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Telyn vs My AI Front Desk

The short answer

  • My AI Front Desk costs least at 100 calls a month: $109.
  • Telyn costs least at 500: $327.
  • Telyn has the lowest advertised price, $97, but costs $109.50 at 100 calls.
  • Pick Telyn if you want the lower bill at 500 calls.
  • Pick My AI Front Desk if you want the lower bill at 100 calls or a signed HIPAA agreement.
Telyn vs My AI Front Desk, compared
Telynproperty managers and local service firms that miss after-hours callsVisit siteMy AI Front Desksmall businesses and agencies wanting phone, web chat, texting and a CRM in one toolVisit site
Cost
At 100 calls a monthTelyn$109.50My AI Front Desk$109Lowest
At 500 calls a monthTelyn$327LowestMy AI Front Desk$359
Advertised fromTelyn$97 a monthMy AI Front Desk$99 a month
The advertised plan coversTelynThe $97 plan covers 80 of 100 calls.20 cost extra.My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra.
BillsTelynper minuteMy AI Front Deskper minute
Keeps answering past your allowanceTelynYesCalls keep being answered past the included minutesMy AI Front DeskYesCalls keep being answered past the allowance
Free trial or planTelynPartlyA seven-day free trial puts a working agent on a forwarded or provisioned number before any charge, but there is no standing free planMy AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying
Month to month, cancel onlineTelynYesAll three published plans are month-to-month and cancellation is a dashboard actionMy AI Front DeskYesBilling is month to month with no contract
On the call
Books appointmentsTelynYesThe vendor says the agent writes the booking into the calendar during the call rather than texting the caller a scheduling linkMy AI Front DeskYesIt books into your calendar during the call
Transfers to a personTelynNot statedMy AI Front DeskYesWarm transfer is supported
Human receptionists as backupTelynNoThere is no human team behind the AIMy AI Front DeskNoThere are no vendor-staffed human receptionists
After-hours rulesTelynYesYou set business hours at setup and calls outside them run a separate after-hours scriptMy AI Front DeskYesIt answers 24/7
Urgent calls escalatedTelynYesThe agent classifies calls by urgencyMy AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe
Texts your callersTelynNot statedMy AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations)
Call summary by textTelynPartlyOwner SMS notification is listed on every plan from Starter upwardMy AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary
Language, privacy and trying it
LanguagesTelynPartlyEnglish and SpanishMy AI Front DeskPartly20+ languages
HIPAA, with a signed BAATelynNoThe terms state outright that the vendor is not HIPAA compliantMy AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan
Hear it before you buyTelynYesA public demo number answers live with no signupMy AI Front DeskYesThere is a public demo phone line to call before buying
What it connects to
Google CalendarTelynYesGoogle Calendar booking is included from the entry planMy AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide
OutlookTelynYesOutlook and Gmail appear in the vendor's list of native connectionsMy AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page
CalendlyTelynYesGoogle Calendar booking is included from the entry planMy AI Front DeskYesCalendly is named in the booking FAQ and in the help center's scheduling category
Your trade’s softwareTelynPartlyTrade-specific scheduling hooks are named inside the industry templatesMy AI Front DeskYesThere are documented connectors for Housecall Pro
Keep your numberTelynYesThe vendor's recommended setup keeps your published numberMy AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number
In short
What it isTelynTelyn is an AI receptionist for small businesses that answers inbound calls around the clock, answers configured questions, takes messages, books appointments and sends a transcript and summary afterward. It ships industry templates for seven trades plus a universal template.All answers for TelynMy AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk
CheckedTelynOctober 15, 2026My AI Front DeskOctober 15, 2026

Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price