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Viva AI vs Posh AI Receptionist

The short answer

  • Viva AI costs least: $349 a month for 100 calls and $1,199 for 500.
  • Posh AI Receptionist has the lowest advertised price, $130, but costs $350 at 100 calls.
  • Pick Viva AI if you want the lower bill or booking in Outlook.
  • Pick Posh AI Receptionist if you want their own people to take over a call.
Viva AI vs Posh AI Receptionist, compared
Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit sitePosh AI Receptionistsmall firms wanting AI call answering with US live receptionists a transfer awayVisit site
Cost
At 100 calls a monthViva AI$349LowestPosh AI Receptionist$350
At 500 calls a monthViva AI$1,199LowestPosh AI Receptionist$1,450
Advertised fromViva AI$349 a monthPosh AI Receptionist$130 a month
The advertised plan coversViva AIThe $349 plan covers all 100 calls.Posh AI ReceptionistThe $130 plan covers 20 of 100 calls.80 cost extra.
BillsViva AIin creditsPosh AI Receptionistper minute
Keeps answering past your allowanceViva AIYesCalls keep being answered past the allowance and extra credits are billed per creditPosh AI ReceptionistYesPast the bundled minutes you keep being answered and pay a published per-minute overage
Free trial or planViva AIPartlyThere is no standing free planPosh AI ReceptionistPartlyYou can run Posh on your real line before paying
Month to month, cancel onlineViva AINot statedPosh AI ReceptionistYesBilling is month to month with no long-term contract, on a true monthly cycle
On the call
Books appointmentsViva AIYesThe AI reads live availabilityPosh AI ReceptionistYesThe AI receptionist books and reschedules appointments during the call
Transfers to a personViva AIPartlyTransfer to the right staff member is a listed Platinum featurePosh AI ReceptionistPartlyA caller who asks for a person is transferred to a Posh live receptionist immediately
Human receptionists as backupViva AINoThere is no human answering team behind the AIPosh AI ReceptionistYesReal people sit behind the AI by design
After-hours rulesViva AIYesIt answers around the clock and behaves differently after hours, creating tasksPosh AI ReceptionistYesAnswering runs 24/7/365 including nights, weekends and holidays
Urgent calls escalatedViva AIYesThe AI triages dental emergencies with symptom questionsPosh AI ReceptionistPartlyEscalation rules are configurable in the app or portal
Texts your callersViva AIPartlyThe same AI holds two-way text conversations and sends booking links and formsPosh AI ReceptionistPartlyPosh can text or email the caller straight after a call to confirm appointments or collect details
Call summary by textViva AIPartlySummaries land in the platform inbox andPosh AI ReceptionistYesMessages land in the Posh app with notifications by default
Language, privacy and trying it
LanguagesViva AIYes100+ languagesPosh AI ReceptionistPartlyEnglish and Spanish
HIPAA, with a signed BAAViva AIYesA Business Associate Agreement is signed for every practice on any planPosh AI ReceptionistPartlyPosh claims HIPAA compliance across its service and lists it as included in all plans
Hear it before you buyViva AIYesA public toll-free demo line is the product itself answering for a demo practicePosh AI ReceptionistYesPosh publishes a live demo line you can ring to hear its AI receptionist
What it connects to
Google CalendarViva AIYesGoogle Calendar, Outlook or Microsoft 365Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations
OutlookViva AIYesGoogle Calendar, Outlook or Microsoft 365Posh AI ReceptionistNoOutlook or Microsoft 365 appears nowhere in the vendor's integration list
CalendlyViva AIYesGoogle Calendar, Outlook or Microsoft 365Posh AI ReceptionistYesGoogle Calendar, Calendly, Acuity Scheduling and Setmore are named as booking integrations
Your trade’s softwareViva AIYesThe integrations are dental-specific practice management systems written to directlyPosh AI ReceptionistPartlyLegal practice software is covered — Clio Grow, Clio Manage and Rocket Matter
Keep your numberViva AIYesPatients keep dialing the existing office numberPosh AI ReceptionistYesYou keep your existing line and forward it to the number Posh issues for your account
In short
What it isViva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AIPosh AI ReceptionistPosh is a US-based answering service whose AI receptionist greets callers, takes messages, books appointments and qualifies leads, transferring to a human receptionist on request. Calls draw on a monthly pool of mixed AI and live receptionist minutes.All answers for Posh AI Receptionist
CheckedViva AIOctober 16, 2026Posh AI ReceptionistOctober 14, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price