VetRec AI Receptionist

AI receptionist for veterinary clinics that answers calls, texts and chats and books into your PIMS.Checked October 16, 2026. 33 answers, each with its source.

Visit VetRec AI ReceptionistCompare

A month at 100 calls

$299

AI Receptionist Starter plan, through sales

How the month adds up
At 500 callson AI Receptionist Starter	$299 through sales
Advertised from	$299

55th lowest of 67 priced in Cheapest at 100 calls. The middle one costs about $124.

Every plan we priced

What each plan costs for 100 calls a month
Plan	For 100 calls
Online BookingDoes not answer, take a message and send a summary on this plan	Can’t cover it
AI Receptionist StarterWithin the 500 calls included	$299
AI Receptionist PlusWithin the 1,000 calls included	$499

AI Receptionist Starter is bought through sales.

100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price

On a call

YesThe agent completes the booking during the call
PartlyUrgent, sensitive or complex calls are escalated to clinic staff
YesAfter-hours rules
PartlyEvery conversation is logged to the client record and call summaries flow into the PIMS
NoCalls the AI cannot handle go to the clinic's own staff
Yes4 languages

All 8 on-call answers

Good for

veterinary clinics on ezyVet or another PIMS that lose after-hours calls

Look elsewhere if

you want a person to take over a call
you book in Google Calendar, Outlook or Calendly

Close in cost:Dentina.Ai $299MedReception AI $299SimpleIntake $297 through salesCompare with the two closest

VetRec AI Receptionist is a veterinary-specific front-desk agent that answers a clinic's phone, text and chat traffic around the clock. It books appointments, captures intake and refill requests, and writes the results back into the practice management system.

All 33 answers

Every answer comes from VetRec AI Receptionist’s own pages. Open “Their words” for the quote and the page it is on.

What it costs at your call volume

$299 through sales at 100 calls$299 through sales at 500Billed per callKeeps answering past the allowance4

Cost at 100 calls a month

Partlyfrom AI Receptionist Starter

$299 a month on AI Receptionist Starter for 100 calls of 2.5 minutes. AI Receptionist Starter is bought through sales.

Their words

AI Receptionist Starter $299/month A great starting point for clinics looking to cover after-hours calls or a lower call volume.

vetrec.ioPricing section 'Flexible plans for your clinic', AI Receptionist Starter card

Cost at 500 calls a month

Partlyfrom AI Receptionist Starter

$299 a month on AI Receptionist Starter for 500 calls of 2.5 minutes. AI Receptionist Starter is bought through sales.

Their words

AI Receptionist Starter $299/month A great starting point for clinics looking to cover after-hours calls or a lower call volume.

vetrec.ioPricing section 'Flexible plans for your clinic', AI Receptionist Starter card

What it bills by

Both receptionist plans meter whole calls, not minutes: an allowance of 500 or 1,000 calls a month, with extra calls priced individually.

Their words

Additional calls: $0.65 per call beyond your plan's monthly allowance.

vetrec.ioPricing section 'Flexible plans for your clinic', footnote below the three plan cards

Past your allowance

Yes

Calls past the allowance keep being answered and are billed at a published per-call overage rate rather than stopping or forcing an upgrade.

Their words

Additional calls: $0.65 per call beyond your plan's monthly allowance.

vetrec.ioPricing section 'Flexible plans for your clinic', footnote below the three plan cards

What it does on the call

BooksTransfersAfter hoursUrgent callsHuman backupAsks your questionsAnswers about your businessTexts callers8

Books appointments

Yes

The agent completes the booking during the call and writes it into the clinic's calendar in real time, rather than texting the caller a self-booking link.

Their words

Books and manages appointments in real time. Appointments are scheduled directly into your calendar as calls happen, without your team lifting a finger.

help.vetrec.io'What AI Receptionist does' bullet list, second bullet

Transfers to a person

Partly

Urgent, sensitive or complex calls are escalated to clinic staff with the call context attached, but the vendor never describes a warm transfer that hands the caller over live on the same call.

Their words

Triages and routes urgent cases. Urgent calls are escalated to staff immediately, so nothing critical waits in a queue.

help.vetrec.io'What AI Receptionist does' bullet list, fifth bullet

After-hours rules

Yes

Coverage is a configurable choice between business hours, after-hours only, or round-the-clock, and the vendor states calls are answered 24/7 including holidays.

Their words

Choose your coverage: Use either AI Receptionist plan during business hours, after hours, or 24/7.

vetrec.ioPricing section 'Flexible plans for your clinic', first footnote below the plan cards

Urgent calls escalated

Yes

The agent detects urgent language, follows the clinic's own handoff protocol and routes the case to staff immediately with the full call context.

Their words

Emergency escalation Follow clinic protocols for immediate handoff.

vetrec.io'AI phone answering for veterinary front desks' grid, item 05

Human receptionists as backup

Calls the AI cannot handle go to the clinic's own staff, not to operators employed by VetRec; the vendor positions the product as working alongside your team rather than supplying people behind it.

Their words

What happens if the AI can't handle a call? Urgent or complex cases are triaged and escalated to your staff immediately.

help.vetrec.ioFrequently asked questions, third question

Asks your questions

Partly

Intake questions, routing and front-desk protocols are tailored to the practice, but the vendor describes this as tuning done with its team during onboarding rather than a self-service script editor, and publishes no lead-qualification feature.

Their words

Configure the AI — voice, call routing, and front-desk protocols are tuned to your practice.

help.vetrec.io'How to get connected' numbered list, step 3

Answers about your business

Partly

Calls are answered with the clinic's own information and personalized from existing client and patient records in the PIMS, but the vendor never says a website or price list can be ingested as a knowledge source.

Their words

Pulls client and patient records. Calls are personalized using your existing records.

help.vetrec.io'What AI Receptionist does' bullet list, third bullet

Texts your callers

Yes

The same agent handles inbound SMS and website chat alongside phone calls, and sends booking confirmations to clients by text after a call.

Their words

VetRec is an AI receptionist for veterinary clinics that answers calls, texts, and chats 24/7, completes routine front-desk workflows, and keeps everything synced with your PIMS.

vetrec.ioHero section, paragraph under the headline 'AI Receptionist for Veterinary Clinics'

What you get after the call

Summary by textRecordings and transcripts2

Call summary by text

Partly

Every conversation is logged to the client record and call summaries flow into the PIMS, so the team reads them in the chart; the vendor documents SMS only as a client-facing confirmation, not as a staff summary channel.

Their words

Go live — bookings and call summaries begin flowing into ezyVet automatically.

help.vetrec.io'How to get connected' numbered list, step 5

Recordings and transcripts

Partly

The vendor states every conversation is logged to the client record as structured notes, but nowhere offers playback of the call audio or a word-for-word transcript of a receptionist call.

Their words

Answers your practice's calls, books appointments, and logs every conversation to the client record, all without a keystroke from your team.

help.vetrec.ioAI Receptionist collection description, under the collection title

What it connects to

Google CalendarOutlookCalendlyCRM and ZapierTrade software5

Google Calendar

Google Calendar, Outlook and Calendly are not mentioned anywhere as booking targets.

Their words

Books and manages appointments in real time. Appointments are scheduled directly into your ezyVet calendar as calls happen, without your team lifting a finger.

help.vetrec.io'What the integration does' bullet list, second bullet

Outlook

Google Calendar, Outlook and Calendly are not mentioned anywhere as booking targets.

Their words

Books and manages appointments in real time. Appointments are scheduled directly into your ezyVet calendar as calls happen, without your team lifting a finger.

help.vetrec.io'What the integration does' bullet list, second bullet

Calendly

Google Calendar, Outlook and Calendly are not mentioned anywhere as booking targets.

Their words

Books and manages appointments in real time. Appointments are scheduled directly into your ezyVet calendar as calls happen, without your team lifting a finger.

help.vetrec.io'What the integration does' bullet list, second bullet

CRM, Zapier and webhooks

Partly

Callers, bookings and messages are written back into the clinic's PIMS, which is the system of record here, but the vendor publishes no Zapier connector, webhook or API for sending call data anywhere else.

Their words

Details are written back to your PIMS so your team never has to re-enter them.

vetrec.io'From missed call to booked appointment' steps, step 03 Sync

Your trade’s software

Yes

This is a veterinary-only product and the integrations it names are veterinary practice management systems; ezyVet has its own direct integration guide and needs no new hardware.

Their words

Connect ezyVet — a direct integration with no new hardware required.

help.vetrec.io'How to get connected' numbered list, step 2

Trying it, starting and leaving

Free trialSign up without a callMonth to month3

Free trial or free plan

All three published receptionist plans are paid and every call to action is a demo booking, so you cannot put the agent on your real clinic line before paying; a live AI demo number is the only free way to hear it.

Their words

Setup starts with a kickoff call to align on your workflows, routing, and front-desk protocols.

help.vetrec.io'Getting connected' section, first sentence

Each receptionist plan card links only to a demo booking, and the vendor's own onboarding begins with a kickoff call and an account manager rather than online checkout.

Their words

From there, your Account Manager will walk you through connecting AI Receptionist to your practice management system.

help.vetrec.io'Getting connected' section, second sentence

Contract and cancelling

Partly

The terms of service put subscriptions on month-to-month or year-to-year renewal, but say cancellation is handled by emailing support and takes effect only at the end of the paid term, with no prorated refund.

Their words

To manage your subscription, including cancellation or changes, please contact us at support@vetrec.io. Cancellation of a subscription will take effect immediately for free plans and at the end of the current term for paid plans

vetrec.ioFees and Payments section, 'Automatic Renewal' subsection

Which languages it speaks, and how it sounds

4 languagesChoose the voiceHear it first3

Languages

The agent answers calls, texts and chats in several languages on both receptionist plans, with four named explicitly and the list left open-ended rather than exhaustive.

Their words

Speaks your clients' language. Answer calls, text and chat in multiple languages, including English, Spanish, French, Portuguese and more, so every pet owner gets a clear, professional response without a language barrier.

vetrec.ioStatement block below the 'AI phone answering for veterinary front desks' grid

Choose or clone the voice

Partly

Voice is one of the things configured for the practice during onboarding, so there is some choice, but the vendor publishes no voice library to pick from and no voice-cloning option.

Their words

Configure the AI — voice, call routing, and front-desk protocols are tuned to your practice.

help.vetrec.io'How to get connected' numbered list, step 3

Hear it before you buy

Yes

The product page publishes a live number anyone can ring to talk to the agent, and also links a hosted online booking demo, so no sales call is needed to hear it work.

Their words

Call the live AI+1 (816) 567-6053

vetrec.ioHero section, call-to-action button beside 'See VetRec in action'

Your phone number and where it works

Keep your numberCanadaAustralia3

Keep your number

Yes

You keep your existing phone system and point it at VetRec as a forwarding step during go-live, so the clinic's published number does not change.

Their words

Forward calls — point your existing phone system to VetRec.

help.vetrec.io'How to get connected' numbered list, step 4

Canada

no page states which countries get local receptionist numbers, and Canada is never named.

Their words

Yes. VetRec is SOC 2 Type II, GDPR, and HIPAA compliant, and APP compliant for our customers in Australia.

help.vetrec.ioFrequently asked questions, 'Is my data secure?'

Australia

Yes

Pricing is in US dollars and the live demo line is a US number, and the platform claims use across the US, UK and Australia with GDPR and Australian APP compliance

Their words

Yes. VetRec is SOC 2 Type II, GDPR, and HIPAA compliant, and APP compliant for our customers in Australia.

help.vetrec.ioFrequently asked questions, 'Is my data secure?'

Who it is built for

HIPAASeveral locations3

Industries it is set up for

The whole product is built for one trade: the model is trained on veterinary workflows and terminology, and the shipped workflows are clinic-specific — refill requests, record lookup and urgency triage.

Their words

Purpose-built for veterinary practices. The AI is trained on vet workflows and terminology. It isn't a general-purpose bot adapted for clinics.

help.vetrec.io'What AI Receptionist does' bullet list, sixth bullet

HIPAA, with a signed BAA

Partly

VetRec states it is HIPAA compliant on every plan and that it has signed BAAs with its own AI subprocessors, but never says it will sign a Business Associate Agreement with the practice itself, and names no plan where that is included.

Their words

VetRec has signed Business Associate Agreements (BAA) with its AI providers. There is no training being done with your data and you are in full control of how the data gets used.

vetrec.ioData Protection & Privacy section, 'No Training on Your Data'

Several locations or numbers

Partly

The dashboard models locations as the phone lines or clinics a widget can book for, so one account covers several sites, but no page states what an extra location or number adds to the monthly fee.

Their words

Each widget has its own settings, publishable embed key, supported locations (the phone lines / clinics it can book or chat for), and branding.

help.vetrec.ioWidget types section, introductory sentence

Getting set up and getting help

Setup helpSupport2

Setup help

Yes

VetRec runs the setup itself: a 30-minute kickoff call, then an account manager connects the PIMS and tunes the agent, with most practices answering calls within a day.

Their words

Most practices are fully live within one day, starting with a 30-minute kickoff call.

help.vetrec.ioFrequently asked questions, 'How long does setup take?'

Support

Partly

You reach a person by email or through your assigned account manager, with urgent issues triaged in about 15 minutes during office hours; no support phone line or published after-hours channel exists for receptionist customers.

Their words

Contact your VetRec Account Manager, email support@vetrec.io, or book a demo now. We offer priority handling for urgent issues, and average triage under 15 minutes during office hours.

help.vetrec.io'Need help?' section at the end of the article