Telyn vs Team-Connect AI Receptionist
The short answer
- Team-Connect AI Receptionist costs least: £79.99 (about $106) a month for 100 calls and £219.99 (about $291) for 500.
- Pick Telyn if you want bookings made during the call.
- Pick Team-Connect AI Receptionist if you want the lower bill or their own people to take over a call (from the Enterprise plan).
 Telynproperty managers and local service firms that miss after-hours callsVisit site |  Team-Connect AI ReceptionistUK trades, clinics and salons that cannot answer the phone mid-jobVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Telyn$109.50 | Team-Connect AI Receptionist£79.99about $106Lowest |
| At 500 calls a month | Telyn$327 | Team-Connect AI Receptionist£219.99about $291Lowest |
| Advertised from | Telyn$97 a month | Team-Connect AI Receptionist£9.99 (about $13) a monthabout $13 |
| The advertised plan covers | TelynThe $97 plan covers 80 of 100 calls.20 cost extra. | Team-Connect AI ReceptionistThe £19.99 (about $26) plan it advertises covers 12 of 100 calls. Business Pro costs less for all 100. |
| Bills | Telynper minute | Team-Connect AI Receptionistper minute |
| Keeps answering past your allowance | TelynYesCalls keep being answered past the included minutes | Team-Connect AI ReceptionistYesGoing over the included minutes is charged per extra minute rather than cutting calls off |
| Free trial or plan | TelynPartlyA seven-day free trial puts a working agent on a forwarded or provisioned number before any charge, but there is no standing free plan | Team-Connect AI ReceptionistNot stated |
| Month to month, cancel online | TelynYesAll three published plans are month-to-month and cancellation is a dashboard action | Team-Connect AI ReceptionistYesEvery plan is sold month to month with no minimum term |
| On the call | ||
| Books appointments | TelynYesThe vendor says the agent writes the booking into the calendar during the call rather than texting the caller a scheduling link | Team-Connect AI ReceptionistPartlyThe AI checks live availability |
| Transfers to a person | TelynNot stated | Team-Connect AI ReceptionistPartlyCalls can be transferred to a mobile, VoIP extension or landline |
| Human receptionists as backup | TelynNoThere is no human team behind the AI | Team-Connect AI ReceptionistPartlyHuman cover behind the AI is listed only in the £199.99 (about $265) Enterprise plan's feature list as 24/7 human backup |
| After-hours rules | TelynYesYou set business hours at setup and calls outside them run a separate after-hours script | Team-Connect AI ReceptionistYesRouting can differ by time of day with separate after-hours behavior, weekend |
| Urgent calls escalated | TelynYesThe agent classifies calls by urgency | Team-Connect AI ReceptionistYesNamed emergency keywords trigger an immediate live transfer to the on-call engineer or clinician, with escalation timers |
| Texts your callers | TelynNot stated | Team-Connect AI ReceptionistPartlyCallers get branded SMS confirmations and reminders with reschedule links after a booking |
| Call summary by text | TelynPartlyOwner SMS notification is listed on every plan from Starter upward | Team-Connect AI ReceptionistYesThe vendor says every booking |
| Language, privacy and trying it | ||
| Languages | TelynPartlyEnglish and Spanish | Team-Connect AI ReceptionistPartly45 languages |
| HIPAA, with a signed BAA | TelynNoThe terms state outright that the vendor is not HIPAA compliant | Team-Connect AI ReceptionistNot stated |
| Hear it before you buy | TelynYesA public demo number answers live with no signup | Team-Connect AI ReceptionistYesThe product page publishes a number you can ring to hear the AI yourself |
| What it connects to | ||
| Google Calendar | TelynYesGoogle Calendar booking is included from the entry plan | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Outlook | TelynYesOutlook and Gmail appear in the vendor's list of native connections | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Calendly | TelynYesGoogle Calendar booking is included from the entry plan | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync |
| Your trade’s software | TelynPartlyTrade-specific scheduling hooks are named inside the industry templates | Team-Connect AI ReceptionistNot stated |
| Keep your number | TelynYesThe vendor's recommended setup keeps your published number | Team-Connect AI ReceptionistYesThe documented default path is to keep your existing landline or mobile number |
| In short | ||
| What it is | TelynTelyn is an AI receptionist for small businesses that answers inbound calls around the clock, answers configured questions, takes messages, books appointments and sends a transcript and summary afterward. It ships industry templates for seven trades plus a universal template.All answers for Telyn | Team-Connect AI ReceptionistTeam-Connect is a UK AI receptionist sold on top of its own 01, 02, 03 and 0800 business landline numbers, answering calls in a British voice, booking appointments and capturing inquiries. It is run by Macclesfield-based DadLink Technologies on month-to-month plans.All answers for Team-Connect AI Receptionist |
| Checked | TelynOctober 15, 2026 | Team-Connect AI ReceptionistOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.