SimpleIntake

Partlyfrom Everything Included

$297 a month on Everything Included for 100 calls of 2.5 minutes (250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $297. Everything Included is bought through sales.

Partlyfrom Everything Included

$327 a month on Everything Included for 500 calls of 2.5 minutes (1,250 billed minutes). Billing increment not stated: computed per second (2.5 min a call). If they round each call up to the minute (3 min), it is $337. Everything Included is bought through sales.

Partly

A flat $297 monthly subscription covers the software, while calls, texts and AI are metered separately per minute, per message and per email against a $20 monthly credit.

Yes

Calls keep being answered past the included credit; the vendor bills the extra usage at the same published per-use rates on a bill separate from the subscription.

Partly

The voice AI or chatbot books the consultation call onto the practice's own built-in booking calendar during the conversation, but it does not book therapy appointments in an EHR.

Yes

The receptionist answers around the clock, and the vendor will route an existing number to it either permanently or only for nights and weekends, so after-hours behavior can differ.

No

When the AI cannot answer something it does not reach a person on the call; it takes a message and emails the practice, leaving the follow-up to the practice's own team.

Yes

Contact forms are built around the practice's workflow and collect insurance and presenting-concern details, and the AI qualifies inquiries on the call before booking.

Yes

The assistant is trained on the practice's own FAQs, accepted insurances and availability, and the knowledge base can be updated by the practice at any time.

Yes

Two-way SMS and email run through one shared inbox, with automations sending an instant text reply and later nudges, and staff replying in the same thread.

Partly

Every call is transcribed and logged in the pipeline, and the practice is notified by email when the AI takes a message; an SMS summary after each call is not described.

Partly

The vendor states every call is transcribed and logged, giving a readable record, but nowhere says audio recordings can be played back afterwards.

No

Google Calendar and Outlook are never named.

No

Google Calendar and Outlook are never named.

Yes

Booking runs on SimpleIntake's own calendar, which it positions as a replacement for Calendly or Acuity and syncs to the intake coordinator's calendar

No

The vendor states plainly that it sits alongside practice-management systems rather than connecting to them, naming SimplePractice, TherapyNotes and Jane as tools it does not integrate with.

No

There is no free plan or trial anywhere on the site; the only published way in is the $297 monthly subscription, booked after a demo call.

Partly

Every call to action on the site books a demo, and the configuration is done for you by the vendor's team after a signup survey and an onboarding call rather than self-setup.

No

The vendor states there are no setup fees, and done-for-you setup is listed as a feature included in the single $297 monthly plan.

Yes

Billing is month to month with no long-term commitment and cancellation any time; the site does not say whether canceling needs a call or can be done in the app.

Partly

A recorded demo video shows the receptionist handling a call, and a live demo can be booked, but there is no public number a buyer can call to hear it.

Yes

The practice keeps its current number and phone system and forwards calls to the SimpleIntake number, either all the time or only after hours.

No

Canada, the UK, the EU and Australia are never mentioned.

No

Canada, the UK, the EU and Australia are never mentioned.

The whole product is built for therapy and counseling practices, with intake forms, scripts and pipeline stages shaped around presenting concerns, insurance and therapist preference.

Yes

A Business Associate Agreement is signed with every practice on the single plan, and HIPAA compliance is listed as an included feature rather than an upgrade.

Yes

The vendor configures the receptionist, forms and website chatbot for you, then walks the practice through an onboarding call before going live; no timeline to first answered call is given.

Partly

Support is staffed by people but offered over email only on the single plan; no phone line, live chat or published support hours appear anywhere on the site.