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Skaala vs Nextiva XBert AI Receptionist

The short answer

  • Nextiva XBert AI Receptionist costs least at 100 calls a month: $99.
  • Skaala costs least at 500: $200.
  • Skaala has the lowest advertised price, $60, but costs $100 at 100 calls.
  • Pick Skaala if you want the lower bill at 500 calls, booking in Google Calendar or booking in Outlook.
  • Pick Nextiva XBert AI Receptionist if you want the lower bill at 100 calls or text conversations with callers.
Skaala vs Nextiva XBert AI Receptionist, compared
Skaalasolo owners and small service teams who miss calls while on the jobVisit siteNextiva XBert AI Receptionistservice businesses missing calls on the job, from HVAC and dental to law firmsVisit site
Cost
At 100 calls a monthSkaala$100Nextiva XBert AI Receptionist$99Lowest
At 500 calls a monthSkaala$200LowestNextiva XBert AI Receptionist$495
Advertised fromSkaala$60 a monthNextiva XBert AI Receptionist$99 a month
The advertised plan coversSkaalaThe $60 plan covers 20 of 100 calls.80 cost extra.Nextiva XBert AI ReceptionistThe $99 plan covers all 100 calls.
BillsSkaalaper minuteNextiva XBert AI Receptionistper call
Keeps answering past your allowanceSkaalaYesCalls keep being answered past the allowanceNextiva XBert AI ReceptionistYesCalls past the included 100 are not cut off
Free trial or planSkaalaPartlyYou can run the full product on a real line for seven daysNextiva XBert AI ReceptionistPartlyThere is a 14-day free trial of the receptionist with no commitment
Month to month, cancel onlineSkaalaYesPlans bought online run month to month and cancel in one click from the dashboardNextiva XBert AI ReceptionistYesThe XBert add-on is month to month with no long-term contract
On the call
Books appointmentsSkaalaYesIt completes the booking during the call against staff availabilityNextiva XBert AI ReceptionistYesXBert books into a connected calendar during the conversation, checking live availability
Transfers to a personSkaalaYesTransfers run on rules you configure for urgencyNextiva XBert AI ReceptionistYesCallers can be put through to a named team member
Human receptionists as backupSkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own teamNextiva XBert AI ReceptionistPartlyEscalation goes to the buyer's own staff, not to receptionists employed by Nextiva
After-hours rulesSkaalaYesAnswering runs 24/7 including evenings, weekends and holidaysNextiva XBert AI ReceptionistYesCoverage is explicitly round-the-clock including weekends and public holidays
Urgent calls escalatedSkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call personNextiva XBert AI ReceptionistYesThe vendor states urgent requests are passed to staff mid-conversation
Texts your callersSkaalaPartlySMS confirmations and summaries go out on every planNextiva XBert AI ReceptionistYesThe same agent holds SMS and web chat conversations, sends booking links
Call summary by textSkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard recordNextiva XBert AI ReceptionistPartlySummaries, transcripts and reports arrive in the dashboard and as alerts
Language, privacy and trying it
LanguagesSkaalaYes70+ languagesNextiva XBert AI ReceptionistNot stated
HIPAA, with a signed BAASkaalaNoThe vendor states it holds no HIPAA attestation todayNextiva XBert AI ReceptionistPartlyNextiva advertises HIPAA compliance for patient calls
Hear it before you buySkaalaPartlyThere is a live browser voice demo on the same stack as the paid productNextiva XBert AI ReceptionistYesRecorded sample calls play on the product page for restaurant, healthcare
What it connects to
Google CalendarSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the callNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
OutlookSkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the callNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
CalendlySkaalaNoCalendly is not named anywhere on the vendor's integration pagesNextiva XBert AI ReceptionistNoGoogle Calendar, Calendly and Cal.com are live at no cost
Your trade’s softwareSkaalaNot statedNextiva XBert AI ReceptionistPartlyTrade systems are covered broadly, but only Housecall Pro is live
Keep your numberSkaalaYesYou keep your existing number and forward to SkaalaNextiva XBert AI ReceptionistNot stated
In short
What it isSkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for SkaalaNextiva XBert AI ReceptionistXBert AI Receptionist is Nextiva's AI front desk that answers calls, texts and web chats, books appointments and hands callers to staff. It is sold as a $99 monthly package of 100 conversations, standalone or added to a Nextiva plan.All answers for Nextiva XBert AI Receptionist
CheckedSkaalaOctober 15, 2026Nextiva XBert AI ReceptionistOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price