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Dialbox vs IONOS AI Receptionist

The short answer

  • Dialbox costs least at 100 calls a month: CA$129 (about $91).
  • IONOS AI Receptionist costs least at 500: £99 (about $131).
  • IONOS AI Receptionist has the lowest advertised price, £39 (about $52), but costs £69 (about $91) at 100 calls.
  • Pick Dialbox if you want the lower bill at 100 calls.
  • Pick IONOS AI Receptionist if you want the lower bill at 500 calls.
Dialbox vs IONOS AI Receptionist, compared
DialboxCanadian service businesses whose owner misses calls while with a customerVisit siteIONOS AI ReceptionistUK and US small businesses wanting GDPR-compliant, EU-hosted AI call answeringVisit site
Cost
At 100 calls a monthDialboxCA$129about $91LowestIONOS AI Receptionist£69about $91
At 500 calls a monthDialboxCA$699about $492IONOS AI Receptionist£99about $131Lowest
Advertised fromDialboxCA$129 (about $91) a monthabout $91IONOS AI Receptionist£39 (about $52) a monthabout $52
The advertised plan coversDialboxThe CA$129 (about $91) plan covers all 100 calls.IONOS AI ReceptionistThe £39 (about $52) plan it advertises covers 30 of 100 calls. AI Receptionist Flex Pro costs less for all 100.
BillsDialboxper callIONOS AI Receptionistper call
Keeps answering past your allowanceDialboxPartlyNo overage rate is published: inbound gets usage alerts and a small grace bufferIONOS AI ReceptionistYesCalls past the allowance keep being answered and are charged per extra call
Free trial or planDialboxPartlyA 7-day trial lets you set up, hear a test call and forward your real line before payingIONOS AI ReceptionistPartlyEvery package comes with a free first month
Month to month, cancel onlineDialboxYesPlans are month to month, cancellation is done from the dashboard without a phone callIONOS AI ReceptionistYesAll three packages are month-to-month with cancellation any time
On the call
Books appointmentsDialboxYesThe AI checks availability and confirms the booking during the callIONOS AI ReceptionistPartlyThe assistant checks real availability
Transfers to a personDialboxPartlyCalls transfer live to the right team member by intentIONOS AI ReceptionistPartlyYou save contacts with phone numbers
Human receptionists as backupDialboxNoThere is no vendor-staffed human team behind the AIIONOS AI ReceptionistNoThere is no human answering team behind the AI
After-hours rulesDialboxYesAnswering runs 24/7 and after-hours behavior is configurableIONOS AI ReceptionistPartlyThe assistant answers around the clock
Urgent calls escalatedDialboxYesThe AI detects an emergency from the caller's intentIONOS AI ReceptionistYesThe vendor states the assistant recognizes emergency trigger phrases
Texts your callersDialboxYesTwo-way SMS and MMS are included on every planIONOS AI ReceptionistNot stated
Call summary by textDialboxPartlyMessage alerts can be sent by SMS, email or both and sync to the dashboardIONOS AI ReceptionistPartlyEvery call produces an email summary with the caller's number, subject line
Language, privacy and trying it
LanguagesDialboxYesOver twenty languages on all plans with real-time detection and mid-call switchingIONOS AI ReceptionistNot stated
HIPAA, with a signed BAADialboxNot statedIONOS AI ReceptionistNot stated
Hear it before you buyDialboxYesA public demo number is published in the site headerIONOS AI ReceptionistYesA public UK demo number connects a caller straight to the live AI receptionist at no cost
What it connects to
Google CalendarDialboxYesGoogle Calendar, Microsoft Outlook, Calendly, AcuityIONOS AI ReceptionistYesGoogle Calendar, Microsoft 365/Outlook, Cal.com
OutlookDialboxYesGoogle Calendar, Microsoft Outlook, Calendly, AcuityIONOS AI ReceptionistYesGoogle Calendar, Microsoft 365/Outlook, Cal.com
CalendlyDialboxYesGoogle Calendar, Microsoft Outlook, Calendly, AcuityIONOS AI ReceptionistYesGoogle Calendar, Microsoft 365/Outlook, Cal.com
Your trade’s softwareDialboxNoThe published integration catalog covers calendars, CRM and productivity tools onlyIONOS AI ReceptionistNot stated
Keep your numberDialboxYesKeeping your existing number and provider and forwarding calls is the recommended routeIONOS AI ReceptionistYesYou keep your business number and divert it to the assistant's own number
In short
What it isDialboxDialbox is a Canadian AI receptionist that answers calls around the clock, qualifies callers, books appointments, routes urgent requests and texts customers. It bundles a business phone line, website and SMS intake, and shared customer history into one subscription.All answers for DialboxIONOS AI ReceptionistIONOS AI Receptionist is a hosted AI phone answering service that takes calls on its own number or a forwarded business line, answers from your website content and books appointments. It is sold in three per-call packages alongside IONOS hosting and domain products.All answers for IONOS AI Receptionist
CheckedDialboxOctober 14, 2026IONOS AI ReceptionistOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price

“About” figures are converted at the European Central Bank rate of Oct 15, 2026.