Skaala vs dialnote
The short answer
- dialnote costs least at 100 calls a month: $99.
- Skaala costs least at 500: $200.
- Pick Skaala if you want the lower bill at 500 calls.
- Pick dialnote if you want the lower bill at 100 calls or booking in Calendly.
 Skaalasolo owners and small service teams who miss calls while on the jobVisit site |  dialnotesmall teams that want one flat phone bill and an AI front desk after hoursVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Skaala$100 | dialnote$99Lowest |
| At 500 calls a month | Skaala$200Lowest | dialnote$249 |
| Advertised from | Skaala$60 a month | dialnote$49 a month |
| The advertised plan covers | SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra. | dialnoteThe $49 plan covers 0 of 100 calls.100 cost extra. |
| Bills | Skaalaper minute | dialnoteper call |
| Keeps answering past your allowance | SkaalaYesCalls keep being answered past the allowance | dialnoteYesNothing stops when an allowance runs out |
| Free trial or plan | SkaalaPartlyYou can run the full product on a real line for seven days | dialnotePartlyA 10-day trial gives Pro-level features on a real number with 50 included minutes |
| Month to month, cancel online | SkaalaYesPlans bought online run month to month and cancel in one click from the dashboard | dialnoteYesPlans run month to month and cancellation is a link in the billing settings |
| On the call | ||
| Books appointments | SkaalaYesIt completes the booking during the call against staff availability | dialnotePartlyThe agent checks real availability and books on the call |
| Transfers to a person | SkaalaYesTransfers run on rules you configure for urgency | dialnotePartlyThe AI hands a live call to one or more teammates on request |
| Human receptionists as backup | SkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team | dialnoteNoThere is no human answering team behind the AI |
| After-hours rules | SkaalaYesAnswering runs 24/7 including evenings, weekends and holidays | dialnoteYesA Business Hours block splits each number's flow so the AI |
| Urgent calls escalated | SkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person | dialnotePartlyEscalation triggers pass the caller to a teammate the moment a human is asked for |
| Texts your callers | SkaalaPartlySMS confirmations and summaries go out on every plan | dialnotePartlyThe agent can text a caller during or after the call and a message bot can hold the thread |
| Call summary by text | SkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record | dialnotePartlyAn AI summary lands the moment the call ends, reaching you as a push alert in the app |
| Language, privacy and trying it | ||
| Languages | SkaalaYes70+ languages | dialnoteYes14 languages |
| HIPAA, with a signed BAA | SkaalaNoThe vendor states it holds no HIPAA attestation today | dialnoteNot stated |
| Hear it before you buy | SkaalaPartlyThere is a live browser voice demo on the same stack as the paid product | dialnoteYesA public number reaches the live AI with no signup |
| What it connects to | ||
| Google Calendar | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | dialnoteYesGoogle Calendar and Outlook have no native connection |
| Outlook | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | dialnoteYesGoogle Calendar and Outlook have no native connection |
| Calendly | SkaalaNoCalendly is not named anywhere on the vendor's integration pages | dialnoteYesBooking runs through Calendly and Cal.com only |
| Your trade’s software | SkaalaNot stated | dialnoteNoThe vendor's complete inventory of native integrations names no trade system such as ServiceTitan, Jobber, Dentrix or OpenTable |
| Keep your number | SkaalaYesYou keep your existing number and forward to Skaala | dialnoteYesYou can keep your current carrier line |
| In short | ||
| What it is | SkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala | dialnotedialnote is a cloud business phone system whose built-in AI voice agent answers calls 24/7, qualifies callers, books meetings and texts follow-ups. Plans are flat per account with unlimited users, and AI calls are metered separately.All answers for dialnote |
| Checked | SkaalaOctober 15, 2026 | dialnoteOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price