Team-Connect AI Receptionist vs My AI Front Desk
The short answer
- Team-Connect AI Receptionist costs least: £79.99 (about $106) a month for 100 calls and £219.99 (about $291) for 500.
- Pick Team-Connect AI Receptionist if you want the lower bill or their own people to take over a call (from the Enterprise plan).
 Team-Connect AI ReceptionistUK trades, clinics and salons that cannot answer the phone mid-jobVisit site |  My AI Front Desksmall businesses and agencies wanting phone, web chat, texting and a CRM in one toolVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Team-Connect AI Receptionist£79.99about $106Lowest | My AI Front Desk$109 |
| At 500 calls a month | Team-Connect AI Receptionist£219.99about $291Lowest | My AI Front Desk$359 |
| Advertised from | Team-Connect AI Receptionist£9.99 (about $13) a monthabout $13 | My AI Front Desk$99 a month |
| The advertised plan covers | Team-Connect AI ReceptionistThe £19.99 (about $26) plan it advertises covers 12 of 100 calls. Business Pro costs less for all 100. | My AI Front DeskThe $99 plan covers 96 of 100 calls.4 cost extra. |
| Bills | Team-Connect AI Receptionistper minute | My AI Front Deskper minute |
| Keeps answering past your allowance | Team-Connect AI ReceptionistYesGoing over the included minutes is charged per extra minute rather than cutting calls off | My AI Front DeskYesCalls keep being answered past the allowance |
| Free trial or plan | Team-Connect AI ReceptionistNot stated | My AI Front DeskPartlyBusiness-in-a-Box comes with a 7-day free trial, so you can try it before paying |
| Month to month, cancel online | Team-Connect AI ReceptionistYesEvery plan is sold month to month with no minimum term | My AI Front DeskYesBilling is month to month with no contract |
| On the call | ||
| Books appointments | Team-Connect AI ReceptionistPartlyThe AI checks live availability | My AI Front DeskYesIt books into your calendar during the call |
| Transfers to a person | Team-Connect AI ReceptionistPartlyCalls can be transferred to a mobile, VoIP extension or landline | My AI Front DeskYesWarm transfer is supported |
| Human receptionists as backup | Team-Connect AI ReceptionistPartlyHuman cover behind the AI is listed only in the £199.99 (about $265) Enterprise plan's feature list as 24/7 human backup | My AI Front DeskNoThere are no vendor-staffed human receptionists |
| After-hours rules | Team-Connect AI ReceptionistYesRouting can differ by time of day with separate after-hours behavior, weekend | My AI Front DeskYesIt answers 24/7 |
| Urgent calls escalated | Team-Connect AI ReceptionistYesNamed emergency keywords trigger an immediate live transfer to the on-call engineer or clinician, with escalation timers | My AI Front DeskYesUrgent calls are escalated through transfer scenarios you describe |
| Texts your callers | Team-Connect AI ReceptionistPartlyCallers get branded SMS confirmations and reminders with reschedule links after a booking | My AI Front DeskYesIt can text callers during and after a call (links, menus, confirmations) |
| Call summary by text | Team-Connect AI ReceptionistYesThe vendor says every booking | My AI Front DeskYesCall notifications can go by SMS or email and can include the AI call summary |
| Language, privacy and trying it | ||
| Languages | Team-Connect AI ReceptionistPartly45 languages | My AI Front DeskPartly20+ languages |
| HIPAA, with a signed BAA | Team-Connect AI ReceptionistNot stated | My AI Front DeskYesThe HIPAA landing page says a Business Associate Agreement comes with every plan |
| Hear it before you buy | Team-Connect AI ReceptionistYesThe product page publishes a number you can ring to hear the AI yourself | My AI Front DeskYesThere is a public demo phone line to call before buying |
| What it connects to | ||
| Google Calendar | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync | My AI Front DeskYesGoogle Calendar has a native two-way sync with a setup guide |
| Outlook | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync | My AI Front DeskYesOutlook / Microsoft 365 calendar sync is listed on the integrations page |
| Calendly | Team-Connect AI ReceptionistYesGoogle Calendar and Microsoft 365/Outlook have full two-way sync | My AI Front DeskYesCalendly is named in the booking FAQ and in the help center's scheduling category |
| Your trade’s software | Team-Connect AI ReceptionistNot stated | My AI Front DeskYesThere are documented connectors for Housecall Pro |
| Keep your number | Team-Connect AI ReceptionistYesThe documented default path is to keep your existing landline or mobile number | My AI Front DeskYesYou can keep your existing number and forward calls to your Frontdesk number |
| In short | ||
| What it is | Team-Connect AI ReceptionistTeam-Connect is a UK AI receptionist sold on top of its own 01, 02, 03 and 0800 business landline numbers, answering calls in a British voice, booking appointments and capturing inquiries. It is run by Macclesfield-based DadLink Technologies on month-to-month plans.All answers for Team-Connect AI Receptionist | My AI Front DeskMy AI Front Desk (branded Frontdesk) is an AI receptionist that answers a business's phone calls and also handles web chat, two-way SMS, email and a built-in CRM. Small businesses buy it self-serve; agencies can resell it under their own brand.All answers for My AI Front Desk |
| Checked | Team-Connect AI ReceptionistOctober 15, 2026 | My AI Front DeskOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price
“About” figures are converted at the European Central Bank rate of Oct 15, 2026.