VoiceFleet vs My AI Front Desk
The short answer
- VoiceFleet costs least at 100 calls a month (99 EUR), My AI Front Desk at 500 ($359).
- Only My AI Front Desk states it signs a HIPAA agreement on every plan.
 VoiceFleetlocal service firms in Ireland and the UK that lose booking calls to voicemailVisit site |  My AI Front DeskVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | VoiceFleet99 EURLowest | My AI Front Desk$109 |
| At 500 calls a month | VoiceFleet599 EUR | My AI Front Desk$359Lowest |
| Advertised from | VoiceFleet$99 a month | My AI Front Desk$99 a month |
| The advertised plan covers | VoiceFleetThe 99 EUR plan covers all 100 calls. | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. |
| Bills | VoiceFleetper minute | My AI Front Deskper minute |
| Keeps answering past your allowance | VoiceFleetNoThere is no overage rate at all: instead of billing extra minutes automatically… | My AI Front DeskYesCalls keep being answered past the allowance |
| Free trial or plan | VoiceFleetPartlyEvery plan starts with a 7-day free trial you can run on real business calls while… | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying |
| Month to month, cancel online | VoiceFleetYesBilling is month to month with no lock-in | My AI Front DeskYesBilling is month to month with no contract, and you cancel from the dashboard without a… |
| On the call | ||
| Books appointments | VoiceFleetPartlyIt books into the diary during the call only where the connected provider supports API… | My AI Front DeskYesIt books into your calendar during the call |
| Transfers to a person | VoiceFleetPartlyTransfer to your own staff is an add-on on Starter and included from Growth upward | My AI Front DeskYesWarm transfer is supported. 'Hot' transfers can play a whisper summary to your staff… |
| Human receptionists as backup | VoiceFleetNoNo human receptionists sit behind the AI: the vendor positions itself as AI-first against… | My AI Front DeskNoThere are no vendor-staffed human receptionists |
| After-hours rules | VoiceFleetYesIt answers 24/7 on every plan and you configure time zone, holiday hours… | My AI Front DeskYesIt answers 24/7 |
| Urgent calls escalated | VoiceFleetYesEmergency flagging is listed on all three plans and urgent calls can be routed to staff… | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe… |
| Texts your callers | VoiceFleetNot stated | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations)… |
| Call summary by text | VoiceFleetYesAfter each call you get caller details, reason for calling and urgency as an instant… | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary and… |
| Language, privacy and trying it | ||
| Languages | VoiceFleetPartly30+ languages | My AI Front DeskPartly20+ languages |
| HIPAA, with a signed BAA | VoiceFleetNoNo Business Associate Agreement is offered anywhere | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan and is… |
| Hear it before you buy | VoiceFleetPartlyYou can run a live AI receptionist call in the browser and play two recorded sample calls… | My AI Front DeskYesThere is a public demo phone line to call before buying… |
| What it connects to | ||
| Google Calendar | VoiceFleetYesGoogle Calendar and Microsoft 365 (Outlook) book directly… | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide |
| Outlook | VoiceFleetYesGoogle Calendar and Microsoft 365 (Outlook) book directly… | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page |
| Calendly | VoiceFleetYesGoogle Calendar and Microsoft 365 (Outlook) book directly… | My AI Front DeskYesCalendly is named in the booking FAQ and in the help centre's scheduling category… |
| Your trade’s software | VoiceFleetYesTrade and practice systems are supported, including Open Dental, Phorest… | My AI Front DeskYesThere are documented connectors for Housecall Pro… |
| Keep your number | VoiceFleetYesYou keep your existing business number and forward it to the VoiceFleet number | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number… |
| In short | ||
| What it is | VoiceFleetVoiceFleet is an inbound AI voice receptionist for small businesses that answers forwarded calls, answers approved FAQs, captures booking requests and routes urgent callers. It sells prepaid monthly minute plans with a local business number and booking-system integrations.All answers for VoiceFleet | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk |
| Checked | VoiceFleetOctober 14, 2026 | My AI Front DeskOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price