Dialbox
24/7 AI phone answering with a business phone line and booking for Canadian service businesses.
A month at 100 calls
CA$129
about $91, on Core, billed per call
| At 500 callson Max | CA$699about $492 |
|---|
16th lowest of 44 priced in Small business. The middle one costs $99.
Every plan we priced
| Plan | For 100 calls |
|---|---|
| CoreWithin the 100 calls included | CA$129 (about $91) |
| ProWithin the 300 calls included | CA$299 (about $210) |
| MaxWithin the 900 calls included | CA$699 (about $492) |
| ManagedNeeds 100 calls more than the 0 included and no overage price is published | Can’t cover it |
100 calls a month of 2½ minutes each, every call a different caller, on the cheapest public plan that covers them, paid monthly. How we price
On a call
- YesThe AI checks availability and confirms the booking during the call
- PartlyCalls transfer live to the right team member by intent
- YesAnswering runs 24/7 and after-hours behavior is configurable
- PartlyMessage alerts can be sent by SMS, email or both and sync to the dashboard
- NoThere is no vendor-staffed human team behind the AI
- YesOver twenty languages on all plans with real-time detection and mid-call switching
Good for
Canadian service businesses whose owner misses calls while with a customer
Look elsewhere if
- you want a person to take over a call
Close in cost:IONOS AI Receptionist £69 (about $91)Allo $90SmartMessage by AnsweringService.com $90 through salesCompare with the two closest
What it is
Dialbox is a Canadian AI receptionist that answers calls around the clock, qualifies callers, books appointments, routes urgent requests and texts customers. It bundles a business phone line, website and SMS intake, and shared customer history into one subscription.
Watch out
- The only free way in is a 7-day trial that takes a credit card at sign-up; there is no standing $0 plan, and the cheapest payable plan is Core at $129 CAD/month (about $91). The vendor states the trial is not unlimited and that the monthly call pool starts fresh when billing begins.
- Dialbox sells only in Canada and the USA, with Canadian billing in CAD on this site and a separate dialbox.us site. Business calling is scoped to the USA and Canada, and compliance is framed around PIPEDA, CCPA/CPRA and TCPA. A UK, EU or Australian business would find no local numbers, no GDPR terms and CAD-denominated plans.
- Each plan caps AI-handled calls a month (Core 100, Pro 300, Max 900) and no overage can be bought: past the pool a buyer gets alerts at 70/90/100%, a small unspecified grace buffer, and is expected to upgrade. Warm outbound campaigns pause outright at the cap with no grace, and outbound AI calls draw from the same shared pool.
All 36 answers
Every answer comes from Dialbox’s own pages. Open “Their words” for the quote and the page it is on.
What it costs at your call volume
CA$129 (about $91) at 100 callsCA$699 (about $492) at 500Billed per callPartlyKeeps answering past the allowanceYesSpam not billed5 answers
- Cost at 100 calls a month
CA$129 (about $91) a month on Core for 100 calls of 2.5 minutes.
Their words
$129/mo CAD Monthly billing
dialbox.caCore plan card, price cell with billing toggle on Monthly
- Cost at 500 calls a month
Partlyfrom Max
CA$699 (about $492) a month on Max for 500 calls of 2.5 minutes. Core, Pro might cost less, but no overage price is published, so it could not be priced past its allowance.
Their words
$699/mo CAD Monthly billing
dialbox.caMax plan card, price cell with billing toggle on Monthly
- What it bills by
Billing is a monthly pool of AI-handled calls per plan, not per minute; a call counts only when Dialbox AI is the voice on a connected call.
Their words
An AI-handled call counts when Dialbox AI is the voice on a connected inbound AI call or approved outbound AI campaign call.
dialbox.caUsage And Fair Use section, first bullet
- Past your allowance
Partly
No overage rate is published: inbound gets usage alerts and a small grace buffer, then the vendor expects an upgrade, while outbound campaigns stop at the cap.
Their words
Inbound AI gets a small protected grace buffer for short spikes. Sustained over-cap use should upgrade to the next plan or move to Managed review. Outbound campaigns pause at cap and do not receive protected grace.
dialbox.caUsage And Fair Use section, grace buffer and outbound bullets
- Spam calls not billed
Yes
Spam-classified calls are blocked before they reach you and the vendor states they do not draw down the monthly call pool.
Their words
Abandoned short hangups, spam-classified calls, failed/busy/no-answer outbound attempts, trial calls against the first paid pool, website text chat, forms, manual SMS/MMS, AI conversational SMS, transactional follow-up, and manual staff calls without Dialbox AI do not reduce the monthly call pool.
dialbox.caUsage And Fair Use section, second bullet
What it does on the call
YesBooksPartlyTransfersYesAfter hoursYesUrgent callsNoHuman backupYesAsks your questionsYesAnswers about your businessYesTexts callers8 answers
- Books appointments
Yes
The AI checks availability and confirms the booking during the call, using a native calendar in beta or a connected scheduling tool.
Their words
Dialbox now includes its own appointment calendar in beta for Core, Pro, and Max accounts. Your AI receptionist can book, reschedule, cancel, manage waitlists, and send confirmations across phone, SMS, website chat, flows, Assist, and public booking pages.
dialbox.caAppointment Booking section, intro paragraph
- Transfers to a person
Partly
Calls transfer live to the right team member by intent, with unlimited transfer destinations on every plan, but the vendor's pages never describe a spoken warm handoff briefing.
Their words
Callers can request a transfer at any point. AI routes them to the right team member based on what they need. VIP contacts can bypass AI entirely.
dialbox.caFAQ, 'What happens when a caller wants to talk to a real person?'
- After-hours rules
Yes
Answering runs 24/7 and after-hours behavior is configurable, including a separate after-hours greeting that announces the next opening time.
Their words
Set a separate greeting for when your business is closed. Use the [Next Open Time] tag to tell callers exactly when you reopen: "We're currently closed and will reopen Monday at 9 AM." Triggers automatically based on your business hours and holiday exceptions.
dialbox.caBusiness Hours section, 'After-hours greetings with next-open time'
- Urgent calls escalated
Yes
The AI detects an emergency from the caller's intent and escalates immediately to on-call staff rather than leaving a message.
Their words
"This is urgent, I have a leak" -> immediate escalation to on-call staff.
dialbox.caCall Routing section, 'Emergency escalation'
- Human receptionists as backup
No
There is no vendor-staffed human team behind the AI: calls it cannot handle are transferred to your own staff or turned into a message, and the vendor describes itself as a layer beside your team.
Their words
Dialbox is a 24/7 front-office layer for routine work, overflow, after-hours calls, booking, messages, and transfers. It can complement an existing team or give a small owner a professional front desk without hiring.
dialbox.caFAQ, 'Does Dialbox replace a human receptionist?'
- Asks your questions
Yes
You set your own intake questions, up to ten in a chosen order, and the AI qualifies callers and flags hot leads from the answers.
Their words
Ask exactly what you need. Add up to 10 questions specific to your industry. Drag and drop to set the order.
dialbox.caMessage Taking section, 'Custom questions tailored to your business'
- Answers about your business
Yes
It answers from your structured business details and indexed website pages, covering services, hours, pricing and policies, with live web search as a fallback.
Their words
Dialbox AI knows your services, hours, pricing, and policies. It answers FAQs accurately, provides quotes, and explains your processes.
dialbox.caBusiness Knowledge section, intro paragraph
- Texts your callers
Yes
Two-way SMS and MMS are included on every plan, the AI holds text conversations from the same knowledge base, and a human can take over in one click.
Their words
Customers text your Dialbox number, AI responds instantly using your business knowledge. Book appointments, answer questions, and hand off to humans when needed.
dialbox.caTwo-Way SMS & MMS section, intro paragraph
What you get after the call
PartlySummary by textYesRecordings and transcripts2 answers
- Call summary by text
Partly
Message alerts can be sent by SMS, email or both and sync to the dashboard, but the vendor describes SMS delivery for messages and notifications rather than a guaranteed per-call summary text.
Their words
Get alerts via email, SMS, or both. Messages also sync to your dashboard and can trigger webhooks to your existing systems.
dialbox.caMessage Taking section, 'Instant notifications your way'
- Recordings and transcripts
Yes
Every call carries a summary and a full transcript, recordings can be played back or downloaded, and transcripts can be translated into eight languages.
Their words
Listen to recordings and download audio
dialbox.caCall Intelligence section, feature list item
What it connects to
YesGoogle CalendarYesOutlookYesCalendlyPartlyCRM and ZapierNoTrade software5 answers
- Google Calendar
Yes
Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar.
Their words
Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch.
dialbox.caFAQ, 'What calendars does it integrate with?'
- Outlook
Yes
Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar.
Their words
Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch.
dialbox.caFAQ, 'What calendars does it integrate with?'
- Calendly
Yes
Google Calendar, Microsoft Outlook, Calendly, Acuity and Square Appointments all connect for live availability checks and booking, beside the native Dialbox calendar.
Their words
Existing Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Square Appointments, and other connected booking sources remain available until you switch.
dialbox.caFAQ, 'What calendars does it integrate with?'
- CRM, Zapier and webhooks
Partly
HubSpot, Odoo and Monday.com take callers as contacts, and signed webhooks push call events anywhere, but the entry plan allows only one integration and no Zapier connector is listed.
Their words
Send contact, conversation, message, appointment, form, transfer, transcript, summary, and attribution events to your tools.
dialbox.caAvailable Integrations list, Webhooks card
- Your trade’s software
No
The published integration catalog covers calendars, CRM and productivity tools only; no trade system such as ServiceTitan, Jobber, Housecall Pro, Dentrix, Clio or Mindbody appears, leaving webhooks as the route.
Their words
Slack ... Odoo CRM ... HubSpot ... Google Sheets ... Airtable ... Notion ... Google Calendar ... Microsoft Outlook ... Calendly ... Square ... Acuity Scheduling ... Monday.com ... Webhooks
dialbox.caAvailable Integrations grid, complete list of cards
Trying it, starting and leaving
PartlyFree trialYesCard to startPartlySign up without a callYesMonth to month4 answers
- Free trial or free plan
Partly
A 7-day trial lets you set up, hear a test call and forward your real line before paying, but there is no standing free plan and a card is taken at sign-up.
Their words
7-day trial. Credit card required. Cancel anytime.
dialbox.caCore plan card, text under 'Start Core Trial'
- Card required to start
Yes
The vendor states plainly that a credit card is required at sign-up for the 7-day trial, on both the pricing page and its machine-readable pricing file.
Their words
The trial is not unlimited, and a credit card is required at sign-up.
dialbox.caFAQ, 'How does the 7-day trial work?'
- Sign up without a sales call
Partlyfrom Core
Core, Pro and Max are bought and configured online in about twenty minutes, while the Managed plan is explicitly sold through sales before checkout.
Their words
Starting at $999/mo CAD for teams with higher call volume, multiple locations, or launch work that should be planned before checkout.
dialbox.caManaged plan card, 'High volume and guided rollout'
- Contract and cancelling
Yes
Plans are month to month, cancellation is done from the dashboard without a phone call, and the vendor states there are no cancellation fees.
Their words
Cancel anytime from your dashboard. No cancellation fees, no phone calls required. Your number stays active until the end of your billing period.
dialbox.caFAQ, 'What if I need to cancel?'
Which languages it speaks, and how it sounds
YesChoose the voiceYesHear it first3 answers
- Languages
Over twenty languages on all plans with real-time detection and mid-call switching; French callers can get Canadian French voices modeled on Quebec accents.
Their words
Dialbox AI supports 20+ languages and detects the caller's language in under 2 seconds. It can switch languages mid-conversation if needed.
dialbox.caFAQ, 'What if my callers speak a different language?'
- Choose or clone the voice
Yes
You can pick a built-in voice or clone one by uploading a thirty-second sample of your own or a staff member's voice.
Their words
Upload a 30-second audio sample and your AI answers in that voice. Use your own, your office manager's, or start with one of our built-in options.
dialbox.caNatural Conversations section, 'Any voice. Yours included.'
- Hear it before you buy
Yes
A public demo number is published in the site header so a buyer can call the AI receptionist directly before signing up.
Your phone number and where it works
YesKeep your numberPartlyMove your number inYesUSYesCanadaYesAustralia5 answers
- Keep your number
Yes
Keeping your existing number and provider and forwarding calls is the recommended route, and the vendor says forwarding setup takes about five minutes.
Their words
No. Forward your existing number to Dialbox when you're unavailable. Many customers start this way, then port later once they see how well it works.
dialbox.caFAQ, 'Do I have to port my phone number?'
- Move your number in
Partly
Porting in is free where supported and takes three to seven days, but no page states whether you can port the number back out if you leave.
- United States
Yes
Sold in Canada and the United States only, with a separate US site
Their words
Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA.
dialbox.caOverview paragraph, regional sites sentence
- Canada
Yes
Sold in Canada and the United States only, with a separate US site
Their words
Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA.
dialbox.caOverview paragraph, regional sites sentence
- Australia
Yes
nothing on the vendor's pages offers UK, EU or Australian numbers or terms.
Their words
Dialbox serves Canada and the USA. This file describes https://dialbox.ca, the Canada site; the other regional site is https://dialbox.us for USA.
dialbox.caOverview paragraph, regional sites sentence
Who it is built for
PartlySeveral locations2 answers
- Industries it is set up for
Dedicated industry pages cover around sixty trades, from plumbers and HVAC to dentists, law firms, salons, vets and auto repair, with industry-trained vocabulary.
Their words
Your AI receptionist understands your industry's terminology and common questions, so customers get helpful answers instantly without waiting on hold or leaving messages.
dialbox.caWhy Choose Dialbox section, 'Industry-Specific Knowledge'
- Several locations or numbers
Partly
Locations are capped by plan at one, three and five, with a phone number included per location; extra locations need a plan upgrade rather than a published per-location price.
Their words
Locations 1 Up to 3 Up to 5 Custom
dialbox.caPlan comparison table, 'Locations and team access' group, Locations row
Getting set up and getting help
PartlySetup helpPartlySupport2 answers
- Setup help
Partly
Self-guided setup takes about twenty minutes with a test call before forwarding; a success manager and scoped implementation come only with the Managed plan.
Their words
Get started in 20 minutes. No tech skills required.
dialbox.caClosing call-to-action, 'Start answering every call today'
- Support
Partly
Support rises by plan: email and guides on Core, priority email on Pro, phone support from Max upward; no published hours and no live chat with a person.
Their words
Support Email support and guides Priority email support Phone support Phone support, success manager, and scoped implementation
dialbox.caPlan comparison table, 'In-person surfaces and support' group, Support row
Sources
- dialbox.ca/virtual-receptionistBooks appointments, Transfers to a person, After-hours rules, Urgent calls escalated and 12 more
- dialbox.ca/pricingCost at 100 calls a month, Cost at 500 calls a month, Human receptionists as backup, Free trial or free plan and 4 more
- dialbox.ca/pricing.mdWhat it bills by, Past your allowance, Spam calls not billed, Move your number in
- dialbox.ca/llms.txtUnited States, Canada, Australia
- dialbox.ca/integrationsCRM, Zapier and webhooks, Your trade’s software
- dialbox.ca/business-phoneContract and cancelling
- dialbox.caHear it before you buy
- dialbox.ca/industriesIndustries it is set up for
All read on October 14, 2026.
Is this yours? Claim it free to send us changes, or feature it in Small business.
Compare Dialbox with
IONOS AI Receptionist£69 (about $91) at 100 calls
Allo$90 at 100 calls
SmartMessage by AnsweringService.com$90 through sales at 100 calls
Answer AI£72.50 (about $96) through sales at 100 calls
Ringmere£74 (about $98) at 100 calls
AutoLeap AIR$99 at 100 calls
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.