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Johnni AI vs Nextiva XBert AI Receptionist

The short answer

  • Nextiva XBert AI Receptionist costs least at 100 calls a month: $99.
  • Johnni AI costs least at 500: A$559 (about $386).
  • Johnni AI has the lowest advertised price, A$49 (about $34), but costs A$144 (about $100) at 100 calls.
  • Pick Johnni AI if you want the lower bill at 500 calls or booking in Google Calendar.
  • Pick Nextiva XBert AI Receptionist if you want the lower bill at 100 calls or text conversations with callers.
Johnni AI vs Nextiva XBert AI Receptionist, compared
Johnni AIAustralian and NZ trades who miss calls on the job and want the booking madeVisit siteNextiva XBert AI Receptionistservice businesses missing calls on the job, from HVAC and dental to law firmsVisit site
Cost
At 100 calls a monthJohnni AIA$144about $100Nextiva XBert AI Receptionist$99Lowest
At 500 calls a monthJohnni AIA$559about $386LowestNextiva XBert AI Receptionist$495
Advertised fromJohnni AIA$49 (about $34) a monthabout $34Nextiva XBert AI Receptionist$99 a month
The advertised plan coversJohnni AIThe A$49 (about $34) plan covers 24 of 100 calls.76 cost extra.Nextiva XBert AI ReceptionistThe $99 plan covers all 100 calls.
BillsJohnni AIper minuteNextiva XBert AI Receptionistper call
Keeps answering past your allowanceJohnni AIYesCalls keep being answered past the allowance and the extra minutes are billed per minuteNextiva XBert AI ReceptionistYesCalls past the included 100 are not cut off
Free trial or planJohnni AIPartlyThe 7 day trial comes with 30 free minutes to set up and test the receptionistNextiva XBert AI ReceptionistPartlyThere is a 14-day free trial of the receptionist with no commitment
Month to month, cancel onlineJohnni AIYesReceptionist plans are month to month with no lock-in, and you can terminate at any timeNextiva XBert AI ReceptionistYesThe XBert add-on is month to month with no long-term contract
On the call
Books appointmentsJohnni AIYesIt checks the live calendar and books into Google Calendar during the callNextiva XBert AI ReceptionistYesXBert books into a connected calendar during the conversation, checking live availability
Transfers to a personJohnni AIYesWarm transfer is on every plan: it puts the caller through and briefs you firstNextiva XBert AI ReceptionistYesCallers can be put through to a named team member
Human receptionists as backupJohnni AINoThere is no vendor-staffed human team behind the AINextiva XBert AI ReceptionistPartlyEscalation goes to the buyer's own staff, not to receptionists employed by Nextiva
After-hours rulesJohnni AIYesAnswers 24/7 including nights, weekends and public holidays, and you choose the scopeNextiva XBert AI ReceptionistYesCoverage is explicitly round-the-clock including weekends and public holidays
Urgent calls escalatedJohnni AIPartlyEscalation chains that ring an on-call roster until someone accepts are offered in the custom build tier, not in the self-serve plansNextiva XBert AI ReceptionistYesThe vendor states urgent requests are passed to staff mid-conversation
Texts your callersJohnni AIPartlyTexting the caller works but is a paid add-on at $50 a month on every planNextiva XBert AI ReceptionistYesThe same agent holds SMS and web chat conversations, sends booking links
Call summary by textJohnni AIPartlyEmail summaries plus a recording and transcript are on every planNextiva XBert AI ReceptionistPartlySummaries, transcripts and reports arrive in the dashboard and as alerts
Language, privacy and trying it
LanguagesJohnni AIPartlyEnglish onlyNextiva XBert AI ReceptionistNot stated
HIPAA, with a signed BAAJohnni AINot statedNextiva XBert AI ReceptionistPartlyNextiva advertises HIPAA compliance for patient calls
Hear it before you buyJohnni AIYesThere is a live demo number you can ring to hear the same receptionistNextiva XBert AI ReceptionistYesRecorded sample calls play on the product page for restaurant, healthcare
What it connects to
Google CalendarJohnni AIYesGoogle Calendar sync and the vendor's own free Scheduler are included on every planNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
OutlookJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking pathNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
CalendlyJohnni AIPartlyThe site names no Outlook, Microsoft 365 or Calendly booking pathNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
Your trade’s softwareJohnni AIPartlyTrade job software is supported in principle, naming ServiceM8, simPRO and ServiceTitanNextiva XBert AI ReceptionistPartlyTrade systems are covered broadly, but only Housecall Pro is live
Keep your numberJohnni AIYesYou keep your existing business number and forward calls to the Johnni local numberNextiva XBert AI ReceptionistNot stated
In short
What it isJohnni AIJohnni AI is an Australian AI receptionist that answers a small business's phone 24/7 in an Australian or New Zealand voice, qualifies the inquiry and books the job. It also makes follow-up calls and answers website voice and text chats.All answers for Johnni AINextiva XBert AI ReceptionistXBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan.All answers for Nextiva XBert AI Receptionist
CheckedJohnni AIOctober 15, 2026Nextiva XBert AI ReceptionistOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.