Skaala vs Telyn
The short answer
- Skaala costs least: $100 a month for 100 calls and $200 for 500.
- Pick Skaala if you want the lower bill.
- Pick Telyn if you want booking in Calendly.
 Skaalasolo owners and small service teams who miss calls while on the jobVisit site |  Telynproperty managers and local service firms that miss after-hours callsVisit site | |
|---|---|---|
| Cost | ||
| At 100 calls a month | Skaala$100Lowest | Telyn$109.50 |
| At 500 calls a month | Skaala$200Lowest | Telyn$327 |
| Advertised from | Skaala$60 a month | Telyn$97 a month |
| The advertised plan covers | SkaalaThe $60 plan covers 20 of 100 calls.80 cost extra. | TelynThe $97 plan covers 80 of 100 calls.20 cost extra. |
| Bills | Skaalaper minute | Telynper minute |
| Keeps answering past your allowance | SkaalaYesCalls keep being answered past the allowance | TelynYesCalls keep being answered past the included minutes |
| Free trial or plan | SkaalaPartlyYou can run the full product on a real line for seven days | TelynPartlyA seven-day free trial puts a working agent on a forwarded or provisioned number before any charge, but there is no standing free plan |
| Month to month, cancel online | SkaalaYesPlans bought online run month to month and cancel in one click from the dashboard | TelynYesAll three published plans are month-to-month and cancellation is a dashboard action |
| On the call | ||
| Books appointments | SkaalaYesIt completes the booking during the call against staff availability | TelynYesThe vendor says the agent writes the booking into the calendar during the call rather than texting the caller a scheduling link |
| Transfers to a person | SkaalaYesTransfers run on rules you configure for urgency | TelynNot stated |
| Human receptionists as backup | SkaalaNoNo human agents stand behind the AI: unusual calls are handed to your own team | TelynNoThere is no human team behind the AI |
| After-hours rules | SkaalaYesAnswering runs 24/7 including evenings, weekends and holidays | TelynYesYou set business hours at setup and calls outside them run a separate after-hours script |
| Urgent calls escalated | SkaalaYesThe AI captures urgency during intake, flags the call and transfers to the on-call person | TelynYesThe agent classifies calls by urgency |
| Texts your callers | SkaalaPartlySMS confirmations and summaries go out on every plan | TelynNot stated |
| Call summary by text | SkaalaYesCall summaries are delivered by both email and SMS, alongside the dashboard record | TelynPartlyOwner SMS notification is listed on every plan from Starter upward |
| Language, privacy and trying it | ||
| Languages | SkaalaYes70+ languages | TelynPartlyEnglish and Spanish |
| HIPAA, with a signed BAA | SkaalaNoThe vendor states it holds no HIPAA attestation today | TelynNoThe terms state outright that the vendor is not HIPAA compliant |
| Hear it before you buy | SkaalaPartlyThere is a live browser voice demo on the same stack as the paid product | TelynYesA public demo number answers live with no signup |
| What it connects to | ||
| Google Calendar | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | TelynYesGoogle Calendar booking is included from the entry plan |
| Outlook | SkaalaYesBooking writes directly into Google Calendar or Microsoft Outlook during the call | TelynYesOutlook and Gmail appear in the vendor's list of native connections |
| Calendly | SkaalaNoCalendly is not named anywhere on the vendor's integration pages | TelynYesGoogle Calendar booking is included from the entry plan |
| Your trade’s software | SkaalaNot stated | TelynPartlyTrade-specific scheduling hooks are named inside the industry templates |
| Keep your number | SkaalaYesYou keep your existing number and forward to Skaala | TelynYesThe vendor's recommended setup keeps your published number |
| In short | ||
| What it is | SkaalaSkaala is an AI receptionist and business phone system for small businesses that answers inbound calls around the clock on your own or an included local number. It books, reschedules, qualifies leads, transfers urgent callers by your rules, and documents each call.All answers for Skaala | TelynTelyn is an AI receptionist for small businesses that answers inbound calls around the clock, answers configured questions, takes messages, books appointments and sends a transcript and summary afterward. It ships industry templates for seven trades plus a universal template.All answers for Telyn |
| Checked | SkaalaOctober 15, 2026 | TelynOctober 15, 2026 |
Costs are for 100 or 500 calls a month of 2½ minutes each, on the cheapest public plan. How we price