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Viva AI vs MedReceptionist

The short answer

  • Viva AI costs least at 100 calls a month: $349.
  • MedReceptionist costs least at 500: $349 through sales.
  • Pick Viva AI if you want the lower bill at 100 calls.
  • Pick MedReceptionist if you want the lower bill at 500 calls or text conversations with callers.
Viva AI vs MedReceptionist, compared
Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit siteMedReceptionistclinics that want after-hours patient calls booked straight into their EHRVisit site
Cost
At 100 calls a monthViva AI$349LowestMedReceptionist$349 through sales
At 500 calls a monthViva AI$1,199MedReceptionist$349 through salesLowest
Advertised fromViva AI$349 a monthMedReceptionist$349 a month
The advertised plan coversViva AIThe $349 plan covers all 100 calls.MedReceptionistNot counted
BillsViva AIin creditsMedReceptionistflat fee
Keeps answering past your allowanceViva AIYesCalls keep being answered past the allowance and extra credits are billed per creditMedReceptionistNot stated
Free trial or planViva AIPartlyThere is no standing free planMedReceptionistPartlyA 14-day free trial is offered in which the vendor configures the receptionist
Month to month, cancel onlineViva AINot statedMedReceptionistYesSold month to month with no contract and cancellation described as one click
On the call
Books appointmentsViva AIYesThe AI reads live availabilityMedReceptionistYesBooks, reschedules and cancels directly in the practice EHR during the call via API or FHIR R4, instead of texting the caller a booking link
Transfers to a personViva AIPartlyTransfer to the right staff member is a listed Platinum featureMedReceptionistPartlyTransfers urgent or human-requested calls to staff or the on-call line immediately
Human receptionists as backupViva AINoThere is no human answering team behind the AIMedReceptionistNoNo human agents sit behind the AI: the vendor describes it as fully automated
After-hours rulesViva AIYesIt answers around the clock and behaves differently after hours, creating tasksMedReceptionistYesAnswers 24/7/365 with no after-hours premium
Urgent calls escalatedViva AIYesThe AI triages dental emergencies with symptom questionsMedReceptionistYesFlags urgent symptoms against the practice's own triage protocol
Texts your callersViva AIPartlyThe same AI holds two-way text conversations and sends booking links and formsMedReceptionistYesSends SMS confirmations, reminders and missed-call text-backs
Call summary by textViva AIPartlySummaries land in the platform inbox andMedReceptionistPartlyCall summaries and transcripts are included for the team
Language, privacy and trying it
LanguagesViva AIYes100+ languagesMedReceptionistPartly8 languages
HIPAA, with a signed BAAViva AIYesA Business Associate Agreement is signed for every practice on any planMedReceptionistYesSigns a HIPAA Business Associate Agreement
Hear it before you buyViva AIYesA public toll-free demo line is the product itself answering for a demo practiceMedReceptionistPartlyRecorded greeting samples for business hours, after hours, lunch
What it connects to
Google CalendarViva AIYesGoogle Calendar, Outlook or Microsoft 365MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers
OutlookViva AIYesGoogle Calendar, Outlook or Microsoft 365MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers
CalendlyViva AIYesGoogle Calendar, Outlook or Microsoft 365MedReceptionistYesGoogle Calendar and Outlook appear in the integration list alongside EHR schedulers
Your trade’s softwareViva AIYesThe integrations are dental-specific practice management systems written to directlyMedReceptionistYesNames direct support for trade systems including Dentrix, Open Dental, ChiroTouch, Jane
Keep your numberViva AIYesPatients keep dialing the existing office numberMedReceptionistYesKeeps the practice's existing number by forwarding
In short
What it isViva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AIMedReceptionistMedReceptionist is an AI phone receptionist for medical, dental, chiropractic and med-spa practices that answers patient calls around the clock. It books into the practice EHR during the call, texts confirmations and routes urgent callers to on-call staff.All answers for MedReceptionist
CheckedViva AIOctober 16, 2026MedReceptionistOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price