SkipCalls vs Sona by Quo
AI answering services side by side: what a month of calls costs, what each does on the call, and where each falls short.
The short answer
- SkipCalls costs least at both 100 and 500 calls a month.
- Only Sona by Quo holds a two-way text conversation with callers on every plan.
| SSkipCallssolo trades and service businesses that miss calls while on the jobVisit site | SSona by Quosmall US and Canadian teams already wanting one phone system to answer missed callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | SkipCalls$19.99Lowest | Sona by Quo$82 |
| At 500 calls a month | SkipCalls$176.50Lowest | Sona by Quo$232 |
| Advertised from | SkipCalls$19.99 a month | Sona by QuoFree, then $25 a month |
| The advertised plan covers | SkipCallsThe $19.99 plan covers all 100 calls. | Sona by QuoThe $25 plan covers 40 of 100 calls. Tier 3 costs less for all 100. |
| Bills | SkipCallsper call | Sona by Quoper call |
| Keeps answering past your allowance | SkipCallsPartlyNothing is cut off or auto-charged past the call allowance on Starter and PRO | Sona by QuoYesThe vendor documents both behaviours and which is the default: with overages off Sona… |
| Free trial or plan | SkipCallsPartlyA seven-day free trial lets you run it on your real line before paying, but there is no… | Sona by QuoPartlyThere are two free ways in but each is bounded: a 7-day trial of everything including… |
| Month to month, cancel online | SkipCallsYesMonth-to-month with no contract, cancellable from the app without contacting anyone, and… | Sona by QuoYesMonth-to-month is published alongside a cheaper annual option, and cancellation is done… |
| On the call | ||
| Books appointments | SkipCallsYesThe agent checks live calendar availability during the call and writes the event itself,… | Sona by QuoPartlySona can text a scheduling link mid-call and, with Jobber connected, create a service… |
| Transfers to a person | SkipCallsYesBoth warm and cold transfers are offered, with the AI briefing the team member on a… | Sona by QuoPartlyTransfers to a teammate, a shared inbox or an external number are supported and the… |
| Human receptionists as backup | SkipCallsNoThere is no vendor-staffed human answering tier: calls the AI cannot handle are… | Sona by QuoNot stated |
| After-hours rules | SkipCallsYesAnswering runs nights, weekends and holidays, and you can configure different… | Sona by QuoYesBecause Sona is a step in Quo's call flow builder you can place it only after the… |
| Urgent calls escalated | SkipCallsYesYou define keyword triggers per agent | Sona by QuoPartlyEscalation is real but is something you author: a job instruction can detect the… |
| Texts your callers | SkipCallsPartlyAutomatic SMS follow-ups come on every plan, but two-way AI text conversations answered… | Sona by QuoYesA Send SMS action texts the live caller from the same business number, and a separate… |
| Call summary by text | SkipCallsYesSummaries are pushed by text as well as email and the dashboard, which is what the… | Sona by QuoPartlySummaries and transcripts land in the Quo inbox immediately and can be pushed to email or… |
| Language, privacy and trying it | ||
| Languages | SkipCallsYes10 languages | Sona by QuoPartlyEnglish, Spanish and French |
| HIPAA, with a signed BAA | SkipCallsNoThe vendor states plainly on its transcription page that the product is not HIPAA… | Sona by QuoPartlyA BAA is signed on both paid plans, but the vendor carves texting out of covered services… |
| Hear it before you buy | SkipCallsYesA public demo number answers without signup, and the site also offers a scenario-driven… | Sona by QuoYesA public demo line is published so you can hear Sona before signing up, and inside the… |
| What it connects to | ||
| Google Calendar | SkipCallsYesGoogle Calendar, Outlook/Microsoft 365, Calendly, Cal.com, Apple Calendar, TidyCal,… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Outlook | SkipCallsYesGoogle Calendar, Outlook/Microsoft 365, Calendly, Cal.com, Apple Calendar, TidyCal,… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Calendly | SkipCallsYesGoogle Calendar, Outlook/Microsoft 365, Calendly, Cal.com, Apple Calendar, TidyCal,… | Sona by QuoYesQuo's own integrations directory lists CRMs, field-service and automation tools but no… |
| Your trade’s software | SkipCallsPartlyHousecall Pro and Jobber are supported for home-services scheduling and job creation, but… | Sona by QuoYesTrade systems are covered directly - Jobber (including a Sona action that files a request… |
| Keep your number | SkipCallsYesYou keep your number and carrier and switch on forwarding | Sona by QuoYesQuo lists basic and advanced call forwarding on both plans and documents routing calls… |
| Our verdict | ||
| In short | SkipCallsSkipCalls is an AI receptionist and answering service for small businesses that answers calls on a forwarded or SkipCalls number, books appointments, screens spam and sends summaries. It is run from an iOS, Android or web app.All answers for SkipCalls | Sona by QuoSona is the AI voice agent built into Quo (formerly OpenPhone), a business phone system, answering inbound calls day and night. It is dropped into a Quo call flow, where it answers questions, takes messages, texts callers and transfers to staff.All answers for Sona by Quo |
| Checked | SkipCallsOctober 14, 2026 | Sona by QuoOctober 14, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price