Johnni AI

A$144 (about $100) a month on Pay As You Go for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is A$169 (about $117).

A$559 (about $386) a month on Starter for 500 calls of 2.5 minutes (1,250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is A$659 (about $455).

Plans are sold as a monthly fee with a pool of included minutes, and every minute past the allowance is charged per minute at a rate that steps down on bigger plans.

Yes

Calls keep being answered past the allowance and the extra minutes are billed per minute: 50c on Pay As You Go down to 35c on Growth, so there is no hard stop or forced upgrade.

Yes

Spam and time-waster protection is listed on the comparison table for every plan, though the vendor does not say whether filtered calls still consume included minutes.

Yes

It checks the live calendar and books into Google Calendar during the call with the job details attached, so the caller hangs up with a confirmed time rather than a link.

Yes

Warm transfer is on every plan: it puts the caller through and briefs you first, and if you do not pick up it returns to the line and takes the details instead of using voicemail.

Yes

Answers 24/7 including nights, weekends and public holidays, and you choose the scope: all calls, after-hours only, or just the ones not picked up within four rings.

Partlyfrom Enterprise and custom builds

Escalation chains that ring an on-call roster until someone accepts are offered in the custom build tier, not in the self-serve plans, and are quoted per business.

No

There is no vendor-staffed human team behind the AI: calls it cannot handle are warm-transferred to you or your own on-call people, so after-hours cover depends on your staff answering.

Yes

You set the questions, rules and knowledge it works from, and can edit services, hours and the knowledge base yourself in the portal with changes live on the next call.

Yes

It is seeded from your own website's services, hours and FAQs, answers only from information you approved, and says it does not know rather than guessing.

Partlyfrom SMS add-on

Texting the caller works but is a paid add-on at $50 a month on every plan, covering SMS alerts, texting a link and booking reminders rather than a full two-way text conversation.

Partlyfrom SMS add-on

Email summaries plus a recording and transcript are on every plan; getting the summary as an SMS alert requires the $50 a month SMS add-on.

Yes

Every call is recorded, transcribed and summarized in the portal within minutes of hanging up, on every plan including the cheapest.

Yes

Google Calendar sync and the vendor's own free Scheduler are included on every plan

Partly

the site names no Outlook, Microsoft 365 or Calendly booking path, so those are not established.

Partly

the site names no Outlook, Microsoft 365 or Calendly booking path, so those are not established.

Partlyfrom Job software integration

A CRM with lead scoring is included on every plan, but writing callers into HubSpot, Pipedrive, Zoho or your job software is a custom add-on quoted per business rather than a switch you flip.

Partlyfrom Job software integration

Trade job software is supported in principle, naming ServiceM8, simPRO and ServiceTitan, but only as a custom integration quoted per business and marked 'Quoted' in every plan column.

Partly

The 7 day trial comes with 30 free minutes to set up and test the receptionist, but the vendor frames it as hearing it before it answers a customer, and the paid plan begins the day your number is issued.

Yes

A card is taken at signup for the 7 day trial but is not charged, and canceling before the plan starts costs nothing.

Yes

Every plan has a self-serve signup path through the portal with no demo required, and the vendor explicitly offers the self-serve trial as the alternative to booking a call.

No

No setup or onboarding fee on any receptionist plan; the only quoted one-off costs are the job software integration and the $750 outbound caller upgrade on the two cheapest plans.

Yes

Receptionist plans are month to month with no lock-in, and you can terminate at any time with notice, taking effect at the end of the billing period; annual billing is optional for 10 percent off.

Partly

The vendor only ever names Australian and Kiwi English voices, with New Zealand options Jenna, Vicky and Luke; no other language is claimed anywhere on the plan table or features page.

Partly

You pick from a hand-picked set of Australian and Kiwi voices and can preview and change them any time in the portal; voice cloning of your own voice is not offered anywhere on the site.

Yes

There is a live demo number you can ring to hear the same receptionist, plus a page of recorded sample calls by trade covering plumbing, concreting, accounting and a deliberate stress test.

Yes

You keep your existing business number and forward calls to the Johnni local number, choosing whether to forward everything, overflow, after-hours only or missed calls.

Yes

Sold Australia-wide with local Australian numbers and to New Zealand businesses with Kiwi voices and NZ time zones billing is in Australian dollars and no US, Canadian, UK, EU or Australian-outside offer appears on the site.

The vendor ships trade-specific pages, scripts and demo calls for plumbers, electricians, HVAC, roofing, solar, concreting, fencing, landscaping, locksmiths, cleaning, pest control and appliance repair.

Partlyfrom Enterprise and custom builds

Several numbers, sites or trades on one account is offered, but only in the quoted custom build tier with an upfront build fee plus a monthly fee, not on any published self-serve plan.

Yes

Guided setup with 30 free minutes to test before going live is on every plan, and the documented path is four steps: import your website, set the rules, link Google Calendar, then forward calls.

Support is by phone on an Australian number and by email to support@johnni.ai, with the vendor listing itself as open 24 hours every day; support excludes training, hardware and development unless separately agreed.