Viva AI vs MedReception AI
The short answer
- MedReception AI costs least: $299 a month for 100 calls and $299 for 500.
- Pick Viva AI if you want Spanish.
- Pick MedReception AI if you want the lower bill or calls put through to you.
 Viva AIdental practices and DSOs that book patients straight into Dentrix or Open DentalVisit site |  MedReception AIsolo and single-group medical practices that book patients in an EMRVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Viva AI$349 | MedReception AI$299Lowest |
| At 500 calls a month | Viva AI$1,199 | MedReception AI$299Lowest |
| Advertised from | Viva AI$349 a month | MedReception AI$299 a month |
| The advertised plan covers | Viva AIThe $349 plan covers all 100 calls. | MedReception AIThe $299 plan covers all 100 calls. |
| Bills | Viva AIin credits | MedReception AIflat fee |
| Keeps answering past your allowance | Viva AIYesCalls keep being answered past the allowance and extra credits are billed per credit | MedReception AIYesCalls keep being answered past the allowance |
| Free trial or plan | Viva AIPartlyThere is no standing free plan | MedReception AINot stated |
| Month to month, cancel online | Viva AINot stated | MedReception AIYesBoth the managed plans and Studio are sold month to month |
| On the call | ||
| Books appointments | Viva AIYesThe AI reads live availability | MedReception AIYesThe AI books new and existing patients into the practice's own EMR during the call |
| Transfers to a person | Viva AIPartlyTransfer to the right staff member is a listed Platinum feature | MedReception AIYesCalls can be warm transferred to a live staff line or routed into a named provider's queue following the practice's escalation rules |
| Human receptionists as backup | Viva AINoThere is no human answering team behind the AI | MedReception AINoNo human agents sit behind the AI: out-of-scope calls are captured |
| After-hours rules | Viva AIYesIt answers around the clock and behaves differently after hours, creating tasks | MedReception AIPartlyAfter-hours, weekend and holiday handling is a separate agent |
| Urgent calls escalated | Viva AIYesThe AI triages dental emergencies with symptom questions | MedReception AIYesEmergency wording triggers an immediate instruction to call emergency services |
| Texts your callers | Viva AIPartlyThe same AI holds two-way text conversations and sends booking links and forms | MedReception AIPartlySMS reminders and post-call confirmations ship today |
| Call summary by text | Viva AIPartlySummaries land in the platform inbox and | MedReception AIPartlyCall summaries are routed to staff by the channel each practice picks, including SMS |
| Language, privacy and trying it | ||
| Languages | Viva AIYes100+ languages | MedReception AIPartlyEnglish only |
| HIPAA, with a signed BAA | Viva AIYesA Business Associate Agreement is signed for every practice on any plan | MedReception AIYesA business associate agreement is signed for any deployment touching PHI |
| Hear it before you buy | Viva AIYesA public toll-free demo line is the product itself answering for a demo practice | MedReception AIPartlyA recorded sample call is published on the home page and live demos are booked |
| What it connects to | ||
| Google Calendar | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 | MedReception AIYesGoogle Calendar is a live integration with real-time availability sync and event creation |
| Outlook | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages |
| Calendly | Viva AIYesGoogle Calendar, Outlook or Microsoft 365 | MedReception AIYesOutlook Calendar and Calendly have their own listed integration pages |
| Your trade’s software | Viva AIYesThe integrations are dental-specific practice management systems written to directly | MedReception AIYesThe product is built around clinical software |
| Keep your number | Viva AIYesPatients keep dialing the existing office number | MedReception AIYesYou keep your published practice number and forward it to a dedicated line |
| In short | ||
| What it is | Viva AIViva AI is an AI receptionist for dental practices and DSOs that answers calls, texts, webchat and email, and writes appointments into the practice management system. It also runs outbound recall, reactivation and confirmation campaigns across one or many locations.All answers for Viva AI | MedReception AIMedReception AI is a physician-built AI receptionist for medical practices that answers patient calls, routes them by provider and urgency, books visits in the EMR and summarizes each call. It is sold as managed plans or self-serve Studio.All answers for MedReception AI |
| Checked | Viva AIOctober 16, 2026 | MedReception AIOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price