Telyn vs Skaala
The short answer
- Skaala costs least: $100 a month for 100 calls and $200 for 500.
- Pick Telyn if you want booking in Calendly.
- Pick Skaala if you want the lower bill.
 Telynproperty managers and local service firms that miss after-hours callsVisit site |  Skaalasolo owners and small service teams who miss calls while on the jobVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Telyn$109.50 | Skaala$100Lowest |
| At 500 calls a month | Telyn$327 | Skaala$200Lowest |
| Advertised from | Telyn$97 a month | Skaala$60 a month |
| The advertised plan covers | TelynThe $97 plan covers 80 of 100 calls.20 cost extra. | SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra. |
| Bills | Telynper minute | Skaalaper minute |
| Keeps answering past your allowance | TelynYesCalls keep being answered past the included minutes | SkaalaYesCalls keep being answered past the allowance |
| Free trial or plan | TelynPartlyA seven-day free trial puts a working agent on a forwarded or provisioned number before any charge, but there is no standing free plan | SkaalaPartlyYou can run the full product on a real line for seven days |
| Month to month, cancel online | TelynYesAll three published plans are month-to-month and cancellation is a dashboard action | SkaalaYesPlans bought online run month to month and cancel in one click from the dashboard |
| On the call | ||
| Books appointments | TelynYesThe vendor says the agent writes the booking into the calendar during the call rather than texting the caller a scheduling link | SkaalaYesIt completes the booking during the call against staff availability |
| Transfers to a person | TelynNot stated | SkaalaYesTransfers run on rules you configure for urgency |
| Human receptionists as backup | TelynNoThere is no human team behind the AI | SkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team |
| After-hours rules | TelynYesYou set business hours at setup and calls outside them run a separate after-hours script | SkaalaYesAnswering runs 24/7 including evenings, weekends and holidays |
| Urgent calls escalated | TelynYesThe agent classifies calls by urgency | SkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person |
| Texts your callers | TelynNot stated | SkaalaPartlySMS confirmations and summaries go out on every plan |
| Call summary by text | TelynPartlyOwner SMS notification is listed on every plan from Starter upward | SkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record |
| Language, privacy and trying it | ||
| Languages | TelynPartlyEnglish and Spanish | SkaalaYes70+ languages |
| HIPAA, with a signed BAA | TelynNoThe terms state outright that the vendor is not HIPAA compliant | SkaalaNoThe vendor states it holds no HIPAA attestation today |
| Hear it before you buy | TelynYesA public demo number answers live with no signup | SkaalaPartlyThere is a live browser voice demo on the same stack as the paid product |
| What it connects to | ||
| Google Calendar | TelynYesGoogle Calendar booking is included from the entry plan | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call |
| Outlook | TelynYesOutlook and Gmail appear in the vendor's list of native connections | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call |
| Calendly | TelynYesGoogle Calendar booking is included from the entry plan | SkaalaNoCalendly is not named anywhere on the vendor's integration pages |
| Your trade’s software | TelynPartlyTrade-specific scheduling hooks are named inside the industry templates | SkaalaNot stated |
| Keep your number | TelynYesThe vendor's recommended setup keeps your published number | SkaalaYesYou keep your existing number and forward to Skaala |
| In short | ||
| What it is | TelynTelyn is an AI receptionist for small businesses that answers inbound calls around the clock, answers configured questions, takes messages, books appointments and sends a transcript and summary afterward. It ships industry templates for seven trades plus a universal template.All answers for Telyn | SkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala |
| Checked | TelynOctober 15, 2026 | SkaalaOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price