VetRec AI Receptionist vs MedReception AI
The short answer
- VetRec AI Receptionist costs least: $299 through sales a month for 100 calls and $299 through sales for 500.
- Pick VetRec AI Receptionist if you want the lower bill or Spanish.
- Pick MedReception AI if you want booking in Google Calendar, booking in Outlook or booking in Calendly.
 VetRec AI Receptionistveterinary clinics on ezyVet or another PIMS that lose after-hours callsVisit site |  MedReception AIsolo and single-group medical practices that book patients in an EMRVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | VetRec AI Receptionist$299 through salesLowest | MedReception AI$299 |
| At 500 calls a month | VetRec AI Receptionist$299 through salesLowest | MedReception AI$299 |
| Advertised from | VetRec AI Receptionist$299 a month | MedReception AI$299 a month |
| The advertised plan covers | VetRec AI ReceptionistNot counted | MedReception AIThe $299 plan covers all 100 calls. |
| Bills | VetRec AI Receptionistper call | MedReception AIflat fee |
| Keeps answering past your allowance | VetRec AI ReceptionistYesCalls past the allowance keep being answered | MedReception AIYesCalls keep being answered past the allowance |
| Free trial or plan | VetRec AI ReceptionistNoAll three published receptionist plans are paid and every call to action is a demo booking | MedReception AINot stated |
| Month to month, cancel online | VetRec AI ReceptionistPartlyThe terms of service put subscriptions on month-to-month or year-to-year renewal | MedReception AIYesBoth the managed plans and Studio are sold month to month |
| On the call | ||
| Books appointments | VetRec AI ReceptionistYesThe agent completes the booking during the call | MedReception AIYesThe AI books new and existing patients into the practice's own EMR during the call |
| Transfers to a person | VetRec AI ReceptionistPartlyUrgent, sensitive or complex calls are escalated to clinic staff | MedReception AIYesCalls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules |
| Human receptionists as backup | VetRec AI ReceptionistNoCalls the AI cannot handle go to the clinic's own staff | MedReception AINoNo human agents sit behind the AI: out-of-scope calls are captured |
| After-hours rules | VetRec AI ReceptionistYes | MedReception AIPartlyAfter-hours, weekend and holiday handling is a separate agent |
| Urgent calls escalated | VetRec AI ReceptionistYesThe agent detects urgent language, follows the clinic's own handoff protocol | MedReception AIYesEmergency wording triggers an immediate instruction to call emergency services |
| Texts your callers | VetRec AI ReceptionistYesThe same agent handles inbound SMS and website chat alongside phone calls | MedReception AIPartlySMS reminders and post-call confirmations ship today |
| Call summary by text | VetRec AI ReceptionistPartlyEvery conversation is logged to the client record and call summaries flow into the PIMS | MedReception AIPartlyCall summaries are routed to staff by the channel each practice picks, including SMS |
| Language, privacy and trying it | ||
| Languages | VetRec AI ReceptionistYes4 languages | MedReception AIPartlyEnglish only |
| HIPAA, with a signed BAA | VetRec AI ReceptionistPartlyVetRec states it is HIPAA compliant on every plan and that it has signed BAAs | MedReception AIYesA business associate agreement is signed for any deployment touching PHI |
| Hear it before you buy | VetRec AI ReceptionistYesThe product page publishes a live number anyone can ring to talk to the agent | MedReception AIPartlyA recorded sample call is published on the home page and live demos are booked |
| What it connects to | ||
| Google Calendar | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets | MedReception AIYesGoogle Calendar is a live integration with real-time availability sync and event creation |
| Outlook | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages |
| Calendly | VetRec AI ReceptionistNoGoogle Calendar, Outlook and Calendly are not mentioned anywhere as booking targets | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages |
| Your trade’s software | VetRec AI ReceptionistYesThis is a veterinary-only product | MedReception AIYesThe product is built around clinical software |
| Keep your number | VetRec AI ReceptionistYesYou keep your existing phone system | MedReception AIYesYou keep your published practice number and forward it to a dedicated line |
| In short | ||
| What it is | VetRec AI ReceptionistVetRec AI Receptionist is a veterinary-specific front-desk agent that answers a clinic's phone, text and chat traffic around the clock. It books appointments, captures intake and refill requests, and writes the results back into the practice management system.All answers for VetRec AI Receptionist | MedReception AIMedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.All answers for MedReception AI |
| Checked | VetRec AI ReceptionistOctober 16, 2026 | MedReception AIOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price