnni AI, compared
Skaalasolo owners and small service teams who miss calls while on the jobVisit siteJohnni AIAustralian and NZ trades who miss calls on the job and want the booking madeVisit site
Cost
At 100 calls a monthSkaala$100Johnni AIA$144about $100Lowest
At 500 calls a monthSkaala$200LowestJohnni AIA$559about $386
Advertised fromSkaala$60 a monthJohnni AIA$49 (about $34) a monthabout $34
The advertised plan coversSkaalaThe $60 plan covers 20 of 100 calls.80 cost extra.Johnni AIThe A$49 (about $34) plan covers 24 of 100 calls.76 cost extra.
BillsSkaalaper minuteJohnni AIper minute
Keeps answering past your allowanceSkaalaYesCalls keep being answered past the allowanceJohnni AIYesCalls keep being answered past the allowance and the extra minutes are billed per minute
Free trial or planSkaalaPartlyYou can run the full product on a real line for seven daysJohnni AIPartlyThe 7 day trial comes with 30 free minutes to set up and test the receptionist
Month to month, cancel onlineSkaalaYesPlans bought online run month to month and cancel in one click from the dashboardJohnni AIYesReceptionist plans are month to month with no lock-in, and you can terminate at any time
On the call
Books appointmentsSkaalaYesIt completes the booking during the call against staff availabilityJohnni AIYesIt checks the live calendar and books into Google Calendar during the call
Transfers to a personSkaalaYesTransfers run on rules you configure for urgencyJohnni AIYesWarm transfer is on every plan: it puts the caller through and briefs you first
Human receptionists as backupSkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own teamJohnni AINoThere is no vendor-staffed human team behind the AI
After-hours rulesSkaalaYesAnswering runs 24/7 including evenings, weekends and holidaysJohnni AIYesAnswers 24/7 including nights, weekends and public holidays, and you choose the scope
Urgent calls escalatedSkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call personJohnni AIPartlyEscalation chains that ring an on-call roster until someone accepts are offered in the custom build tier, not in the self-serve plans
Texts your callersSkaalaPartlySMS confirmations and summaries go out on every planJohnni AIPartlyTexting the caller works but is a paid add-on at $50 a month on every plan
Call summary by textSkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard recordJohnni AIPartlyEmail summaries plus a recording and transcript are on every plan
Language, privacy and trying it
LanguagesSkaalaYes70+ languagesJohnni AIPartlyEnglish only
HIPAA, with a signed BAASkaalaNoThe vendor states it holds no HIPAA attestation todayJohnni AINot stated
Hear it before you buySkaalaPartlyThere is a live browser voice demo on the same stack as the paid productJohnni AIYesThere is a live demo number you can ring to hear the same receptionist
What it connects to
Google CalendarSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the callJohnni AIYesGoogle Calendar sync and the vendor's own free Scheduler are included on every plan
OutlookSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the callJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking path
CalendlySkaalaNoCalendly is not named anywhere on the vendor's integration pagesJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking path
Your trade’s softwareSkaalaNot statedJohnni AIPartlyTrade job software is supported in principle, naming ServiceM8, simPRO and ServiceTitan
Keep your numberSkaalaYesYou keep your existing number and forward to SkaalaJohnni AIYesYou keep your existing business number and forward calls to the Johnni local number
In short
What it isSkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for SkaalaJohnni AIJohnni AI is an Australian AI receptionist that answers a small business's phone 24/7 in an Australian or New Zealand voice, qualifies the inquiry and books the job. It also makes follow-up calls and answers website voice and text chats.All answers for Johnni AI
CheckedSkaalaOctober 15, 2026Johnni AIOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.