Smith.ai AI Receptionist vs Rosie
The short answer
- Rosie costs least at both 100 and 500 calls a month.
- Only Smith.ai AI Receptionist transfers calls on every plan.
 Smith.ai AI ReceptionistVisit site |  RosieVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Smith.ai AI Receptionist$212.50 | Rosie$149Lowest |
| At 500 calls a month | Smith.ai AI Receptionist$800 via sales | Rosie$299Lowest |
| Advertised from | Smith.ai AI ReceptionistFree, then $150 a month | Rosie$49 a month |
| The advertised plan covers | Smith.ai AI ReceptionistThe $150 plan covers 75 of 100 calls.25 cost extra. | RosieThe $49 plan stops at 83 calls, then moves you up a plan. |
| Bills | Smith.ai AI Receptionistper call | Rosieper minute |
| Keeps answering past your allowance | Smith.ai AI ReceptionistYesEvery plan publishes a per-call overage: $3.00 on Free, $2.50, $2.30 and $2.17 on Pro 75… | RosieYesNo per-minute overage rate: going past the allowance automatically moves you up to the… |
| Free trial or plan | Smith.ai AI ReceptionistYesA standing Free plan, not a trial: 25 real calls a month with no time limit… | RosiePartlyA 7-day free trial of all features on every plan lets you forward your real line before… |
| Month to month, cancel online | Smith.ai AI ReceptionistPartlyMonth to month with no long-term contract, but cancelling needs 30 days' notice… | RosieYesMonth-to-month (renews every 30 days, annual prepay optional) with no cancellation fee |
| On the call | ||
| Books appointments | Smith.ai AI ReceptionistPartlyBooks live into Calendly, Acuity, Lawmatics, Housecall Pro or ServiceTitan during the call | RosiePartlyBooking straight into your calendar during the call starts on Scale |
| Transfers to a person | Smith.ai AI ReceptionistYesTransfers to your own numbers on every plan, per caller type or by team member name… | RosiePartlyCold and warm transfers (Rosie briefs the person before connecting) start on Scale |
| Human receptionists as backup | Smith.ai AI ReceptionistPartlySmith.ai's own live agents can take over AI calls on any plan… | RosieNot stated |
| After-hours rules | Smith.ai AI ReceptionistPartlyAnswers 24/7 on every plan, and it knows your opening hours… | RosieYesAnswers 24/7 on every plan |
| Urgent calls escalated | Smith.ai AI ReceptionistPartlyUrgent call types can trigger an immediate SMS or email to a chosen staff member… | RosiePartlyEmergencies reach a person only through transfer scenarios you describe… |
| Texts your callers | Smith.ai AI ReceptionistPartlySends one-way follow-up texts to callers after the call… | RosiePartlyProfessional only texts callers an appointment link |
| Call summary by text | Smith.ai AI ReceptionistPartlyInstant call summaries go by email, Slack or Teams by default | RosieYesEvery plan sends an email and/or text notification after each call with a brief overview… |
| Language, privacy and trying it | ||
| Languages | Smith.ai AI ReceptionistYesEnglish and Spanish | RosieYesEnglish and Spanish |
| HIPAA, with a signed BAA | Smith.ai AI ReceptionistNoSmith.ai states plainly that it is not HIPAA compliant and cannot handle protected health… | RosiePartlyThe terms refer to a HIPAA Business Associate Agreement signed separately with Rosie… |
| Hear it before you buy | Smith.ai AI ReceptionistPartlyNo public demo number | RosieYesThe homepage plays four recorded sample calls, for example a move-out cleaning request… |
| What it connects to | ||
| Google Calendar | Smith.ai AI ReceptionistNot stated | RosiePartlyBooks directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan… |
| Outlook | Smith.ai AI ReceptionistNot stated | RosieNoonly one calendar can be connected, and Outlook is not listed |
| Calendly | Smith.ai AI ReceptionistYesNative AI booking into Calendly (paid Calendly plan required)… | RosiePartlyBooks directly into Google Calendar, Calendly, Acuity and Appointlet from the Scale plan… |
| Your trade’s software | Smith.ai AI ReceptionistYesNative integrations with ServiceTitan and Housecall Pro for home services… | RosiePartlyLogs calls into field-service tools Jobber, Housecall Pro, ServiceM8, JobTread… |
| Keep your number | Smith.ai AI ReceptionistYesYou keep your existing number and forward it to the dedicated Smith.ai number | RosieYesYou keep your existing number and forward calls… |
| In short | ||
| What it is | Smith.ai AI ReceptionistSmith.ai AI Receptionist is the AI-first phone answering product from Smith.ai, a company that has run human virtual receptionists for more than ten years. It is priced and sold separately from those human receptionist plans, and leans toward law firms and home-services businesses.All answers for Smith.ai AI Receptionist | RosieRosie is an AI receptionist for US small businesses: you forward your existing line to a Rosie number, and an agent trained on your website and Google profile answers it. It is sold self-serve, billed by the minute, with a mobile app and website chat.All answers for Rosie |
| Checked | Smith.ai AI ReceptionistOctober 14, 2026 | RosieOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price